Generated by All in One SEO Pro v5.0.1.1, this is an llms-full.txt file, used by LLMs to index the site. # Innovatus Imaging Innovatus Imaging ## Posts ### [Field Testing Ultrasound Probes](https://innovatusimaging.com/field-testing-ultrasound-probes/) **Published:** June 29, 2026 **Author:** magnoliaadmin **Content:** We’re often asked, “What are some of the most common failures with ultrasound probes?”. We can confidently say, “It depends”. We’re also asked, What’s the best method of field testing ultrasound probes?”. Let’s take a look at some common problems and then some testing methods. ## It’s actually model-specific Many problems are based on the probe type. For example, 60%-70% of all TEE probes are repaired or replaced due to gross fluid invasion (or flooding) of the probe. One of the most common points of failure on standard probes (linear, curved, sector, and endo-cavity) is the acoustic array. A single, accidental, fall to the floor can shatter the fragile piezoelectric elements, resulting in image dropout. Since most of the probes in your facility are standard probes, let look at their common failures. ## What is image dropout? Image dropout is just that…A section of the image that has no information or that has “dropped out” (technically called hypo-echoic). Typically, this appears as a black vertical line or shadowy region of the image. Because the acoustic elements are not pulsing (or not working as expected), no information (or erroneous information) is provided to the scanner for display. ![Major flaw in center of image](https://innovatusimaging.com/wp-content/uploads/2026/06/field-testing-ultrasound-probes-2.jpg)Major flaw in center of image![Major flaw in center of image](https://innovatusimaging.com/wp-content/uploads/2026/06/field-testing-ultrasound-probes-3.jpg)Major flaw in center of image![Major flaw in center of image](https://innovatusimaging.com/wp-content/uploads/2026/06/field-testing-ultrasound-probes-4.jpg)Minor flaw in center of image![Multiple minor flaws = Major flaw](https://innovatusimaging.com/wp-content/uploads/2026/06/field-testing-ultrasound-probes-5.jpg)Multiple minor flaws = Major flaw## What’s the best way of field testing ultrasound probes I don’t believe that anyone would argue that the best, first step is to perform a very thorough visual inspection of the probe. Performing with some level of magnification is well recommended. You can download our [visual inspection guide for standard probes here](https://innovatusimaging.com/wp-content/uploads/2026/06/Standard-Inspection-Guide-1.pdf). As far as image quality testing, some companies would like to sell you some very precise test equipment for assessing probe performance. Although very comprehensive, these devices just aren’t practical, nor cost-effective, for field work. They are best utilized in acoustic labs, manufacturing divisions, or repair centers, but not the field. Probe testing in the field is best performed using a tissue mimicking phantom. We published a prior post called 5-rules-for-testing-ultrasound-image-quality that discusses some key points. The post can be viewed here We’ve also published a “how-to” guide for performing image quality testing. It assists HTM technicians with understanding industry standard testing criteria for assessing probe performance. The guide presents background information on transducer design, detailed testing methods, root cause analysis and troubleshooting techniques. [The online version can be viewed here](https://www.innovatusimaging.com/performing-ultrasound-probe-quality-assurance-assessments-a-how-to-guide/), but a hard copy can be requested via email at ## What’s another common probe problem? Although grouped together with standard probes, ***cardiac probes***, such as the Philips X5-1 and S5-1, and GE M5S-D experience high failure rates in the wiring harness. It not due to a design flaw or using inferior components, it’s due to the manner in which these specific probes are used in the clinical environment. I would argue that every cardiac probe will need to have its wiring harness replaced sooner versus later in its lifecycle. Innovatus Imaging engineers and fabricates over 100 different replacement cable harnesses to remedy these types of failures. ## How do you know that the probe’s wiring is failing? HTM imaging techs will hear reported complaints of heavy static in continuous wave Doppler mode or of color Doppler artifacts. Another complaint is of noise or other performance issues when the cable is moved or when the probe in used is a particular position. ## What do Doppler artifacts look like? Well, the term artifact refers to any unwanted and unexpected anomaly in an image. Typically, color artifacts appear as unwanted flashes, vertical streaks, or areas of non-descript color variations in the image. Take a look at the photos. ![CW Doppler artifact due to wiring failure](https://innovatusimaging.com/wp-content/uploads/2026/06/field-testing-ultrasound-probes-6.jpg)CW Doppler artifact due to wiring failure![Color artifact due to wiring failure](https://innovatusimaging.com/wp-content/uploads/2026/06/field-testing-ultrasound-probes-7.jpg)Color artifact due to wiring failure![Color artifact due to system or localized interference](https://innovatusimaging.com/wp-content/uploads/2026/06/field-testing-ultrasound-probes-8.jpg)Color artifact due to system or localized interference![or localized interference](https://innovatusimaging.com/wp-content/uploads/2026/06/field-testing-ultrasound-probes-9.jpg)or localized interference## What are some causes of color artifacts? There are many root causes, and some lie within the scanner console itself. For this discussion, let’s assume that the scanner is working as expected. One of the **most common root causes is worn and intermittent wires** in the probe’s wiring harness. As intermittent wires make, and break, contact with one another, the unwanted/unexpected electronic information will be displayed as flashing lines or color streaks in color Doppler mode. In pulse wave and continuous wave Doppler modes, the same information is expressed as audio static. The exact location of the flashing lines in the image is directly related to one or more intermittent micro-coaxial wires in the wiring harness. One of our most common probe repairs is replacing a worn, intermittent wiring harness. ## How can the integrity of the probe’s cable be checked? There are several methods of verifying the integrity of an ultrasound probe’s wiring harness. One that lends itself to field-based troubleshooting is below. 1. With the probe connected to and initialized on the scanner, assure that the probe’s lens is clean and dry. 2. On the scanner, enable color Doppler mode. 3. Adjust the size and position of the color box to span the entire width of the image. 4. Adjust the depth of the color box to be less than 5 cm. 5. Adjust the color gain so that there is only very minor background color speckling in the color box. 6. Begin by flexing each strain relief looking for flashing lines or streaks of flashing color, then flex the cable over its entire length. 7. As you flex the cable, focus on any flat sections or areas that may be abraded or scuffed as the cable may have been rolled over. **If any flashes of color appear in the color box, when manipulating sections of the cable, there’s, most-likely, some intermittent wires in the harness.** There’s no method to repair cable intermittencies in the field, so you’ll have to address the problem, either with a repair solution or an exchange. The cable’s integrity will only continue to decline over time. ## How can we help? Innovatus Imaging performs about 400-500 customer repairs on ultrasound probes every month, add to that at least another 200 restoring our loaner inventory. Each probe receives a thorough incoming evaluation, a very comprehensive outgoing quality assessment, and multiple in-process performance inspections. We can confidently say that our evaluation team has performed over 100,000 probe evaluations in the last 5-years. Most-likely, they’ve encountered and troubleshot almost every scenario that you and your clinicians have experienced. We welcome the opportunity to build your comfort with and competence in testing your ultrasound probes. We’re also able to assist in helping you solve any troublesome image quality problems. **Categories:** Articles **Tags:** Ultrasound Probes --- ### [Troubleshooting Philips X5-1 Performance Issues](https://innovatusimaging.com/understand-x5-1-failures/) **Published:** June 22, 2026 **Author:** magnoliaadmin **Content:** The Philips X5-1 exhibits failures similar to other transducers…lens damage, strain relief damage, cable pulls, connector damage, premature electronic failures and, the ever-favorite, accidental trauma. For years, the primary mode of failure on almost all cardiac probes was a breakdown of the individual coax’s within the wiring harness due to the way echo studies are performed. Cable/wiring failures are still common on the X5-1, but all the technological advancements in this probe have presented new modes of failure, never seen before. [Download Resource](/wp-content/uploads/2026/06/Troubleshooting-Philips-X5-1-Performance-Issues.pdf) **Categories:** Guides **Tags:** Ultrasound Probes --- ### [Test Your Ultrasound IQ](https://innovatusimaging.com/ultrasound-iq/) **Published:** June 25, 2026 **Author:** magnoliaadmin **Content:** Each week, our team provides tech support to dozens of Innovatus clients. We thought that we’d share one scenario that provides a strong foundation of troubleshooting common ultrasound issues. Let’s test your ultrasound IQ. A client exchanged their ultrasound probe (Probe 1), 2-months earlier. According to an echo-tech, Probe 1 had performed perfectly and provided clear images for about 1.5 months. Currently, the complaint is that Probe 1 provides grainy images. Innovatus provides a 1-year warranty, so our customer care team set up a warranty order and supplied a loaner (Probe 2). The client received Probe 2 and placed it into service. The following day, the echo-tech placed a service call because Probe 2 had grainy images. Head-scratch. - Probe 1: Grainy images - Probe 2: Grainy images It’s possible, but highly unlikely, that two probes of the same model would experience the similar problems reported by the same user, especially when our loaners are ***fully restored and classified as finished goods***. All products, whether customer owned or Innovatus inventory, undergo multiple in-process quality tests, a final outgoing functional test, and are accompanied by a Certificate of Conformance. Typically, clients send-in their product upon receipt of a loaner. In this instance, Probe 1 as well as Probe 2 were still on-site. ## Question: Should another loaner be sent to address the client’s concern? At this point, our Customer Care team pulled in ultrasound veteran, Ted Lucidi, who attempted to contact the customer right-away. Ring…Ring…No answer, Leave a voicemail?…Mailbox full. We couldn’t even begin a fun game a phone tag. Ted sat down, composed his thoughts, and provided the best tech support that email could provide. We re-iterated the scenario above, provided some possible causes, added some troubleshooting tips, and asked for a call back at the client’s convenience. Late the next day, the client reached out. He and the echo tech did some troubleshooting. - Both Probe 1 and Probe 2 provide grainy images on scanner A. - There is a scanner down the hall (Scanner B), with another probe of the same model which provides good images. - It is believed that Probe 2, when connected to Scanner B, also provided good images. **What could be going on?** **Assumption 1: Image quality was being tested on a tissue mimicking phantom** ***It was not.*** Due to variations in human anatomy, overall image quality should never be assessed using patient images. A tissue mimicking phantom offers consistency, and can help remove multiple variables from a diverse and complex troubleshooting tree. **Rule 1: *Always* use a phantom to assess image quality** ![Patient Image](https://innovatusimaging.com/wp-content/uploads/2026/06/test-your-ultrasound-IQ-2.jpg) ![Phantom Image](https://innovatusimaging.com/wp-content/uploads/2026/06/test-your-ultrasound-IQ-3.jpg) **Assumption 2: If two probes of the *same make and model* experience *similar phenomena* when connected to the Scanner A, the issue is most-likely related to Scanner A.** To check this assumption, the next steps would be 1. Connect both Probe 1 and Probe 2 to Scanner B, and 2. Perform a side-by-side image quality comparison using identical settings 3. This requires using two probes of the same ***exact*** model, being connected to the ***same system console***, using the ***same identical system settings,*** imaging on a ***tissue mimicking phantom***. **Rule 2: Perform a side-by-side image quality comparison using identical settings** ![Compound Imaging ON](https://innovatusimaging.com/wp-content/uploads/2026/06/test-your-ultrasound-IQ-4.jpg)Compound Imaging ON![Compound Imaging OFF](https://innovatusimaging.com/wp-content/uploads/2026/06/test-your-ultrasound-IQ-5.jpg)Compound Imaging OFF**Assumptions 3, 4, and 5: Both Scanner A and Scanner B have identical user presets installed…And the same preset is being used on both scanners…And none of the presets have been changed or have become corrupted.** This may be difficult to determine without some investigation. A system preset is a single menu selection that pre-configures dozens (if not up to a hundred) user-based settings on the scanner. A preset tailors the scanner’s (and probe’s) performance for a particular patient study. The preset’s name is typically listed in the header of the image, such as carotid, adult echo, or abdominal. The challenge with presets is that they are software based and so they ***can become corrupted***, edited, altered, or even deleted. To rule out more variables… **Rule 3: Assess image quality using a factory, *not custom*, preset.** ![Preset 1](https://innovatusimaging.com/wp-content/uploads/2026/06/test-your-ultrasound-IQ-6.jpg)Preset 1![Preset 2](https://innovatusimaging.com/wp-content/uploads/2026/06/test-your-ultrasound-IQ-7.jpg)Preset 2 **Assumption 6: The reported problem follows the probe.** It seemed not to, based on our initial conversation. If a side-by-side comparison just isn’t possible, another solid tool would be to… - Test the probe on a different, but ***identical***, system console and… - Determine: Does the reported complaint follow the probe - Same rules as above still apply, phantom usage, factory preset, and same system settings The challenge in this scenario may be locating an ***identical*** system. Probe models do cross scanner models, but not all scanner models provide identical system settings, available presets, or level of image quality (example, GE Logiq S8 and Logiq E95). Both systems may support the 9L-D probe, but the image displayed by the same probe model, on the two different system models, may be inconsistent. The image may be consistent between the E95’s but may not be consistent between differing scanner models (GE Logiq S8 and Logiq E95). **Rule 4: Test the probe on a *different*, but *identical* system console: Verify that the reported complaint follows, or remains with, the probe/system** When troubleshooting image quality issues (or to test your ultrasound IQ), remember the following rules: 1. Always use a phantom to assess image quality 2. Be sure to assess image quality using a factory preset 3. Perform a side-by-side image quality comparison using identical settings 4. To rule out a probe/system issue, verify that the reported complaint follows, or remains with, the probe/system **Categories:** Articles **Tags:** Ultrasound Probes --- ### [Let’s Focus on the Lens](https://innovatusimaging.com/focus-on-the-lens/) **Published:** July 1, 2026 **Author:** magnoliaadmin **Content:** We’re going to begin a series focusing on some of the key components within an ultrasound probe. Some of these components are high failure items, while others, you may think, are not. All have several aspects in common. If, or when these components fail, they can have a significant impact on the safety, performance, and effectiveness of the probe. Let’s focus on the lens. ![](https://innovatusimaging.com/wp-content/uploads/2026/06/lets-focus-on-the-lens-1.jpg) ## Let’s focus on the Lens The lens, or the acoustic lens may seem quite simple, but it is actually much more complex than it appears, and it serves multiple purposes. End-users sometimes call it the footprint, the membrane, the matching layer, and yes, the rubber thingy on top. **Functions** ***Focus:*** As the name implies, the acoustic lens functions similarly to the lenses in our eyes, or the corrective lenses in our glasses or contacts. Although the scanner console performs electronic steering and focusing of the ultrasound energy, the probe’s acoustic lens provides a mechanical focus. It is constructed using very specific materials, molded using very precise dimensions, and it may even have a slight curvature. ***Chemical Barrier:*** If you’ve ever had a sonogram, you know that scan gel is applied to your body, between the probe and your skin, to help improve image quality. Also, probes are cleaned, and may be high-level disinfected, after every use. As such, the lens is designed to serve as a chemical barrier to prevent contaminants from entering the probe housing, damaging the acoustic array and sensitive electronics. ***Electrical Isolation:*** Referring to sensitive electronics, the acoustic array or “crystals” are pulsed with high voltage (typically up to several hundred volts). So as not to expose the patient or sonographer to such a potential, the rubber-like lens serves as an electrical insulator. ***Other Notable Requirements:*** The lens, as well as other components that may contact the patient and sonographer, need to be bio-compatible so as to not induce any adverse reactions. OEMs are required to use materials certified to the ISO 10993 standard for bio-compatibility. The materials also need to be compatible with the dozens of OEM recommended cleaners and disinfectants. **Common Failures** ![Acoustic lenses in various stages of wear](https://innovatusimaging.com/wp-content/uploads/2026/06/lets-focus-on-the-lens-2.jpg)Acoustic lenses in various stages of wear Throughout the lifecycle of an ultrasound probe, the lens may undergo some of the most significant wear of any component. With repeated exposure to harsh chemicals, the lens, and the seal surrounding it, will degrade over time. The lens is also the victim of accidental trauma and physical damage. The smallest cut or opening will permit gel, disinfectants, and other contaminants to enter and degrade the internal components. Typically, lens damage is not addressed until gels and chemical disinfectants have had the opportunity to induce more severe damage, leading to performance problems. It’s why we stress the importance of sonographers performing routine visual inspections on every probe in their department and informing the Healthcare Technology Management (HTM) team of any concerns as early detection may mitigate extensive damage. **Common Symptoms** ![Potential effects of a damaged lens when testing image uniformity using a phantom](https://innovatusimaging.com/wp-content/uploads/2026/06/lets-focus-on-the-lens-3.jpg)Potential effects of a damaged lens when testing image uniformity using a phantom When a lens failure has occurred (or is progressing), sonographers may complain of poor or reduced penetration, regional shadowing in the image, and even no image whatsoever. From a QC perspective, you would see changes in uniformity over-time as well as changes in penetration and resolution over-time. What once was, would no longer be achievable. ## What’s in it for You Innovatus Imaging maintains two facilities dedicated to ultrasound probes. Our FDA registered Center for Design and Manufacturing in Denver, Colorado. And, our Center of Excellence for Ultrasound Repair in Tulsa, Oklahoma. Together, these facilities address the entire lifecycle of transducers. Design, engineering, manufacturing and finally restoration to OEM form, fit, and function. Innovatus Imaging is not just a repair provider, we are your service partner. We are here to assist you and your customers with obtaining the maximum lifespan for your ultrasound probes and MRI coils. We’re able to train HTM teams as well as clinical staff on best-practices for extending the life of your ultrasound probes. For questions, assistance, or more information, please reach out to . If you have a failed probe, we can help! We have the most-comprehensive repair capabilities on standard, 3D/4D, and TEE probe models, and welcome the opportunity to assist you. ## Background Information Ultrasound transducers (or probes) are highly complex, Class II medical devices. They have their own unique 510k clearances. We see them all the time on television, in healthcare facilities, and even throughout HTM periodicals. Have you ever given thought to how they are designed, manufactured, tested, and repaired? A transducer begins life as a series of user needs, intended use(s) and requirements or design inputs. It, ultimately, ends as a finished product. But, there is a tremendous amount of work and testing that occurs in between. This includes electrical, mechanical, acoustic, and chemical verifications and validations. Manufacturers need to ensure they are producing a safe and effective product. Simply put, the output should equal the sum of the design inputs. Or even better, manufacturers answer the question, “Did I make the transducer correctly?”. Furthermore, it is critical that the product meets user needs and intended use(s). Manufacturers answer the following question. Did we make the correct product? Our Denver facility manufactures ultrasound probes from concept to production and must follow FDA regulations every step of the way. Many of these same manufacturing processes and philosophies are implemented when we engineer solutions for ultrasound probe restoration. Our goal is to return your probe to OEM form, fit, function and intended use. Because we are a manufacturer, we have all the necessary instruments, knowledge, training, scientists, and processes to ensure this outcome. Our engineers also design and manufacture proprietary fixtures based on the specific needs of various OEM makes and models. **Categories:** Articles **Tags:** Ultrasound Probes --- ### [How to perform TEE probe leakage testing](https://innovatusimaging.com/tee-probe-leakage-testing/) **Published:** June 25, 2026 **Author:** magnoliaadmin **Content:** TEE probe leakage testing has been around for about 30 years. Surprisingly, it’s something that, currently, is still misunderstood by many biomeds, imaging service engineers, even those routinely performing the tests. Believe it or not, TEE probe leakage testing is still not ***ROUTINELY*** performed in some healthcare facilities. As such, we thought that it would be a good idea to review how to perform the process, share some best practices, and provide some basic troubleshooting tips. #### Let review some basic guidelines. - SHOULD NOT be ***routinely*** performed by the Clinical Engineering or the HTM (Healthcare Technology Management) department. - NEEDS to be performed by ***those cleaning and disinfecting*** TEE probes. - Typically, this occurs in Central Processing. Your facility may differ. - Many Echo-cardiology departments clean and disinfect probes locally, and thus perform testing within their department. - NEEDS to occur between EVERY use. - PRIOR TO high-level disinfection. - AFTER a thorough visual inspection. [Check out our visual inspection guide here.](https://www.innovatusimaging.com/wp-content/uploads/2023/03/Innovatus-Imaging_TEE-Inspection-Guide.pdf) - SHOULD NOT OCCUR if an opening can be visualized somewhere on the insertion tube, bending section, or distal tip. In this instance… - The probe SHOULD NOT be high-level disinfected. - It should be thoroughly wiped-down with a disinfectant wipe and removed from clinical use. - The leakage test is designed to identify openings ***THAT CANNOT BE VISUALIZED***. The video below is a great resource for biomeds, service engineers, and HTM teams. It’s greatest value may be to those who need to perform TEE probe leakage testing as part of their day-to-day. In it, we’ll explain what it is, why it’s performed, how it’s performed, when it should not occur, and provide some very basic troubleshooting. **Categories:** Videos **Tags:** Ultrasound Probes --- ### [TEE Probes 101](https://innovatusimaging.com/tee-probe-101/) **Published:** June 25, 2026 **Author:** magnoliaadmin **Content:** Trans-esophageal echo-cardiology (TEE) probes. Merely uttering those words can sound intimidating. Even imaging service engineers, who’ve supported diagnostic ultrasound for years, may have never truly felt comfortable handling these devices. Most HTM professionals only handle them when they fail and require service. **Let’s talk TEE probe 101**, and introduce or reacquaint ourselves with the technology and hardware. ![](https://innovatusimaging.com/wp-content/uploads/2026/06/TEE-probe-101-1.jpg) ## TEE Probe Development TEE probes are considered a specialty-type of ultrasound probe and their development was out of pure need. A TEE study is performed when a standard, trans-thoracic echo-cardiology (TTE), study is inconclusive. Patients with chronic obstructive pulmonary disease (COPD), obesity, or a condition known as barrel chest have physiology that may limit visibility of cardiac structures using traditional ultrasound techniques. The challenge with ultrasound is that there is a tradeoff between resolution and penetration. To adequately penetrate the thoracic cavity of a patient with barrel chest, resolution can be compromised, thus potentially impacting the accuracy of a diagnosis. There needed to be a method, or tool, developed to obtain high-resolution cardiac images that were not limited by a patient’s physiology. Similar limitations exist within OB-Gyn and urological ultrasound, and are the reasons for which endo-cavity probes were developed. ***Necessity was, once again, the mother of invention.*** ## Common TEE Probe Models Although there is no industry standard, model numbers assigned to ultrasound probes typically provide insights into aspects of their design. Consider the following - **L12-3:** Linear probe (or array) that has a bandwidth from 3 to 12 Mhz - **C1-6-D:** Curved probe (or array) that has a bandwidth from 1 to 6 Mhz (D-style connector) - **6S-RS:** Sector probe (or array) that has a center frequency of 6 Mhz (RS-style connector) - **IC or EV:** Inter-cavity or Endo-cavity probe - **X (prefix):** Philips X-matrix live 3D volumetric probe (or array) - **Z (Siemens):** Live 3D volumetric probe (or array) - **V (GE):** Live 3D volumetric probe (or array) TEE probes are no different. There is usually a “T” in the model number. **Philips****GE****Siemens**X8-2**t**6V**T**-DZ6MX7-2**t**6**T**c**TE**-V5MsS7-3**t**6**T**-ORS8-3**t**9**T**S7-2**t** OmniCommon TEE probe models## TEE Probe Design ![](https://innovatusimaging.com/wp-content/uploads/2026/06/TEE-probe-101-3.jpg)Similar to standard probes, TEE probes have an [acoustic lens](https://www.innovatusimaging.com/wp-content/uploads/2019/01/Picture1.png), acoustic array, scanhead electronics, a wiring harness, connector electronics and a system connector. No different, right? Hardly. All of the components within a standard probe need to be miniaturized and attached to the end of an assembly that can be inserted in the esophagus. The array and scanhead electronics are located in the distal tip at the end of a flexible insertion tube. **The image shows the acoustic array, ASIC, and electronics contained within the distal tip of a Philips X7-2t TEE probe.** The esophagus is positioned directly behind the heart, which provides an ideal depth for obtaining higher-resolution images. To obtain various cross-sectional images, the distal tip can be flexed in four directions using knobs on the control housing. Buttons on the control housing allow the image orientation to be adjusted (either mechanically on 2D TEEs or electronically on 3D TEEs). The combination of articulation and image orientation allow cardiologists similar freedoms as adjusting the position and angle of a standard trans-thoracic probe. ![](https://innovatusimaging.com/wp-content/uploads/2026/06/TEE-probe-101-4.jpg) ## TEE Probe Wear and Tear Wear and tear on a TEE probe are much higher than that of any other type of ultrasound probe. The probe is repeatedly exposed to acidic GI fluid for up to eight hours or more. TEE studies can last as little as 30 minutes, for outpatient or bedside studies, or as long as eight hours during a surgical procedure such as a valve replacement. TEE probes must also be high-level disinfected after each use, which is typically performed via immersion in harsh chemical solutions. Our research shows that after about 100 to 150 uses, the rubber-like materials on a TEE probe, specifically the bending rubber, tend to become more brittle ***and more apt to perforate*** if they contact a sharp object. Add to this the fact that the distal tip, bending section and insertion tube may be bitten, dragged across sharp teeth or accidentally damaged during transportation. No bite guard ever created can protect a TEE probe from the gag reflex of a frightened patient who awakens during a TEE study. ![Worn bending rubber with protein build-up](https://innovatusimaging.com/wp-content/uploads/2026/06/TEE-probe-101-5.jpg)Worn bending rubber with protein build-up![Heavily crushed insertion tube on a TEE probe](https://innovatusimaging.com/wp-content/uploads/2026/06/TEE-probe-101-6.jpg)Heavily crushed insertion tube on a TEE probe## Catastrophic TEE Probe Damage The process of disinfecting a TEE probe, with a break in physical integrity, is one of the most-frequent modes of failure. As such, about 50 to 60% of all TEE probes that arrive at our facility present with gross fluid invasion because of some type of physical damage or improper use. Once fluid (bodily or chemical disinfectant) enters the probe, catastrophic electro-mechanical failures will occur. It only takes a few hours for chemical agents to begin corroding the electro-mechanics within the probe and energizing a fluid invaded probe on a scanner may not just damage the probe, but also induce thousands of dollars of damage to the scanner. ## Where TEE Probes are located TEE probes are typically only in use at larger metropolitan health care facilities with heart failure programs. Smaller metropolitan facilities, or rural and general hospitals, may not have a single TEE probe. For those that do, expect only about 10% of your total probe volume to be TEE probes. That being said, supporting TEE probes may cost as much as supporting the other 90% of your organization’s standard probes. ## TEE Probe Support Costs OEM replacement TEE probes can cost anywhere from $20,000 to $40,000 apiece and you can expect a 70% failure rate per probe per year. There is good news! By using Innovatus Imaging, even catastrophically damaged TEE probes can be restored. There are multiple TEE probe models on which we have 100% repair capabilities and expect repair costs to be only a fraction of the replacement cost (starting at only $500). ## Our Approach to Repair Some repair providers offer to dehydrate fluid invaded probes and take the “dry it and try it” approach. Our goal in addressing fluid invasion is to REPLACE any and all affected components, thus restoring performance. It’s what allows us to offer a six-month warranty on all TEE probes (repaired or exchanged). It’s one of the industry’s longest warranty periods. **Categories:** Articles **Tags:** Ultrasound Probes --- ### [Processes, Procedures, and Work Instructions](https://innovatusimaging.com/processes-procedures-work-instructions/) **Published:** June 25, 2026 **Author:** magnoliaadmin **Content:** When a company documents its Quality Management Systems (QMS), it must clearly define what it’s doing *(**Processes***) or what its ***Procedures*** are to achieve the promised outcomes. How a company’s staff are expected perform the procedures are referred to as ***Work Instructions***. 3-critical aspects to maintaining consistent quality control are Processes, Procedures, and Work Instructions. Recently I had the amusing experience of watching my 14-year-old son struggle with assembling a pool volleyball net. He opened the box, stared at the parts and guessed where they went and how they fit together. After watching him struggle, and keep undoing his mistakes, I resorted to asking the logical question, “Did you read the instructions?” His answer, “I don’t’ need instructions,” was the same response that my parents heard throughout my teenage years. Funny how that happens. The process of guessing to see if you can outwit the instruction manuals may work around the house or garage. When it comes to sophisticated medical devices such as ultrasound probes and MRI coils, it is critical to follow consistently and methodically proven and repeatedly verified processes for every repair to ensure a repeatable outcome…Outcomes which are safe, effective, sustainable and performs as the manufacturer intended. Every time. Let’s take a closer look at the above three distinct aspects of QMS documentation and how they matter for the outcomes you need. ### Processes A process is a series of steps designed to deliver required outputs. It has well defined inputs (or user requirements) and provides step by step activities which lead to the required outputs (or results). These steps and how they are executed are translated into key quality differences among repair providers for ultrasound probes and MRI coils. At Innovatus Imaging, we look at **OEM form, fit and function** and design specific inputs so the processes lead to an output consistent with **OEM intended design and use**. ### Procedures Procedures are what you do to follow the processes developed. Companies that succeed at game-changing procedures over the long-term are those that continually train employees, continually research new best practices and processes that achieve greater efficiencies and commit to regular and frequent training for employees to assure accurate and efficient execution of action items toward desired outcomes. ### Work Instructions Work Instructions explain **in great detail** how to correctly and accurately perform specific tasks within procedures that have been tested and researched to assure they adhere to best possible practices. This is the culmination of processes and procedures and also may contain checks and balances to ensure the proper outputs or results. Again, how these instructions align with proprietary research for exclusive procedures is what sets brands apart, and in our industry, delivers sustainable repairs. At Innovatus Imaging, our procedures and work instructions are rooted in our 40 years of pioneering new technology and processes for achieving higher levels of sustainability and affordability. ![ flat panels displaying Work Instructions above every workstation on the Innovatus Wire Line](https://innovatusimaging.com/wp-content/uploads/2026/06/processes-procedures-work-instructions-2.jpg)Note the flat panels displaying Work Instructions above every workstation on the Innovatus Wire Line ### Putting It All Together So how do these processes, procedures and work instructions get developed? What are the standards, techniques, tools, materials and training needed to perform these properly? Proper development entails a wide variety of skills, instruments, knowledge of standards / regulations and experienced personnel to ensure conformance to OEM design intent. A perfect example is **Acoustic Intensity Measurement Systems or AIMS**. As an FDA registered manufacturer of ultrasound transducers and arrays, our engineers will quantify the performance of a transducer array to ensure similar performance when developing materials, processes and procedures ultimately leading to the work instructions for installation and testing. ![Acoustic Intensity Measurement Systems (AIMS)](https://innovatusimaging.com/wp-content/uploads/2026/06/AcousticMeasuringSystem-sm.png)Acoustic Intensity Measurement Systems (AIMS) Other instruments are our proprietary S.M.A.R.T (Specific Measurable Achievable Relevant Time-Bound) MRI coil test fixtures which emulate an actual MRI magnet to measure and test characteristics of unique coils to develop standards as well as assess performance. ![Wiring Technician sorting micro-coaxial wires](https://innovatusimaging.com/wp-content/uploads/2026/06/processes-procedures-work-instructions-4.jpg)Wiring Technician sorting micro-coaxial wires Another example is related to replacing a wiring harness on an ultrasound probe. See the numbers on each of the micro-coaxial cables? Each cable MUST go from a unique pin within the ultrasound probe connector to the corresponding element on the transducer array as prescribed in the Work Instruction in order for the probe to perform as the OEM intended. If not, image degradation or artifacts will be the result which may adversely affect the outcome of the exam. These are just a couple of examples of how and why Processes, Procedures, and Work Instructions are critical to restoring MRI coils and ultrasound transducers back to OEM form, fit and function. **Categories:** Articles **Tags:** MRI Coils, Ultrasound Probes --- ### [The Secret to Extending Coil Longevity is Often Just Down the Hall](https://innovatusimaging.com/the-secret-to-extending-coil-longevity-is-just-down-the-hall/) **Published:** June 25, 2026 **Author:** magnoliaadmin **Content:** Our last post focused on strategies that HTM professionals could use to extend the lifecycle of their MRI coils. This post is on end-user contributions that can affect uptime. As an imaging service engineer for 20-years, I’ve learned that clinicians, technologists and other staff play a critical role minimizing service costs and maintaining uptime. Often times, the secret to extending coil longevity is just down the hall. I was amazed that 3 different imaging departments/facilities, having very similar equipment, could experience such very different points of failures. One department experienced almost zero failures in a six-month time period, while the second had multiple devices with accelerated wear and the third having an unusual number of devices with physical damage. I worked with department/practice managers and reviewed the types of failures. Together we presented findings in informal staff meetings, discussed how they could be minimized and developed strong working relationships to affect uptime and longevity. #### Following are some best practices to help your end-users lower repair frequency and increase uptime for MRI coils: ## Visual Inspections ![](https://innovatusimaging.com/wp-content/uploads/2026/06/the-secret-to-extending-coil-longevity-2.jpg)Most OEM’s recommend that technologists inspect ***EACH*** coil before ***EACH*** use. - The entire (and all housings) and accessories should be assessed for cracks, fractures and impact marks. - Cables and strain reliefs should be examined for cuts, major abrasions, roll-over damage, evidence of pulls and exposed wires. - The connector(s) should be inspected for cracks, missing pieces and bent and/or missing pins. - Any concerns should result in removing the coil from service. ## Transportation practices ![](https://innovatusimaging.com/wp-content/uploads/2026/06/the-secret-to-extending-coil-longevity-3.jpg)It should never be assumed that MRI coils, especially multi-piece, have been stored properly by the prior user. - It’s a best practice to transport (any distance) by firmly gripping the coil and supporting it from the sides/bottom. - Coils should never be picked up from a single section. When transporting coils between rooms, the use of a cart is highly recommended. - Flex coils should always be cradled from the bottom, gripped at the center housing or carried by the designated handle. Flex coils should ***NEVER*** be carried by the flexible portion, as there are sensitive components contained within that can be damaged by doing so. - No medical device, including MRI coils should be carried or moved by the cable, as strain relief, cable sheathing, wiring harness and component damage could occur. ## Patient placement practices ![](https://innovatusimaging.com/wp-content/uploads/2026/06/the-secret-to-extending-coil-longevity-4.jpg)- When attempting to scan with a flex coil, ***NEVER*** attempt to adjust the position of the patient by using the coil as it may cause both physical and internal electro-mechanical damage. - For multi-piece coils, such as a head coil, the anterior portion should always be removed by pulling ***STRAIGHT-UP***. If the anterior is removed at an angle, the fragile connections between the various sections could easily become damaged or undergo premature wear. ## Cable routing practices ![cable routing](https://innovatusimaging.com/wp-content/uploads/2026/06/the-secret-to-extending-coil-longevity-5.jpg)- Based upon the specific coil, it is possible to induce image artifacts based upon cable placement. It’s a best practice to ***NOT*** loop or cross the cable when in use. Looped cables may cause RF coupling issues and may degrade image quality. - Some of the individual wires with the cable sheathing are actually very fine.It’s important to ***NOT*** permit the cable to be bent at extreme angles. Route the cable using soft angles as to not damage the internal wiring. - Another best practice is to be sure that the coil is unplugged prior to lowering the table. Failing to do so may damage the coil, cable or connector and would typically ***NOT*** be covered under the OEM warranty or service contract. ## Cleaning practices OEMs spend considerable time developing lists of approved cleaning agents. - ***ONLY follow OEM guidelines*** and ***ONLY use OEM-approved cleaners and disinfectants.*** - Using an unapproved cleaning agent or using an OEM-approved cleaning agent improperly can void the warranty as well as disqualify coverage under a service contract. - It’s a best practice to detach the coil from the scanner before attempting to clean it and it’s also important to ***NOT*** submerge, pour or spray a cleaning agent directly on to the coil as internal circuitry could be damaged. ## Storage practices OEMs provide recommendations for coil storage in their user and/or installation manuals. It’s a best practice to ensure that all the various housings/accessories are fully and firmly attached to one another, that all latches are firmly secured and that good cable management practices are employed. #### From employing good cable management practices to using the correct cleaning product/practices and reinforcing best practices for care and handling, the secret to extending MRI coil longevity is just down the hall. **Categories:** Articles **Tags:** MRI Coils --- ### [The Importance of Periodic Visual Inspections of Ultrasound Probes](https://innovatusimaging.com/importance-of-visual-inspections/) **Published:** June 24, 2026 **Author:** magnoliaadmin **Content:** You may be surprised to learn that many of the probes evaluated at our Ultrasound Center of Excellence have failed as a result of preventable damage. A significant portion of those probes have experienced failures as a result of indirect chemical or fluid intrusion at the scan head. Most would agree that no one would ever purposely expose an ultrasound probe to damaging chemicals or somehow allow fluid to gain access to delicate electronics. This post addresses the importance of periodic visual inspections of ultrasound probes. The truth is, items, such as seams, seals, acoustic lenses, and strain reliefs will experience wear and will degrade as a natural result of repeated exposure to chemicals such as gels, cleaners, and disinfectants. Even OEM approved chemicals have the potential to have long-term affects to these components. Using a chemical which is not approved by the OEM or using an OEM approved chemical improperly can result in highly varied long-term effects and may even result in some in the short-term. ## Example The seams, that join the various sections of a probe housing will, over time, begin to separate leaving very slight openings. The seals surrounding the acoustic lens will eventually deteriorate resulting in potential points of entry for foreign substances. Once a seam or seal has been compromised, chances are that every time the probe is subsequently wiped down or exposed to some type of liquid or gel, some of that chemical will find its way inside of the probe. Fluid entry can lead to a multitude of problems, some being hard failures and others resulting in performance degradation over time. When it comes to ultrasound probes, it’s hard to find an OEM that does not recommended that end-users, specifically sonographers, visually inspect each probe prior to each use. That being said, OEM’s differ on their messaging, where that messaging is located, exactly what should be inspected, and what defines good versus bad. It’s also up for interpretation as to, just how bad is bad and what are the repercussions of using a probe with, what may appear to be, only minor cosmetic issues. There really is extremely strong value in performing **frequent visual inspections.** From a cost perspective, resealing a lens or a probe housing may only cost a few hundred dollars. Contrast that to having to repair complex electronics, replacing the acoustic array or even the entire probe at a cost of thousands. Although over 200 years old, Ben Franklin’s quote still proves true in today’s digital world. “An ounce of prevention is better than a pound of cure”. ## Special Note Repairs made to ultrasound probes need to be performed using adhesives and materials consistent with the OEM design and must be ISO 10993 compliant. However simple the process may seem, repairs should not be made using standard, over-the-counter type, sealants and adhesives. The responsibility of visually inspecting each probe does need to fall upon the sonographer or end-user, but it is that of the service engineer to advocate for its happening. In our experience, we found that very few sonographers actually inspect their probes daily, weekly, or even semi-annually. Inspections are usually left to the service team in Clinical Engineering or the OEM during the annual or semi-annual PM check. Even semi-annual inspections may not be frequent enough to identify the little things that can lead to costly failures. Partnering with end-users and taking the time to educate them to the why’s and what-if’s is the key to reducing costs. ## Engaging End-Users At Innovatus, our plan for success begins with ***engaging*** the individual department managers. We explain the concepts and benefits of prevention and early detection and show the potential savings and how it can contribute to lowering overall service costs for the facility. Next steps involve attending a weekly, or monthly, department ***meeting***, explaining the concepts to the staff. We’ve created a [***visual inspection guide***](https://innovatusimaging.com/wp-content/uploads/2026/06/Standard-Inspection-Guide-1.pdf) that provides examples of what sonographers should be inspecting and centers on the what-ifs. Spending just 5 to 10-minutes raising awareness and ***educating*** end-users builds a reliable partnership. ***Posting*** the visual inspection guide in each scan room helps to keep the concept top-of-mind. One success story comes from a customer who made it department policy that a different sonographer would inspect every probe in their department every Friday. If something of interest was identified, such as a worn lens or damaged strain relief, the sonographer would have Clinical Engineering take a closer look. If deemed severe enough, the engineer would arrange for a loaner and send the probe in for repair. Over time, that department began to have fewer and fewer costly, catastrophic failures. **Categories:** Articles **Tags:** Ultrasound Probes --- ### [Do you know how many times your cable can flex before potentially compromising your probe’s performance?](https://innovatusimaging.com/cable-flex-testing/) **Published:** June 23, 2026 **Author:** magnoliaadmin **Content:** Have you heard of cable flex testing? Do you know how many times your cable can flex before potentially compromising your probe’s performance? Did you know that ultrasound probes used in echo-cardiology studies tend to experience cable failures much sooner than those used in other locations? At Innovatus, we’ve been testing cable longevity for years so we can help you maintain the performance of your devices with optimum efficiencies. Take a look at a cable flex tester in action. Cable flex testing is just one proprietary device used by Innovatus Imaging to help capture probe performance. **Categories:** Videos **Tags:** Ultrasound Probes --- ### [The High Cost of Supporting Today’s High-Tech Transducers](https://innovatusimaging.com/the-high-cost-of-supporting-todays-transducers/) **Published:** June 23, 2026 **Author:** magnoliaadmin **Content:** Significant advancements have occurred in transducer technology in the past few years, including single-crystal technology, CMUT, matrix array technology and wireless probes. The high cost of supporting today’s high-tech transducers has the potential to ruin any budget. If you support the ultrasound modality in any way, you’ve most-likely heard of the Philips X5-1 transducer. Many believe that it’s *THE* transducer that revolutionized modern trans-thoracic echo-cardiography. For those not so familiar, rather than producing traditional 2D cross-sectional images, probes, such as the X5-1, can create live-3D volumetric images. No doubt, if you have these transducers in your fleet, then you’ve spent tens of thousands from your service budget supporting them. But why are these transducers more costly to support and seem to fail much more often than traditional transducers? ![Examples of live-3D volumetric probes](https://www.innovatusimaging.com/wp-content/uploads/2020/02/VolumetricProbesTable.png)**Examples of live-3D volumetric probes**## Legacy Technology If we focus on Philips cardiac transducers, you’ll see there’s a quantum leap in technology between the legacy S5-1 and the X5-1. The typical legacy cardiac transducer, in this case the S5-1, was designed around a traditional acoustic array, consisting of 80 acoustic elements, bonded to backing material to control the direction of and efficiency of the sound energy. The array is electronically connected to a single PCB within the scanhead via several flex-circuits. The PCB is relatively simple but mostly handles the connection to the wiring harness (consisting of 80 miniature coax-cables, the thickness of a human hair). ## State-Of-The-Art Technology The design of the X5-1 is a radical departure from traditional probe design. - The acoustic array in the X5-1 is of a newer design than traditional arrays. Although now commonplace within most Philips transducers, PureWave arrays are much more efficient and have the capability of providing greater penetration and resolution than traditional arrays. - The X5-1 array boasts 3040 elements in roughly the same physical space as the 80-element S5-1. - The array is mounted, not on traditional backing material, but sits atop of an ASIC (Application Specific Integrated Circuit) which handles much of the control and beamforming of the array. - Beamforming and control traditionally lie within the scanner itself. There is a series of 4 PCB’s within the scanhead to assist with array/ASIC control as well as handle the connection to the wiring harness. - The cable, rather than consisting of 80 wires, now has 163 consuming roughly the same physical dimensions. 12 wires are designated for ASIC control, 151 for signals. ![Table highlighting transducer technology](https://www.innovatusimaging.com/wp-content/uploads/2020/02/X5-1Table-1024x159.png)These high-tech probes exhibit failures similar to other transducers…lens damage, strain relief damage, cable pulls, connector damage, premature electronic failures and accidental trauma. For years, the primary mode of failure on almost all cardiac probes was a breakdown of the individual micro-coaxial wires within the wiring harness due to the way echo studies are performed. Cable/wiring failures are still common, but all the technological advancements in these probes have presented new modes of failure never seen before. For example, a very common mode of failure with the Philips X5-1, that is not typically encountered on traditional probe designs, is ***constant static*** in CW (continuous wave) Doppler mode at only specific locations within the image. The problem may or may not actually be repeatable, which makes it extremely frustrating for echo-techs as well as service personnel. A good percentage of the X5-1’s exhibiting this phenomenon may actually have no problem whatsoever, however; it is likely that it is THE most frequent reason for which the probe is replaced. ![Constant static in CW Doppler mode](https://innovatusimaging.com/wp-content/uploads/2026/06/the-high-cost-of-supporting-todays-transducers-4.jpg)**Constant static in CW Doppler mode**## Market Challenges Even though the causes of probe failures remain mostly unchanged, the components within probes and the methods to address the failures have become increasingly challenging. Healthcare organizations have been struggling to find true repair solutions for live 3D volumetric probes, such as the Philips X8-2t, X7-2t, X5-1, GE 6VT-D, and that most solutions result in replacement versus traditional repair. Innovatus Imaging not only has the ability to interrogate the various components in the X5-1, but also has the ability to address complex failures on this probe. We’ve also developed significant capabilities on other volumetric probes such as the X7-2t and X8-2t and GE 6VT-D, thus enabling healthcare facilities to avoid costly replacements. As today’s transducers become more advanced, you can bet that tomorrow’s breakdowns are going to be based upon obscure, non-traditional points of failures. Be sure that your repair provider has advanced as much as the products you support. **Categories:** Articles **Tags:** Ultrasound Probes --- ### [Keeping Up With The Technical Advancements Within Ultrasound Transducers](https://innovatusimaging.com/transducer-advancements/) **Published:** June 22, 2026 **Author:** magnoliaadmin **Content:** [MedWrench](https://www.medwrench.com/article/57422/keeping-up-with-the-technical-advancements-within-ultrasound-transducers) recently spoke with Innovatus Imaging’s Matt Tomory, Vice President of Ultrasound Center of Excellence, about the technical advancements within ultrasound transducers. Innovatus Imaging shares the advancements within ultrasound transducers and how Innovatus has been able to keep up with the advancements for their customers. #### **What have your customers said has been one of the biggest challenges with ultrasound transducers?** Significant advancements have occurred in transducer technology in the past few years. Even though the ways that probes fail have, pretty much, remained the same, the components within probes and the methods to address the failures has become increasingly challenging. Customers tell us that they have been struggling to find true repair solutions for live 3D volumetric probes, such as the Philips X8-2t, X7-2t, X5-1, GE 6VT-D, and that most solutions result in replacement versus traditional repair. #### **Can you describe some of the advancements?** Live 3D volumetric transducers contain thousands of acoustic elements compared to traditional transducers containing anywhere from 64 to 256 elements. Much of the beamforming is now actually performed in the probe, versus or in combination with, the scanner using some very sophisticated technology. Wiring harnesses, which once contained less than 100 miniature coaxial cables, the thickness of a hair, now range to 256, and the wires are a much finer gauge. #### **So, have these advancements really affected the repairability of these newer technology probes?** As with any newer technology, there can be challenges. What many don’t know is that OEMs do not openly share their design specifications, bills of materials or provide access to replacement parts to third-party repair providers. Repair providers have to engineer their own solutions to the failures presented. #### **How does Innovatus overcome this?** Innovatus Imaging is actually an FDA-registered manufacturer for ultrasound probes supplied to major OEMs with an acoustic laboratory in Denver, CO. We have personnel very well-experienced in ultrasound probe design, acoustic testing, electrical engineering, material analysis, etc. Ultrasound probe design and manufacturing requires a very specialized knowledge-base, skill-sets, and instruments. Many of the same processes, technologies, methodologies, and testing used in manufacturing are utilized in repair. We are fortunate, as a repair provider, to have access to such expertise. #### **How has Innovatus Imaging been able to keep up with the advancements in transducer design?** Innovatus employs quite a large team of engineers, for both design and repair. Our teams engineer proven, sustainable repair solutions by careful technical analysis of the probe models for which we offer repair. This can include developing electronic schematics, wiring diagrams, material specifications, acoustic profiles and more. Having this level of data allows us to design repair procedures, based on the design of a particular model versus a general, all-encompassing approach to repair. It also offers and ensures quality, consistency, and sustainability, which allow us to provide the industry’s longest warranty period. #### **You’ve used the word sustainable several times. What does that mean?** Whether we talk transducers or widgets, customers want something or someone they can depend upon. That’s one of our strengths. Customers can feel confident that a repair performed on an X5-1 last week can be consistently performed on other X5-1s tomorrow, next week and six-months from now. Currently, Innovatus is the only repair provider that publishes a list of over 100 fully repairable transducer models. From cables, strain reliefs, housings, etc., we have a solid, virtually completely internal, supply chain that allows us to say, “Yes! Your probe can be repaired.” And repair is always more budget-friendly than replacement. #### **Is Innovatus Imaging able to offer traditional repair solutions on these newer technology transducers?** We are, but it is model dependent. We have developed significant, proven, sustainable repair solutions on the Philips X8-2t, X7-2t, X5-1, and GE 6VT-D. On all of these models, we are able to address failures across ALL of the repairable components. Due to the technical challenges with these models and the investment needed in R&D, true repair solutions can be hard to find in the third-party industry. When failures arise, most of these newer technology transducer models are exchanged, at costs over $20,000, versus repairs costing a fraction of that. Innovatus Imaging focuses on developing capabilities consistent with our customers’ needs. Ultrasound probe technology has significantly advanced over the last few years. Be sure to partner with a service provider who has advanced along with the technology you support. **Categories:** Videos **Tags:** Ultrasound Probes --- ### [See for yourself what’s behind a best-in-class repair solution](https://innovatusimaging.com/see-whats-behind-a-best-in-class-repair-solution/) **Published:** June 22, 2026 **Author:** magnoliaadmin **Content:** Ever wonder how repair methodologies for ultrasound probes come to be? Developing repair processes, testing protocols, metrics and evaluation standards is almost as complex as creating new products. Best-in-class repair processes require design, engineering, and manufacturing skills and insights just like new OEM products. Take a look at how the team at Innovatus Imaging’s Center for Excellence for Design and Manufacturing develops break-through technologies, new products, and methodologies for delivering repairs that last, perform and matter for your patients and ROI. Mike LaBree, our Chief Technology Officer, and Mike Katzenmeier, our Vice President of Manufacturing Operations, walk you through what it takes to create a solution to an imminent health care need from recognizing a problem, designing a solution, testing and taking it to market. **Categories:** Videos **Tags:** Ultrasound Probes --- ### [Why Centers of Excellence for Repairing Imaging Devices Matter. For imaging centers. The Industry. For patients.](https://innovatusimaging.com/centers-of-excellence-matter/) **Published:** June 22, 2026 **Author:** magnoliaadmin **Content:** **Insights on How Centers of Excellence are Changing Outcomes and Checklists for Creating Savings Plans that Boost Budgets and Lower TCO** 1. 1. What is a Center of Excellence and why do they matter for imaging device repair industry? 2. What qualifies Innovatus Imaging to Lead Industry Standards for Imaging Device Repairs? 3. Ultrasound Probe Center of Excellence – procedures and results for sustainability and savings 4. Checklist for Ultrasound Repair Criteria 5. MRI Coil Repair Center of Excellence – procedures and results for sustainability and savings 6. Checklist for MRI Coil Repair Criteria 7. Radiography Center of Excellence – insights for elevating efficiency and transitioning to DR 8. Checklist Radiography Equipment – criteria for ROI and cost-efficient DR Transition 9. Engineering, Design, Manufacturing and Quality Compliance Center of Excellence – Processes and Solutions that go beyond traditional services. 10. Innovatus Imaging Leadership and Distinctions that Deliver Exclusive Savings and Results [Download Resource](/wp-content/uploads/2026/06/Why-Centers-of-Excellence-Matter-Whitepaper-ReducedSize.pdf) **Categories:** White Papers **Tags:** MRI Coils, Ultrasound Probes --- ### [3 Ways To Save Thousands](https://innovatusimaging.com/3-ways-to-save-thousands-every-year/) **Published:** June 22, 2026 **Author:** magnoliaadmin **Content:** When it comes to medical device repair, the lowest price is not the path to long-term savings. In fact, there is often a high cost for the lowest price that takes years to overcome. Real, sustainable savings in the complex imaging device industry come from carefully concerted strategies that don’t emphasize price. Success depends on strategic inventory management and maintenance, and in-depth knowledge of life-cycles, historical failure timelines associated with specific makes and models of probes, coils and radiography systems. Below are 3 ways to save thousands every year. 1. **Preventative Maintenance:** Ben Franklin’s famous quote, “An ounce of prevention is worth a pound of cure” really hits home for managing imaging devices. Our Centers of Excellence have built preventative maintenance programs proven to extend the life of ultrasound probes and MRI coils which helps cure the high cost ownership. Getting just 6 more months of use from one device can free up thousands of dollars in operational costs. When preventative programs are built upon research, testing and other activities that go into ***Data-Driven Repairs***, they have a much higher propensity to extend the life of a device and prevent potential failures. Engineers at our Design and Manufacturing Center of Excellence build preventative protocols around our vast data of knowledge from proprietary testing and our more than 195,000 successful probe repairs and 25 years of manufacturing and repairing MRI coils that are proven to minimize failures and extend performance as originally intended by the OEM. For most makes and models, our data can help us determine a general time frame that specific parts may diminish in their performance, lifecycle expectations, and recommend maintenance schedules accordingly. For example, replacement of a bending rubber on a TEE probe as preventative maintenance will prevent a larger, much more expensive failure downstream…$1,000 versus $20,000. 2. **Strategic Planning:** A savings strategy that drives profitability by lowering costs involves a ***holistic approach*** to inventory management. Successful inventory management is not just about price points and FIFO, first-in/first-out rotations of new and old equipment, it is about finding ways to make each device last longer to postpone major purchases and free up capital budgets. Having information either via your own observations or testing and bench-marking input from repair partners can help predict when given models are likely to start to diminish in performance. This knowledge helps ***avoid downtime*** from failures or compromised performance. 3. **Training:** Consultative, knowledge sharing from industry leaders can have a big impact on the bottom line. Partners with the greatest ability to help you save money are those with the most knowledge about when and how specific probe, coil and radiography device models start to diminish in performance. Partners that continue to test and expand their knowledge base can provide insights, maintenance schedules and very importantly training on inventory management and maintenance strategies that maximize uptime and ROI. [Download Resource](/wp-content/uploads/2026/06/3-Ways-To-Save-Every-Year.pdf) **Categories:** Guides **Tags:** MRI Coils, Ultrasound Probes --- ### [Making Sense and ROI out of ultrasound probe repairs: 6 Standards to insist on for every repair](https://innovatusimaging.com/making-sense-and-roi-out-of-ultrasound-probe-repairs-6-standards-to-insist-on-for-every-repair/) **Published:** June 22, 2026 **Author:** magnoliaadmin **Content:** Searching for the right ultrasound repair provider can be as confusing as finding the perfect shade of blue. So many options look the same, but when the paint dries, they really are quite different. This is especially true when repair providers claim to meet the same high level of quality, when it fact it varies greatly. To assure you get the best possible ultrasound probe repair and achieve your ROI goals, the first step is to define the standards you expect suppliers to meet. Following are 5 6 STANDARDS you should expect to be met for every probe repair, standard, 3D, or TEE. These standards have been established by Innovatus Imaging’s engineers and technicians from decades of experience with probe repairs and specialty manufacturing. 1 **Benchmarking:** Because OEM specifications are not known, leading repair technicians and engineers invest in researching and testing functions ,parts, and output of new probes to fully characterize each model. Innovatus Imaging calls this Gold StandardTesting. Findings are used to identify the best processes for returning a probe back to the performance level it was originally intended to achieve, and assure the device is safe and effective for every patient, every day. While repair providers can’t tell you if they meetOEM standards for repair outputs they can tell you about the steps taken to fully understand the comprehensive characteristics and specifications of each probe they service. 2 **Chemical Testing and Biocompatibility:** It’s easy and quite common for service providers to just test the integrity of the given repair. Yet this can often lead to more frequent repairs as other parts, not inspected during a repair process, may fail prematurely, which means more down time and repair costs. Look for partners that have a dedicated process for testing all aspects of a probe, far beyond just the items or components repaired, to identify other areas that could lead to secondary failures, putting your probe back out of commission. One-way engineers and technicians, at Innovatus Imaging’s Center of Excellence forUltrasound, do this is by conducting proprietary chemical tests using numerous manufacturer-recommended as well as unapproved cleaners and disinfectants.Through testing, they are able to identify against potential discoloring and accelerated deterioration, which can lead to damage, probe leakage and image quality degradation. This extra step often extends the life of probes, which if even for just one year, can make any budget go further. Ask your repair provider how they assess chemical compatibility. ISO 10993 describes a standard for assessing the biocompatibility, safety and risk of materials which come in contact with patients. Innovatus Imaging ensures materials are ISO 10993 compliant. 3 **Harvesting vs. Building:** Many providers of probe repairs harvest cables and other parts to use in repairs. Often times, these harvested cables have been repaired, shortened or spliced together multiple times which can result in a short-term fix vs. a long-term solution. It’s important to ask repair providers where their replacement parts come from. You should also ask how replacement parts are qualified to assure that they will function properly and enable your probe to perform as originally intended. For example, at Innovatus Imaging, cables are mechanically tested to determine how many times they can bend before compromising performance quality. Finding out how your supplier qualifies and selects parts is key to knowing if you are getting a quick-fix or a sustainable repair. 4 **Holistic Testing:** As tempting as it is to go with the “quick fix” promise, it can sometimes mean prolonged down time. “Quick” often means the repair only addresses the immediate need and no holistic testing is done to ensure that no other parts of the device have been disrupted during the repair process, or additional issues present. Allowing extra time to assess the whole probe often results in longer lasting repairs and a much lower cost of ownership over the probe’s lifetime. Before choosing a repair partner, be sure to ask about holistic testing applied to each probe serviced. 5 **Manufacturing:** Providers that perform repairs and manufacture specialty probes have a strong foundation of research, technological innovations and proprietary processes which are often applied to repairs. Being able to apply a manufacturing mindset to probe repair often means more longevity for the repair and a longer lifetime for the probe. Leading, cutting-edge manufacturing processes built upon current research programs often result in new levels of efficiencies while establishing new benchmarks for best practices. Innovatus’ Center of Excellence for Engineering, Design, Testing, Regulatory Compliance and Manufacturing inDenver CO is an FDA registered manufacturing site which continually researches new methods for greater efficiencies and outcomes for imaging experts and patients, which are applied to repair processes for ultrasound probes. **6. Experience:** Experience matters when it comes to repairing something as critical as diagnostic imaging devices. Innovatus Imaging’s legacy of ultrasound and probe repair extends back to the early 1980’s with over 195,000 probes repaired to date. The data gathered over the years is used to predict failures, material durability and repair processes. Data driven repairs ensure proper diagnosis, repairs and maximized service life of transducers. This equates to proven performance and long-term cost reduction. All probe repairs are done inhouse by technicians trained to our standards for quality and sustainability. **Categories:** Articles **Tags:** Ultrasound Probes --- ### [End users can significantly impact MRI coil uptime](https://innovatusimaging.com/end-users-can-significantly-impact-mri-coil-uptime/) **Published:** July 1, 2026 **Author:** magnoliaadmin **Content:** Clinicians, technologists, and other staff play a critical role minimizing service costs and maintaining uptime. For instance, 3 different imaging departments/facilities, having very similar equipment, could experience such very different points of failures. One department can experience almost zero failures in a six-month time period. Another could have multiple devices with accelerated wear and the third having an unusual number of devices with physical damage. Following are some best practices to help your end-users significantly impact MRI coil uptime, lower repair frequency and increase longevity. One method to partner with end users is to engage with department/practice managers and review the types of failures that have been experienced. Together, present findings to end-users in informal staff meetings. Discuss how failures could be minimized and develop strong working relationships to affect uptime and longevity. ## Visual inspections Most OEM’s recommend that technologists inspect EACH coil before EACH use. The entire and all housing(s) and accessories should be assessed for cracks, fractures and impact marks. Cables and strain reliefs should be examined for cuts, major abrasions, roll-over damage, evidence of pulls and exposed wires. The connector(s) should be inspected for cracks, missing pieces and bent and/or missing pins. Any concerns should result in removing the coil from service. ![Cracked cable trap](https://innovatusimaging.com/wp-content/uploads/2026/06/end-users-can-significantly-impact-MRI-coil-2.jpg)Cracked cable trap![Torn foam](https://innovatusimaging.com/wp-content/uploads/2026/06/end-users-can-significantly-impact-MRI-coil-3.jpg)Torn foam![Damaged strain relief](https://innovatusimaging.com/wp-content/uploads/2026/06/end-users-can-significantly-impact-MRI-coil-4.jpg)Damaged strain relief![Open foam](https://innovatusimaging.com/wp-content/uploads/2026/06/end-users-can-significantly-impact-MRI-coil-5.jpg)Open foam## Transportation practices It should never be assumed that MRI coils, especially multi-piece, have been stored properly by the prior user. - It’s a best practice to transport (any distance) by firmly gripping the coil and supporting it from the sides/bottom. Coils should never be picked up from a single section. - When transporting coils between rooms, the use of a cart is highly recommended. - Flex coils should always be cradled from the bottom, gripped at the center housing or carried by the designated handle. Flex coils should ***NEVER*** be carried by the flexible portion. There are sensitive components contained within that can be damaged by doing so. - No medical device, including MRI coils, should be carried or moved by the cable. Strain relief, cable sheathing, wiring harness, and component damage could easily occur. ![transport](https://innovatusimaging.com/wp-content/uploads/2026/06/end-users-can-significantly-impact-MRI-coil-6.jpg) ## Patient placement practices - When attempting to scan with a flex coil, ***NEVER*** attempt to adjust the position of the patient by using the coil. The shear force may cause both physical and internal electro-mechanical damage. - For multi-piece coils, such as a head coil, the anterior portion should always be removed by pulling STRAIGHT-UP. If the anterior is removed at an angle, the fragile connections between the various sections could easily become damaged or undergo premature wear. ## Cable routing practices - Based upon the design of the specific coil, it is possible to induce image artifacts based upon cable placement. It’s a best practice to ***NOT*** loop or cross the cable when in use. Looped cables may cause RF coupling issues and may degrade image quality. - Some of the individual wires with the cable sheathing are actually very fine. It’s important to ***NOT*** permit the cable to be bent at extreme angles. Route the cable using soft angles as to not damage the internal wiring. - Another best practice is to be sure that the coil is unplugged prior to lowering the table. Failing to do so may damage the coil, cable or connector. It’s something that would typically ***NOT*** be covered under the OEM warranty or service contract. ![cable routing](https://innovatusimaging.com/wp-content/uploads/2026/06/end-users-can-significantly-impact-MRI-coil-7.jpg) ## Cleaning practices OEM’s spend considerable time developing lists of approved cleaning agents. ONLY follow OEM guidelines and ONLY use OEM-approved cleaners and disinfectants. - Using an ***unapproved*** cleaning agent (or using an OEM-approved cleaning agent ***improperly)*** can void the warranty as well as disqualify coverage under a service contract. - It’s a best practice to detach the coil from the scanner before attempting to clean it. It’s also important to ***NOT*** submerge, pour or spray a cleaning agent directly on to the coil. Internal circuitry could be damaged. ## Storage practices OEM’s provide recommendations for coil storage in their user and/or installation manuals. It’s a best practice to ensure that all the various housings/accessories are fully and firmly attached to one another, that all latches are firmly secured and that good cable management practices are employed. From employing good cable management practices to using the correct cleaning product/practices and reinforcing best practices for care and handling, the secret to extending MRI coil longevity is just down the hall. Help your end-users significantly impact MRI coil uptime, lower repair frequency and increase longevity. **Categories:** Articles **Tags:** MRI Coils --- ### [Cool it, and clean it!](https://innovatusimaging.com/cool-it-and-clean-it/) **Published:** July 1, 2026 **Author:** magnoliaadmin **Content:** An ultrasound probe provides an image only as good as the system to which it is connected. Let’s discuss ways to minimize common problems with ultrasound scanners: infrequent and inadequate preventive maintenance. Full-size ultrasound systems, such as the GE E-series, Siemens S-series and Philips Epiq employ massive power supplies when compared to their portable, battery-powered, counterparts. The high-power requirements are needed for the high voltage pulsers and other functional systems in the front-end processor. ![heat generation](https://innovatusimaging.com/wp-content/uploads/2026/06/cool-it-and-clean-it-2.jpg) ## Challenge 1: Heat Generation The challenge with large power supplies and any electronic-heavy design is heat generation. The enemy of any type of electronic component is heat generation. Increased heat leads to increased current draw and increased current draw leads to increased heat generation. It can be a never-ending circle until broken, either by design or by component failure and as I’ll explain, sometimes both. Obviously to address heat generation, device manufacturers implement significant cooling systems in full-size scanners. Typically, the power supply itself has its own cooling system, separate from the overall scanner and E-box. Challenge solved: A series of cooling fans constantly draw cool air into the scanner. ![dust and debris](https://innovatusimaging.com/wp-content/uploads/2026/06/whats-that-noise-part-3-5.jpg)## Challenge 2: Dust and Lint Our next challenge is in the form of dust and lint. Healthcare facilities are full of linen and other dust-generating materials. Drawing unfiltered air into any type of electronics is failure waiting to happen. Over time, the tiny dust particles in unfiltered air collect on each electronic component, thus reducing its ability to efficiently radiate heat. This can easily be seen in office computers with the large amounts of dust built up in the processor’s cooling fan, heatsinks, and on the motherboard. Challenge solved: OEMs design most full-size scanners with one or more air filters. ![](https://innovatusimaging.com/wp-content/uploads/2026/06/cool-it-and-clean-it-1.jpg)## Challenge 3: Infrequent and inadequate preventive maintenance Most can relate to having to replace the air filter in our home’s HVAC system every so often. How often is the filter cleaned on an ultrasound scanner and upon whom does the responsibility fall? Reading through several user manuals, the responsibility is set upon the end-user and the interval ranges from every week to as needed. In my 30-years in the HTM industry, I’ve only encountered a select few end-users who cleaned the filters on their scanners. The activity typically only occurs as part of a PM performed by a service engineer. The second part of this challenge is that a PM on an ultrasound scanner may only occur every 12-months. Once an air filter becomes clogged, fans tend to draw-in cool air from the path of least resistance. One pathway that offers minimal resistance is the location of the probe connector ports. Eventually dust will build up on and in the connector ports compromising the quality of a probe’s connection. On some scanners, the ports are highly visible and dust build-up can be easily visualized and addressed. On scanners such as the GE E-Series and Siemens S-series, the connector ports are hidden behind mechanically keyed doors. To further complicate the issue, the probes compatible on these scanners have pin-less connectors which interface to micro-pins (only about 1-2 millimeters in height) within the scanner’s ports. Over time, without proper filter cleaning, a blanket of dust can build-up on the micro-pins. Poor quality probe-to-scanner connections can result in highly intermittent, extremely diverse, and very non-specific problems. Overall poor image quality, image dropout, noise artifacts, and no-ID problems are just a few of the issues that are possible. ![GE E-Series probe ports](https://innovatusimaging.com/wp-content/uploads/2026/06/cool-it-and-clean-it-4.jpg)GE E-Series probe ports ![Internal view of GE E-Series probe ports](https://innovatusimaging.com/wp-content/uploads/2026/06/cool-it-and-clean-it-1-5.jpg)Internal view of GE E-Series probe ports ## Comprehensive Solution: Establishing a comprehensive in-house PM program for ultrasound systems in your facility can significantly minimize system downtime. One part of the program would include cleaning air filters on many of the full-sized scanners ***every two-weeks***. You should recognize that end-users will not perform the task, not perform it adequately, or not as frequently as needed. As part of the six-month PM, the connector ports would be thoroughly cleaned. On the pin-less scanners, the port’s doors would be opened, and a soft-bristled brush would be used to aid in dust removal. As part of the annual PM, the scanner would be opened, and each circuit board would cleaned of dust and re-seated. For any mobile systems, any connection within the scanner would be re-seated. For those that maintain their ultrasound systems via service contract or T&M, either with the OEM or a third-party, it may be prudent to add some the recommendations above. At a minimum, filter and port cleaning should occur. The potential results would be reduced service calls and improved customer satisfaction. The cost of a small vacuum is much less than a single service call and not as costly as downtime. ## Troubleshooting performance and image quality complaints When troubleshooting performance and image quality complaints, a good rule of thumb is to start with a known good, ***clean***, system. Since that can be challenging in the clinical environment, take a next-best approach. 1. Have the sonographer disconnect/reconnect the probe using the same scanner port and see if the problem reappears. 2. Disconnect/reconnect the probe to the scanner using a different port and see if the problem reappears. 3. Test the probe on a different scanner. 4. Assess the cleanliness of the probe’s pin-bank as well as the connector port on each scanner, and 5. Implement some of the best-practices mentioned above. **Minimize common problems with ultrasound scanners. A cool, clean system is a healthy, reliable system.** **Categories:** Articles **Tags:** Ultrasound Probes --- ### [Warning, Fragile!](https://innovatusimaging.com/warning-fragile/) **Published:** July 1, 2026 **Author:** magnoliaadmin **Content:** We’ve often been asked, “Are there certain types of ultrasound probes that are more fragile than others?” or, “Are there certain probe types that are more prone to damage than others?” We can confidently say, “It’s a firm maybe.” A better way to frame the response would be to say, “There are certain probe types that pose greater challenges for proper care and handling than others.” For this post, let’s focus on standard probes, versus TEE. Standard probe types comprise about 80-90% of all probes in a facility. And, TEE probes have their own challenges when it comes to proper care and handling. Asked that same question, a better reply would be. “No matter the make or model, endo-cavity probes pose some of the greatest challenges related to longevity, rates of failure, and severity of failure. ## Most Common Mode of Failure ![](https://innovatusimaging.com/wp-content/uploads/2026/06/warning-fragile-1.jpg)A common failure related to endo-cavity probes is image dropout in the center of the scan image. Image dropout is anything from a well-defined vertical line to a blurry, shadowy area of no information (hypo-echoic artifact) within the scan image. The root cause of most of these failures is traumatic damage to the acoustic array. The words traumatic damage typically evoke thoughts of cracks, fractures, crushes, or some type of physical damage. With endo-cavity probes, many times there are no outward signs of trauma whatsoever. None! At one time, what is now referred to as the **acoustic array**, was called “the crystals”. Mainly because primitive array technologies used quartz for its piezoelectric qualities. Some sonographers still, to this day, refer to the array as such. Pause to think for a minute. Dropping a ceramic mug, glass, or similar item typically results in shattered glass all over the floor. Practically, the weight of an ultrasound scanhead is about that of a mug or glass. ## Endo-Cavity Probe Array Design ![](https://innovatusimaging.com/wp-content/uploads/2026/06/warning-fragile-2.jpg)Inherent to their design, the arrays in endo-cavity probes are extremely thin, just about 0.5mm. They also have an extremely fine pitch. Meaning, that there may be up to 192 individual acoustic elements within a 1-inch space. Even though the array is covered by the rubber-like lens and encased within a plastic probe housing, many non-traumatic events over-time or just one accidental fall from a scanner could shatter the elements within the array. Although there may be no, or minimal, signs of external trauma, electronic and acoustic testing can confirm that impact(s) have catastrophically damaged the acoustic array. This is analogous to a patient who complains of severe headaches. Physical examination may not reveal head trauma, but a CT or MRI can confirm that a concussion has occurred. Due to the top-heavy nature of endo-cavity probes, when they fall, most times the impact is to the top of the probe or the array. ## Best Practices for Storage ![](https://innovatusimaging.com/wp-content/uploads/2026/06/warning-fragile-3.jpg) Endo-cavity probes pose storage challenges. Even though user manuals may not provide specific guidance for endo-cavity probes, there are some best practices that can be employed by end-users to reduce the occurrences of accidental trauma. - Endo-cavity probes should ***NOT BE STORED*** on-board the scanner using the standard probe holders unless the holder is specifically designed for that purpose. Some GE scanners do have an excellent on-board storage solution for endo-cavity probes. - If an endo-cavity probes is placed within a standard probe holder, it ***SHOULD NEVER*** be left unattended. - When not required for ***IMMEDIATE*** use, endo-cavity probes should be stored on a flat surface, such as a countertop, within a storage bin, or within a drawer. It’s standard practice to rinse endo-cavity probes post-use and prior to being high-level disinfected. If consistent, careful and meticulous, handling is not employed during the cleaning process, catastrophic array damage is possible. Accidental drops to the counter or to the rinse sink, or minor impacts to hard surfaces, such as countertops can, over-time, shatter the delicate array elements. ## Most Frequent Failures Another common failure with endo-cavity probes is catastrophic electronic failures due to gross fluid invasion. The probe housings of endo-cavity probes are usually a multi-piece design. The adhesives and sealants that join the various sections of the housings can wear and degrade over-time through: - Repeated disinfection cycles - Accidental trauma - Use of incorrect chemicals, or even - Due to repairs that have been performed using materials and adhesives that have not been validated. Tiny voids, cracks, or openings in the probe housing or acoustic lens can allow gel, water, or disinfecting solution to enter the probe. This can lead to a risk of catastrophic array damage, electronic failures, electrical shock, and cross-contamination. User manuals typically recommend that sonographers inspect every probe prior to every use, but they don’t usually provide specific guidance for endo-cavity probes. ![Worn lens and open seams](https://innovatusimaging.com/wp-content/uploads/2026/06/warning-fragile-4.jpg) ## Best Practices During the Cleaning Process - At a minimum, sonographers should examine endo-cavity probes ***daily*** - Sonographers should examine e**ach seam** and **joint** on the probe housings. They should inspect for small voids, cracks, or openings that might allow entry of gel, water, or disinfecting solution. The probe housing sections can be very-gently wiggled while observing the joints or seams so you can visualize deficiencies more-easily. - The acoustic lens should be examined for perforations or imperfections where gel, water, or disinfecting solution would be able to gain entry - Users should always **error on the side of caution**. If an opening or void is identified, you should immediately remove the probe from service. ***DO NOT*** proceed with the normal disinfection process via immersion or vapor chamber (like Trophon). Disinfect using an approved low or intermediate-level disinfectant wipe. Do not return the probe to clinical service until it is repaired or replaced. Endo-cavity probes pose some of the greatest challenges related to longevity. Ben Franklin said, “An ounce of prevention is worth a pound of cure.” It was true over 200 years ago and it is still true today. **Categories:** Articles **Tags:** Ultrasound Probes --- ### [Common MRI Coil Failures](https://innovatusimaging.com/common-mri-coil-failures/) **Published:** July 1, 2026 **Author:** magnoliaadmin **Content:** We’re often asked, “What are the most common failures on MRI coils? Since so many have asked, independently of each other, we thought that it would be a great idea to share the content with all of our clients. Coil lifecycle can be affected by several factors: Random electronic failures, general wear, premature wear, and preventable damage/trauma. Innovatus has amassed a large amount of failure analysis data after repairing over 50,000 coils. ![common MRI coil failures](https://innovatusimaging.com/wp-content/uploads/2026/06/common-MRI-coil-failures-2.jpg) Based on data captured in the past 2-years spanning over 3600 coil repairs, over 34% of all MRI coils present with mechanical damage due to preventable damage or trauma. An additional 18% possess failures ***RELATED*** to preventable damage/trauma (totaling about 52%). About 28% are related to general wear and less than 20% are actually failing due to random electronic component failures. Simply stated, the majority of MRI coils sent to Innovatus have a root cause associated with physical, mechanical, or preventable damage. **52% is a very strong data point in that most service contracts do not include failures related to preventable damage (or only allow for several preventable events).** Facilities paying a premium to include MRI coils on their magnet’s service contract, are paying upward of $50,000 or more, ***out-of-pocket***, for an exchange coil from the OEM when the failure is classified a preventable. ## Common MRI Coil Failures: The System Cable One of the more frequently encountered points of failure is the system cable. Cable failures begin as intermittent issues that progress to hard failures, similar to any tethered device. Users typically begin to experience RF signal dropout, system ID failures, and/or bias control voltage failures. The results begin to present as image artifacts and ultimately QC failures. Although system cables will become intermittent over time, ***most cable failures are related to one, or several, acute events that accelerate or exacerbate the cable’s natural lifecycle***. ## Your Solutions - OEM Cable replacements: If available, they are extremely costly, with some approaching $15,000. - Common 3rd-party/ISO solution: A common strategy to address cable failures in the repair industry is to patch and splice ***an individual intermittent/broken wire***. The reality of that approach is that, if one wire in the cable harness has become intermittent, the rest are likely compromised and will most likely result in a latent failure. - Innovatus Solution: Our approach to cable failures is to ***rebuild the entire cable harness***. This approach resets the cable’s lifecycle and offers clients the longevity they expect. ## Common MRI Coil Failures: Flex Coils Another common failure applies to flexible coils. Flex coils are designed to be draped across or wrapped around a region of interest. Embedded within the flexible areas of the coil is complex circuitry mounted to and connected by flexible copper traces. As you can guess, continued flexing will degrade and damage the flex circuits and is one of the more common points of failure on these types of coils. ![Photo and X-ray image of a small flex coil](https://innovatusimaging.com/wp-content/uploads/2026/06/common-MRI-coil-failures-3.jpg)Photo and X-ray image of a small flex coil Similar to cable failures, flex circuit failures begin as highly intermittent issues that progress into hard failures. Common to flex coil failures are stress fractures and tears in the flexible traces underneath the foam covering. Many times, there are no signs of physical damage to the foam, yet the underlying circuitry has become compromised. That being said, ***a solid percentage of flex coils present with tears to the foam as well as the underlying circuitry*** due to compromised handling and transportation practices. ## Your Solutions A common approach to repair flex circuit failures is to cut and fold-back the foam covering, bridge/patch the broken flex circuit with copper material, and then reseal the foam. In extreme cases, when there are many compromised areas, the entire flex area needs to be replaced and the entire coil needs to be re-foamed. Each repair provider has their own unique approach. Degrees of success and repair longevity are based on the materials and techniques employed. Innovatus is confident in its approach, as coil repairs are warranted for 6-months. **Innovatus has the ability to perform re-foaming in-house on about 95% of all flex coils, which saves you time, money, and provides confidence with a 6-month warranty.** ## Preventing and Minimizing Common MRI Coil Failures There are several strategies for preventing and minimizing coil failures. Based on historical trends, the life cycle of most MRI coils is based upon the level of care and handling employed by end users. - One solid practice that can help to offset preventable damage is proper cable routing practices and following the recommended process for connecting and disconnecting the coil from the magnet. To avoid opportunities for preventable damage, users may just need to pause for a second and look around. - Another best practice is to be sure that the coil is unplugged prior to lowering the table. Failing to do so may damage the coil, cable, or connector and is traditionally ***NOT*** covered under the warranty or service contract. - Continuing with the last point, hasty actions are often the cause of much of the preventable damage seen, and most OEMs are very clear regarding patient placement practices. For example, when using a flex coil, it’s important for technologists to ***NEVER*** attempt to adjust the position of the patient by moving the coil, as it may cause both physical and internal electro-mechanical damage. Also, flex coils should never be transported holding the foam section. The foam sections are not designed to support the weight of the coil. Establishing a well-communicated set of policies and best practices are the most effective methods of addressing failures within user control. These would span practices related to periodic inspection, proper storage, transportation, patient placement, and cable routing practices as well as proper cleaning and disinfection processes. ## **One Final Note**: A good strategy to compliment an MRI service contract is, if an MRI coil possesses any signs of physical damage, address that failure through repair versus the service contract. The result would reduce the costly out-of-pocket expense to a few thousand dollars. **Innovatus has repair capabilities on over 1,000 models of MRI coils. We have a solution for you. Latest breakthroughs include repairs to Philips fiber optic dStream™ coils and GE Air™ coils.** **Categories:** Articles **Tags:** MRI Coils --- ### [All the Knowledge You Need About Ultrasound Applications and Image Artifacts](https://innovatusimaging.com/all-the-knowledge-you-need-about-ultrasound-applications-and-image-artifacts/) **Published:** July 1, 2026 **Author:** magnoliaadmin **Content:** **Tips for Talking the Talk and Walking the Walk with clinicians and technicians so you can Exceed Expectations without Missing a Beat** It’s of vital importance for service engineers to both understand and be able to communicate using the language used in the clinical environment. It can be a differentiator between a successful service call and great results that exceed your team’s expectations.” Knowledge of ultrasound system modes, functions and terminology are a huge part of performing not only proper, but also accurate system service. This paper is designed to help you increase your knowledge base in order to ultimately instill a high level of confidence with your customers. Applying the principles in this guide will help you save time and add credibility to the vital role you play. This paper will review the various imaging modes and functions of an ultrasound system and best practices for performing an ultrasound scan in a clinical environment. You will also learn common sources of image artifacts and tips for troubleshooting noise artifacts. ## Inside this report, you’ll find: **Review of technology** - What’s in a “mode”? How and why is each one utilized in the clinical environment - 3D vs 4D and so much more - What are the benefits and limitations of the various Doppler modes: CW, PW, Color, PDI,TDI and TDE **Terminology** - A brief guide to all the terms and acronyms you need to have informed, productive conversations with all imaging stake holders. **Assessing image quality** Rules and tests to assure: - Uniformity - Resolution - Penetration Troubleshooting image artifacts and noise artifacts - Artifacts based upon root cause - Noise Artifacts - Troubleshooting guidelines [Download Resource](/wp-content/uploads/2026/06/Ultrasound-Maintenance-and-Imaging-Artifacts.pdf) **Categories:** White Papers **Tags:** Ultrasound Probes --- ### [4 solutions for addressing a common failure with MRI coils](https://innovatusimaging.com/4-solutions-for-addressing-a-common-failure-with-mri-coils/) **Published:** June 29, 2026 **Author:** magnoliaadmin **Content:** While it’s pretty clear when your MRI system is not working accurately, it’s not always clear why. To get a full understanding of the problem, you need to do more than kick the tires. By opening the hood, so to speak, and taking a closer look, performing some troubleshooting, and running some diagnostics, you may often find the problem is not what you first thought. Below are 4 solutions for addressing a common failure with MRI coils. With a history of restoring MRI coil performance for over 30 years, our data shows that more than 25% of coil QC failures are related to the cable. The challenge for the third-party repair industry and healthcare facilities is identifying cost effective solutions for this common problem. [Download Resource](/wp-content/uploads/2026/06/4SoultionsForACommonMRICoilFailure.pdf) **Categories:** Guides **Tags:** MRI Coils --- ### [4 Solutions for Addressing a Common Failure with Ultrasound Probes](https://innovatusimaging.com/4-solutions-for-addressing-a-common-failure-with-ultrasound-probes/) **Published:** July 1, 2026 **Author:** magnoliaadmin **Content:** While it’s pretty clear when your ultrasound system is not working accurately, it’s not always clear why. To get a full understanding of the problem, you need to do more than kick the tires. By opening the hood, so to speak, and taking a closer look, performing some troubleshooting, and running some diagnostics, you may often find the problem is not what you first thought. Below are 4 solutions for addressing a common failure with ultrasound probes. With a history of restoring ultrasound probe performance for over 30 years, our data shows that many probe QC failures are related to the cable, especially on cardiac probes. The challenge for the third-party repair industry and healthcare facilities is identifying cost effective solutions for this common problem. [Download Resource](/wp-content/uploads/2026/06/4SoultionsForACommonUSProbeFailure.pdf) **Categories:** Guides **Tags:** Ultrasound Probes --- ### [Troubleshooting Mechanical 3D Ultrasound Probes](https://innovatusimaging.com/troubleshooting-mechanical-3d-ultrasound-probes/) **Published:** July 1, 2026 **Author:** magnoliaadmin **Content:** Despite advancements in matrix array technology, mechanical 3D probes still remain very popular for abdominal and Ob-Gyn applications. Given their design, there are modes of failure specific to mechanical 3D probes. Throughout our history, Innovatus has repaired over 12,000 mechanical 3D probes. We wanted to share with you a little about the technology, the modes of failure, and some tips for troubleshooting mechanical 3D ultrasound probes when you’re in the field. ## Mechanical 3D Probe Technology Mechanically acquiring a 3D image requires that the acoustic array be oscillated back and forth, while multiple single images (or slices) are acquired by the scanner. The multiple images are then integrated with one another and assembled to render the 3D image. A lot of technology is required to make this happen. The probe as well as the scanner require additional electro-mechanics. Within the probe, the array is mounted to a *plastic assembly* that allows it to pivot on *metal hinge points* (details important later). A motor and push/pull mechanism oscillate the array, while sensors determine the motor’s speed and position. The entire upper half of the probe’s electro-mechanics are encased within an oil-filled bladder to allow for lubrication and acoustic coupling. On top of the probe is a soft rubber dome, which acts as the top of the oil bladder, and is the area that contacts the patient. The scanner also requires additional complexity. There’s usually a dedicated motor control PCB and additional power requirements to manage the probe’s electro-mechanics. ![](https://innovatusimaging.com/wp-content/uploads/2026/06/troubleshooting-mechanical-3d-ultrasound-2.jpg) - The white section contains electro-mechanics to oscillate the array - The entire blue section is filled with a highly specialized medical-grade oil - The white “egg” houses the acoustic array Mechanical 3D probes, just like all other ultrasound probes, are subject to normal wear due to continued exposure to harsh chemical disinfectants and repeated cable flexing. Even when using approved chemicals properly, seams and seals will deteriorate over time. Using approved chemicals improperly, or unapproved chemicals, has the potential to significantly accelerate wear and tear. While image dropout and mechanical damage are common to all probe types, they may actually be more prevalent with mechanical 3D probes. The added technology within a mechanical 3D probe not only increases its size but can almost double its weight when compared to its 2D counterpart (GE RIC5-9-D versus GE IC5-9-D). It also introduces additional points of failure. ## Air Bubbles Like all mechanical components, those inside 3D probes are subject to wear. Combining this with any small amount of accidental trauma can introduce a variety of new problems. A common problem is deterioration of or damage to the internal seals on the oil bladder, which results in an internal leak. This usually begins to present itself as air bubbles casting shadows in the image (that move based on the probe’s position or orientation) but can progress, depending upon severity, to oil draining from the probe housing. The same problem can occur externally to the dome. We’ve seen everything from small punctures and slices to the entire dome itself missing. Although its possible for chemicals to damage the seal between the dome and probe housing, most failures are a result of trauma or improper / unqualified adhesives used to install or repair. The non-uniformity (shadowing) on the right side of the image may be due to an air bubble, within the dome, that has migrated between the array and the inside of the dome. ![](https://innovatusimaging.com/wp-content/uploads/2026/06/troubleshooting-mechanical-3d-ultrasound-3.jpg) **Rebuilding of the fluid system is a complex process and requires the use of proprietary instruments to ensure the proper / qualified fluid is degassed; if not, micro-bubbles will soon aggregate and create image artifacts. Most repair providers are not equipped to PROPERLY perform this task.** ## Error Codes When a mechanical 3D probe is plugged into a scanner and selected by the user, the probe undergoes an initialization process. The scanner attempts to initialize the probe’s electro-mechanics, determine the motor’s position, and exercise its range of motion. If any of these items aren’t within the acceptable range, the scanner displays an error message. Common error codes are below: - Philips: Error 30 - GE probes (RICs, RABs, etc.): MotCntl: No Reference Position Signal - Both error messages instruct users to disconnect/reconnect the probe to reinitialize the electro-mechanics ![](https://innovatusimaging.com/wp-content/uploads/2026/06/troubleshooting-mechanical-3d-ultrasound-1.jpg) There are instances when sensors and electronics fail, but the root cause of most of these errors are due to user induced problems. The most frequent cause is trauma to the top of the probe. As mentioned above and shown here, the array is mounted to a *plastic assembly* that oscillates on *metal pivot points.* An impact to the top of the probe can sheer-off the plastic hinge pins or jam the mechanics. You may experience decreased range of motion, no oscillation whatsoever, or intermittent operation depending upon severity. In some instances, you may immediately encounter an error. Other times the probe vibrates or works intermittently. Other causes for these errors are gross fluid invasion short circuiting the probe’s electro-mechanics or intermittent wiring in the cable harness. ## What to do if you have a problem ![](https://innovatusimaging.com/wp-content/uploads/2026/06/troubleshooting-mechanical-3d-ultrasound-4.jpg) The first step in any troubleshooting tree should be a thorough visual inspection. Starting at the top of the probe, look for the appearance of scuffs, dents, or impact marks to the dome or probe housing. These would be strong indicators of internal mechanical damage. The dome should appear uniform in shape. Any bulges or malformations are indications of internal damage, such as the array becoming unseated from its pivot points. On the probe housing sections, examine all joints where the various sections meet. There should be no oily sheen or residue, and by no means any fluid, oil or otherwise, leaking from the housing. ## Troubleshooting Mechanical 3D Ultrasound Probes In the field, a solid process for troubleshooting mechanical 3D ultrasound probes is to: 1. Initialize the probe on the scanner 2. Place the scanner in continuous 3D acquisition mode 3. Apply very gentle pressure to the top of the dome using the palm of your hand. 4. With gentle pressure applied to the dome, no error message should present. If a mechanical failure exists, or if excessive pressure is applied to the dome, it may hinder the probe’s operation and induce an error. You should also wiggle the cable through its entire length inspecting for any intermittencies. ## How We Can Help Innovatus Imaging supports the most popular 3D imaging probe models, whether mechanical or matrix technology. Multiple models are fully repairable, meaning that you’re not presented with costly options for replacement…Just cost-effective repair solutions. **Our approach to repair with mechanical 3D probes is such that we fully rebuild the fluidics system anytime there is invasive work performed. It’s a key factor to our 6-month warranty period resulting in an extremely negligible return rate.** **Categories:** Articles **Tags:** Ultrasound Probes --- ### [Performing ultrasound probe quality assurance assessments: A How-to Guide](https://innovatusimaging.com/performing-ultrasound-probe-quality-assurance-assessments-a-how-to-guide/) **Published:** July 1, 2026 **Author:** magnoliaadmin **Content:** A comprehensive quality assurance program has the potential to directly contribute to better patient outcomes. Regular testing provides a mechanism to monitor probe performance and correct as needed. The end result is a continuous quality improvement program that ensures optimal diagnostic outcomes. As vital as it is to perform regular testing, there is no one standardized process or criteria for effectively field-testing ultrasound probes in the industry. Innovatus Imaging has designed a guide to assist technicians with understanding industry standard testing criteria for assessing probe performance. The guide presents background information on probe design, detailed testing methods, root cause analysis and troubleshooting techniques. [Download Resource](/wp-content/uploads/2026/06/Transducer_Assessment_Guide.pdf) **Categories:** Guides **Tags:** Ultrasound Probes --- ### [Specialists versus Generalists](https://innovatusimaging.com/specialists-versus-generalists/) **Published:** June 25, 2026 **Author:** magnoliaadmin **Content:** Lately, every week, it seems as though one Independent Service Organization (ISO) is acquiring another. The goal may be financial gain for their investors, or an attempt to become a one-stop-shop for their customers. Maybe, and most-likely, both. As convenient as a one-stop-shop could be, it makes the most sense to follow the lead of OEMs. OEMs rely upon individual specialists versus generalists to deliver consistent, high-quality, high-performance results. This parallels a comparison between Generalists versus Specialists in our healthcare environment. ## About your health When seeking a physician, there are generally two categories – a generalist and a specialist. A generalist, such as your primary care provider (PCP), has very broad training, has a wide variety of experience and is able to treat most ailments. A specialist, such as a cardiologist, has had concentrated training and intensive experience that is focused on one specific ailment or anatomy part. For serious ailments or diseases, I will always choose a specialist whose sole focus and experience targets my affliction. ## The One-Stop-Shop The Innovatus commercial team has had numerous calls where potential clients have said, “***We want a one-stop shop for everything ultrasound or MR***I”. Meaning, they’d like a single provider to supply them with parts, field service, tech support, training, and depot-based repair on complementary devices such as ultrasound probes and MRI coils. This would be an outstanding solution for any health care organization or asset management company. In concept, the one-stop-shop is ideal. In reality, few (if any) single providers claiming to be one-stop-shops can match the consistent high-quality output and consistent performance delivery of specialty organizations. ## New Device Manufacturing Did you know … many OEMs outsource much of their manufacturing to specialty organizations? For example, very few, if any, OEMs actually manufacture printed circuit boards or develop the software used in their systems. Look at the back-end processor of many ultrasound systems. It consists of an off-the-shelf PC running a minimalist version of Windows, Linux or other OS. Network, graphics, sound cards and PC power supplies are, typically, high-end off-the-shelf cards or components with custom enhancements. OEMs have realized that it makes sense to partner with specialized organizations to provide them with high-quality solutions meeting the detailed specifications they require. ## US Probes and MRI Coils are not accessories The same is true for instruments such as ultrasound probes and MRI coils. These devices are not accessories. They are separate Class 2 medical devices with their own 510k and unique design, functionality, and safety features. Innovatus is an FDA-registered manufacturer of ultrasound probes for several prominent OEMs. One of our legacy companies was also a contract manufacturer of MRI coils for several OEMs. The engineers and teams in our Denver Center of Excellence for Design and Manufacturing take an ultrasound probe, component, or other assembly from concept to finished goods based upon specifications from an OEM. As convenient as a one-stop-shop would be, the reality is that it would be challenging to support an entire modality end-to-end, and even harder to master it. The saying ***jack-of-all trades, master of none*** might be applicable here. Support within just the ultrasound modality consists of the following types of organizations. - Dealers/Brokers: Buy and sell new or used systems in-bulk, harvest systems to sell parts, components, probes, accessories, etc. - Service Providers: Perform preventive maintenance, respond to service calls, perform system repair, sell/install replacement parts, provide technical support, etc. - Training Organizations: Provide education, technical support, technical training - Specialty Organizations: Perform specific repair functions such as component level PCB repair, probe repair, engineering services, etc. All of these organizational types serve very vital roles in support of the HTM community. Many of us rely upon each other to help our customers maintain uptime, positive workflow and maximized throughput. We’re a tight community. **One ISO’s recent acquisition activities spans multiple modalities and multiple specialties within each** - Cardiology equipment and supplies - Medical batteries, imaging parts - Endoscope repair, biomedical parts - CT, MR, and functional imaging sales, parts, and service - Ultrasound system sales - Ultrasound system service - MRI coil repairs - Ultrasound probe repairs - Ultrasound system parts - X-ray sales and service, dental imaging - De-installation/Installation services - Resale of medical imaging devices - Imaging device rentals - Veterinary imaging equipment - Technical training, and applications training The saying ***jack-of-all trades, master of none*** might be applicable here. **Here are a few examples of the levels of granularity needed to master just supporting the ultrasound modality** - The front-end processor of today’s full-size ultrasound scanners may contain up to a dozen PCBs. Each PCB has various hardware versions, and each hardware version may allow for several different firmware versions. Add the system software, which may or may not be compatible with various revisions of hardware and firmware that you need. - The Philips X5-1 ultrasound probe has had over 12-different revisions. Why? What’s changed? Is newer better? - The acoustic lens and matching layers on the Philips X7-2t and X8-2t consists of 10 layers. Why are there so many? What function does each serve? - There’s not a standard cable length for an ultrasound probe and cable replacements are not plug and play. It’s why Innovatus fabricates over 100-different wiring harnesses. Each has specific characteristics to match the required specifications of the cable it is replacing. ## Benefits of Working with Specialists versus Generalists As convenient as a one-stop-shop could be, it makes the most sense to follow the lead of OEMs and rely upon individual specialty providers to deliver high-quality, high-performance results. Companies that specialize can offer the most sustainable solutions. **Consider the following:** - That which was repairable last week or last month, would be repairable moving forward … each time and every time a need arises. - Repair capabilities would not be based upon the parts which were harvested from last-week’s purchases, but upon a qualified supply chain of replacement parts. - Quality solutions would be based upon verified and validated processes performed by technicians specifically trained to perform those tasks. At Innovatus, rather than trying to be a one-stop shop, we focus on doing just a few things, and doing them very well … so well, that we’re trusted by OEMs and some of the largest health care and asset management organizations. It’s why we can offer the longest warranty periods in the industry: 12-months on ALL standard probes, 6-months on TEE probes, 3D probes and MRI coils. **Trust your medical imaging devices to specialists versus generalists.** **Categories:** Articles **Tags:** MRI Coils, Ultrasound Probes --- ### [Key Questions to Ask Each Supplier Before Your Next Repair](https://innovatusimaging.com/key-questions-to-ask-each-supplier-before-your-next-repair/) **Published:** June 25, 2026 **Author:** magnoliaadmin **Content:** When choosing one supplier over another, make sure you are comparing the facts and apples to apples. Here’s a short list of questions that must be part of your interview process in order to assure you make decisions you, your clinicians and patients can live with. [Download Resource](/wp-content/uploads/2026/06/Repair-Provider-Worksheet-MDExpo.pdf) **Categories:** Guides **Tags:** MRI Coils, Ultrasound Probes --- ### [Bringing a Medical Device To Life and How It Relates To A Sustainable Repair Model](https://innovatusimaging.com/bringing-a-medical-device-to-life-and-how-it-relates-to-a-sustainable-repair-model/) **Published:** June 25, 2026 **Author:** magnoliaadmin **Content:** Take a look at how the team at Innovatus Imaging’s Center for Excellence for Design and Manufacturing develops break-through technologies, new products, and methodologies for delivering repairs that last, perform and matter for your patients and ROI. **Categories:** Videos **Tags:** MRI Coils, Ultrasound Probes --- ### [Access is Key](https://innovatusimaging.com/access-is-key/) **Published:** June 25, 2026 **Author:** magnoliaadmin **Content:** It’s not about access to more equipment, additional repair services, or even increased budgets to gear up for another episode of the unknown. It’s about greater **access to the parts you need when you need them** to keep your current devices running at top performance. This might seem like a simple reality we already enjoy, but it’s really not. The inability to access parts for imaging devices is more pervasive than you may think. 2020, and much of 2021, have resulted in many changes in the landscape of the medical device repair industry. Acquisitions, mergers, and, unfortunately, closures were popular news items. Most recently, challenges in supply chain , price increases, and the right-to-repair have marked much of 2021. While many in healthcare may still feel stuck in 2020, like a never-ending streaming of the movie “Groundhog Day,” there is a way to pause some of the hecticness associated with maintaining uptime, workflow and end-user satisfaction. Simply put, it’s all about access. ## The Common Obstacle to Replacement Parts One of the most common delays experienced by repair providers can be waiting for the parts needed to complete a repair that will result in a device that meets the design intended by the OEM. Waiting for even a very small part, such as a housing component, can take days or weeks. For ultrasound probes and MRI coils, replacement parts are not available from device manufacturers. Ironically, the cost of such a part might be only a few dollars, but the cost of that device being out of operation can quickly add up to a few thousand dollars per day. ## Traditional Industry Access Traditionally, the repair industry has compensated for these delays by harvesting broken or scrapped products and using these in place of new, uncompromised parts. This model is not a sustainable solution. No repair provider can ensure repairability and quality if the parts they use don’t hold up as needed. In some cases, harvested parts don’t hold up for long and can lead to latent failures down the road. ## The Innovatus Solution ![](https://innovatusimaging.com/wp-content/uploads/2026/06/access-is-key-2.jpg) One of the founders of Innovatus Imaging, Dennis Wulf, identified this issue decades ago. He invested in in-house talent and a state-of-the-art machine shop at our 25,000-square-foot Center of Excellence for Ultrasound Probe Repair in Tulsa, Oklahoma. This investment has enabled our team to fabricate replacement parts as needed, keeping repair processes moving forward and, in most cases, getting devices back to imaging departments quickly. Operations at this facility include rapid prototyping, injection molding, and precision machining. Parts produced onsite are used for in-house repair processes and for new specialty devices manufactured at our FDA Registered Denver, Colorado facility. At the Innovatus Imaging Center of Excellence for MRI Coil Repair in Pittsburgh, Pennsylvania, we have similar capabilities through our mechanical design, rapid prototyping, parts fabrication, 3D printing and custom painting operations. These capabilities stem from our heritage as an MRI coil manufacturer. They enable us to quickly repair and restore the MRI coils we receive for repair – which often arrive in multiple pieces, sometimes in as many as 10 for a single coil. While we’re proud of the vision and legacy from the leaders of Innovatus Imaging regarding parts fabrication. We’re most proud of what it means for our clients. Having access to a virtually fully internalized supply chain for replacement parts means quicker repairs, sustainable quality, and the ability to keep imaging devices operating when patients need them most, which is nothing short of 24/7. All of the methodologies, processes, verifications, and validations are maintained within our ISO 13485:2016 certified Quality Management System. We believe it’s important for all support companies, including all of us in the repair and service industry, to constantly innovate new methods, processes, and outcomes. By providing greater access to the parts you need when you need them, we can keep our industry moving forward at a critical time for patients and providers alike. We can assure patient access to the diagnostic services they need to move forward. **Categories:** Videos **Tags:** MRI Coils, Ultrasound Probes --- ### [The High Cost of Low Price](https://innovatusimaging.com/the-high-cost-of-low-price/) **Published:** June 25, 2026 **Author:** magnoliaadmin **Content:** Remember that great deal you got on that shirt that wasn’t the same after washing it once? Well the same thing can happen with imaging device repairs. That repair you got for a **low price** and a **quick turn-around** could actually be costing you more than double what it would it have cost you to get it right the first time. Having been in this business for more than 30-years, we’ve seen a lot of different approaches to maintaining medical devices. What stands out the most, year after year, is the ***high price of low cost*** in the third-party service industry. Many times, providers choose to cut out steps in the repair process or use parts, materials, and components that have not been verified to deliver the form, fit, and function intended by the device manufacturer. To the layperson, or those unfamiliar with technical details, these might not seem necessary and all parts may appear equal; however, this has and never will be the case in an industry where precision and accuracy are so critical. Elements of successful repair processes and those proven to be effective over time follow. We’d welcome learning what you have discovered what works for you. ## Warranties: Warranties can substantially lower the total cost of ownership, but only if they last longer than the repairs and claims made against them. Most companies warrant repairs for only 90-days yet even a poor-quality repair can last longer than that. Given the cost of repairs by today’s providers, you should expect 6 to-12-month warranties. Anything less could be a vote of no confidence by the suppliers themselves in their own repairs. Additionally, you should not be paying to repair the same device twice or more in a short-term period, if at all. It’s not good inventory management and can substantially derail returns on investment and capital planning. **Innovatus Warranty Periods** - Standard Probes: 12-Months - 3D & TEE Probes: 6-Months - MRI Coils: 6-Months We take great pride in our 12-month warranty period on ***ALL*** standard probes and 6-months on all other products. Innovatus warranty rates rival those of some OEM’s. No other provider offers this level of value. We have spent decades fine tuning our processes, testing, and evaluation methodologies to assure that we are delivering fully restored ultrasound probes and MRI coils and are actually extending the life of each device and our clients’ overall equipment investment. ## Data-Driven Repair Services: It’s one thing to know how to fix a leaky faucet. It’s another to have an in-depth understanding backed by verifiable data over decades of research to understand precisely what caused the faucet to leak, and how you can recognize early warning signs that your faucet could start leaking. While this may be a simplistic example, it represents a critical fundamental for imaging device repair which is: Sustainable repair processes are built upon testing and research data that validates the procedures executed will result in the performance intended by the OEM and are sustainable for a reasonable amount of time. Repairs that are done to assure no water is still dripping from the faucet often warrant repeat repairs as the root of the issue was not identified and fixed initially. You get it. For more information on Data Driven Repairs, ***[check out our whitepaper](https://www.innovatusimaging.com/wp-content/uploads/2021/02/Data-Driven-Repair-Checklist.pdf)***. ## Parts: Many in the HTM industry realize that OEM’s do not provide schematics, bills-of-materials, or replacement parts for devices such as ultrasound probes and MRI coils. It should go without saying that: - All replacement parts are not equal, and - Not every provider qualifies their replacement parts For instance, for some it’s common practice to harvest broken products for valued components, assumed good. In other cases, some components are unable to be harvested and alternative solutions must be used (seams and seals, acoustic lens, strain reliefs, TEE probe bending rubbers, TEE probe insertion tubes). Yet doing so without controls in-place potentially sets the device up for increased risk, latent failures, subsequent repairs, and additional downtime. > ***Example:*** Replacing a damaged cable/wiring harness with a harvested cable from another device, is similar to purchasing used tires for your vehicle. Would not the preferred method be to replace a damaged cable with a NEW, QUALIFIED cable? A key question to ask any repair provider is, “How are your replacement parts are sourced?”. Another is, “Do you have a process in-place to qualify your replacement parts, and what is it?”. ## Moving Forward In short, as we move forward into a new era for healthcare, and imaging services, we need to think about long-term asset management of each investment we make. Doing so is a carefully concerted strategy. Without one, it’s easy and sometimes essential to make decisions on the fly, based upon availability, and when that happens, our ability to manage inventory and maintenance costs efficiently and to avoid the pitfalls of the high cost of low price is often compromised. As our worlds settle back down from a time of unpredictable chaos, it’s time to get back to proactive management vs. crisis management on a daily basis. A key fundamental of proactive management is putting in place a lifecycle plan for each device you support. Lifecycle plans are like a road map to reach optimum Lifetime Value, assuring a positive return on investment for the valuable investments your facilities make in imaging devices. How you repair and maintain your devices is a critical component of a Lifecycle plan. ## Summing It Up We might take a day or two longer than the quick fix solutions you can find. But when you get your restored devices back, you will get the performance you need and the sustainability for the repairs made that will keep your device out of the shop and your imaging departments up and running. **There are variables to price that you can’t ignore. It’s not just a number.** **Categories:** Articles **Tags:** MRI Coils, Ultrasound Probes --- ### [What's Inside Matters](https://innovatusimaging.com/whats-inside-matters/) **Published:** June 25, 2026 **Author:** magnoliaadmin **Content:** If we’ve learned anything over the years, that applies to the ***[Right to Repair](https://www.repair.org/stand-up)*** issue that we now face relative to a repair, is ***WHAT’S INSIDE MATTERS***. Back in 1991, Intel Corporation began placing “*intel inside*” stickers on PCs built with its processors so that consumers would know that their computer contained a genuine Intel microprocessor and not a knockoff, and possibly inferior, CPU. Skeptics claimed the general public did not care about the “ingredients” – only if the overall product appeared to perform. Lately we’ve had many conversations with our clients and partners which include multiple OEMs, Independent Service Organizations, Asset Managers, E-retailers, and Healthcare Providers about the recent activity with the FDA regarding Right to Repair and the ever-present clarifications on the definitions of repair, servicing, re-manufacturing, and restoring. It has become very clear that the medical device repair market is rotating and de-commoditizing. While price is always a concern, more and more we are discussing processes, materials, verification, validation, Quality Management Systems, and other aspects of proper repairs which can ***demonstrate*** that a repair event has returned a medical device to perform as the OEM intended and is safe and effective versus just functioning again. **Think about that last statement for a moment: What is the difference between functioning and performing as the *OEM intended?*** At Innovatus, we are constantly trying to find ways to communicate to healthcare providers, and those that serve them, ***what we do*** and ***how we do it*** because what goes into a holistic repair is so critical to patient care, sustainability, long term value, and safety. We do not just fix medical devices – we return ultrasound probes and MRI coils, which are sophisticated Class II medical devices, back to the OEM intended design and are ***proven*** to be safe and effective. Let’s use an ultrasound probe as an example, and something seemingly as simple as the lens. ![Degraded seal on an ultrasound probe lens](https://innovatusimaging.com/wp-content/uploads/2026/06/whats-inside-matters-2.jpg)Degraded seal on an ultrasound probe lens To the untrained eye, the lens is just a rubber membrane separating the acoustic array from the patient’s body, but there is much more to it than that. This component is called a ***lens*** for a reason: - It is partially responsible for focusing the acoustic beam from the acoustic stack within the probe - It protects acoustic matching layer(s), scan head electronics, and the array itself while also electrically isolating the probe from the patient. - The material itself must have exact dimensions regarding shape and thickness to perform as the OEM intended. If the shape is incorrect by a minute amount, you will lose focus in your image. If the thickness is incorrect, you will affect the amount of energy transmitted to the patient as well as the sensitivity of the probe (especially in Doppler). - The lens material and any seals must be of a material that is ISO 10993 compliant. 10993 certified materials are certified for their bio-compatibility and bio-stability. Looking at materials in general, besides functioning as the OEM intended, we must also look at biological and chemical compatibility. If a medical device contains materials which may contact patients, the manufacturers should be in compliance with ISO 10993 which is specific to bio-compatibility – in other words, the materials are tested to ensure biological safety. This may include (in the case of probes and coils but extends to other medical devices) lenses, plastics, housings and even adhesives. When performing repairs on these devices, ***a quality provider will*** ensure that their materials are also ISO 10993 compliant. **Chemical compatibility is an entirely different matter:** Have you ever looked at the User Manuals for the various OEMs and all the various chemicals that are approved for cleaning? Disapproved? Even some approved chemicals may only be used on certain portions of devices and there are hundreds of probes and coils and hundreds of chemicals in circulation today. In the case of ultrasound probes, devices are subjected to submersion, harsh chemicals, and in some cases, high heat and vaporized chemicals. If all the materials have not been tested, you will likely get discoloration, degradation and in some cases, the materials will distort or disintegrate. All materials used in repair should be tested to ensure compatibility with OEM recommended cleaners and disinfectants. ![Probe housing damaged from exposure to an unapproved chemical disinfectant](https://innovatusimaging.com/wp-content/uploads/2026/06/whats-inside-matters-3.jpg)Probe housing damaged from exposure to an unapproved chemical disinfectant The cable harness in an ultrasound probe or MRI coil is another seemingly simple assembly – just a bunch of wires which transmit and receive, right? Not even close. Different makes and models of probes and coils have specific lengths, diameters, electrical characteristics including impedance, capacitance, reactive capacitance, inductance, stranded or solid center conductor, shielded or unshielded, and even cable sheath colors. These harnesses must be engineered to perform as the OEM intended or you may compromise the performance of the device. ![Various types of wire types within an MRI system cable](https://innovatusimaging.com/wp-content/uploads/2026/06/whats-inside-matters-4.jpg)Various types of wire types within an MRI system cable ![Micro-coaxial wires within an ultrasound probe](https://innovatusimaging.com/wp-content/uploads/2026/06/whats-inside-matters-5.jpg)Micro-coaxial wires within an ultrasound probe![Fabrication of a system cable for an MRI coil](https://innovatusimaging.com/wp-content/uploads/2026/06/whats-inside-matters-6.jpg) Fabrication of a system cable for an MRI coilThese are just a couple of items as examples in proper MRI coil and ultrasound probe repairs – this list is much longer. When you think about sending out your next repair, check with your repair provider about what may be “inside” to ensure you and your patients get what you should expect and deserve from your repair provider. **Categories:** Articles **Tags:** MRI Coils, Ultrasound Probes --- ### [Elements of Speed](https://innovatusimaging.com/elements-of-speed/) **Published:** June 25, 2026 **Author:** magnoliaadmin **Content:** No matter what’s going on in the world around us, turn-around time will always be a critical issue for maintaining uptime, client satisfaction, and patient care for healthcare facilities of all sizes. But getting your ultrasound probes back in operation quickly is not always a good thing. Following is a brief checklist of The Elements of Speed you should look for to assure your quick repair is safe, effective, and sustainable. Speedy repairs, not backed by proven methodologies and qualified providers, can actually create serious liabilities in addition to downtime that disrupts patient care and bottom lines. Fast turn-around times and low cost solutions only matter if your devices perform safely, accurately, and sustainably. Regardless of where you are in your imaging services career, it’s important to know what constitutes a repair you can rely on for first-time accuracy and long-term use. [Download Resource](/wp-content/uploads/2026/06/ElementsOfSpeed.pdf) **Categories:** Guides **Tags:** MRI Coils, Ultrasound Probes --- ### [Testing Methods](https://innovatusimaging.com/testing-methods/) **Published:** June 22, 2026 **Author:** magnoliaadmin **Content:** Performing high-quality probe and MRI coil repairs is just one step toward sustainability and longevity for the mission critical imaging devices you and your team manage and operate daily. Testing that goes along with each repair is just as critical, especially when you are dealing with the intricacies of minute wires and systems inherent in both ultrasound probes and MRI coils. Here’s just a few of testing processes you should look for in the repair processes or you order for all your ultrasound probe repair and MRI coil repair needs. 1. **Holistic Testing**: One repair often leads to another. Quite often, working parts of as device can be disrupted during a repair that can cause new issues. If testing is not done as part of the repair protocol, you won’t know about a new issue until its too late and you have to send your repaired probe right back. Testing all parts of a probe before returning adds little time to the process but can add a lot uptime back to your operations. 2. **Chemical Testing:** Cleaning solutions are not equal and some can actually cause new damage and accelerate deterioration of rubber seals and other soft parts of a probe. It is essential that your probe repair provider test cleaning solutions, including those recommended by OEM’s, to assure that no damage is likely to occur during cleaning during the repair. Getting a list of chemical solutions that tested out to be safe is critical as well so you team can maintain your probe repairs and extend the life of each device accordingly. 3. **Modular Testing:** It’s a given that it is important to test the given repair to assure it was performed accurately. What’s not always a given, or completed, is modular testing. Modular testing on a probe or MRI coil involves breaking down each section of the device and testing each component separately to assure all is working as planned, and to identify any areas at risk of imminent failure. Taking the time to do this assures a sustainable repair and can give you more years of each device. Engineers at Innovatus Imaging’s Centers of Excellence for Ultrasound Probe Repair and MRI Coil Repair perform these and other tests to assure that all repairs meet the highest quality standards, including those set forth in our ISO 13845:2016 certification, and those established by our own proprietary probe and coil repair processes that set us apart as Centers of Excellence for sustainability, optimum performance, and ROI. **Categories:** Articles **Tags:** MRI Coils, Ultrasound Probes --- ### [Practical Applications of ISO 13485 and What It Means for HTM Professionals](https://innovatusimaging.com/practical-applications-of-iso-13485-and-what-it-means-for-htm-professionals/) **Published:** June 25, 2019 **Author:** magnoliaadmin **Content:** Due to rapid advancements in health care technology, Webinar Wednesday will only provide CE certificates for recorded webinars that occurred within 12 months of the original post date. This 60-minute webinar features Dennis Wulf, Founder of Innovatus Imaging. Join Dennis as he presents a working understanding of what this quality certification means, why it matters for healthcare facilities and what to expect from repair providers that are ISO 13485 certified and those that are not. Dennis has more than 35 years of experience working with medical devices specializing in ultrasound. He’s led successful development of ultrasound imaging of metals and composites using medical ultrasound hardware with propriety software and unique probe designs. **Categories:** Videos **Tags:** MRI Coils, Ultrasound Probes --- ### [Probe Repair Quality – The Science and Art](https://innovatusimaging.com/probe-repair-quality-the-science-and-art/) **Published:** June 22, 2026 **Author:** magnoliaadmin **Content:** When browsing an art museum, it’s easy to note that not all artists are the same. Yet in the imaging device world, it’s not always so easy to see the difference until ***after*** you get a faulty probe repair that puts your device out of operation yet again. Truthfully, probe repair quality can be as diverse as Rembrandt and Picasso. Receiving a repair to an ultrasound probe that is sustainable and actually extends the longevity of the device requires knowing what questions to ask, and the processes to insist upon from repair providers. Probe repair that truly restores devices to their originally intended standards and performance level is not just a science, its an art that varies according to the vision and passion of the engineers and technicians performing the repair. Here are just a few ***musts*** for probe repair as outlined by our Vice President of Ultrasound at our Ultrasound Center of Excellence, Matt Tomory based upon Innovatus Imaging’s 40 years of probe repair experience. **1.** **Benchmarking:** Because OEM specifications are not known to anyone but themselves, leading repair technicians and engineers invest in researching and testing functions, parts, and outputs of new probes to fully characterize each model. Innovatus Imaging calls this Gold Standard Testing. Findings are used to identify the best processes for returning each individual probe model back to the performance level it was originally intended to achieve, and assure that the device is safe and effective for every patient, every day. Repair providers ***cannot*** tell you if they meet OEM standards for repair outputs, they ***can*** tell you about the steps taken to fully understand the comprehensive characteristics and specifications of each probe model that they service. **2.** **Chemical Testing and Biocompatibility:** It’s easy and quite common for service providers to just test the integrity of the given repair. Yet this can often lead to more frequent repairs as other parts, not inspected during a repair process, may fail prematurely, which means more down time and repair costs. Look for partners that have a dedicated process for testing all aspects of a probe, far beyond just the items or components repaired, to identify other areas that could lead to secondary failures, putting your probe back out of commission. One-way engineers and technicians, at Innovatus Imaging’s Center of Excellence for Ultrasound, do this is by conducting proprietary chemical tests using numerous manufacturer-recommended as well as unapproved cleaners and disinfectants. Through testing, they are able to identify against potential discoloring and accelerated deterioration, which can lead to damage, probe leakage and image quality degradation. This extra step often extends the life of probes, which if even for just one year, can make any budget go further. Ask your repair provider how they assess chemical compatibility. ISO 10993 describes a standard for assessing the bio-compatibility, safety and risk of materials which come in contact with patients. Innovatus Imaging ensures materials are ISO 10993 compliant.. **3.** **Harvesting vs. Building:** Many providers of probe repairs harvest cables and other parts to use in repairs. Often times, these harvested cables have been repaired, shortened or spliced together multiple times which can result in a short-term fix vs. a long-term solution. It’s important to ask repair providers where their replacement parts come from. You should also ask how replacement parts are qualified to assure that they will function properly and enable your probe to perform as originally intended. For example, at Innovatus Imaging, cables are mechanically tested to determine how many times they can bend before compromising performance quality. Finding out how your supplier qualifies and selects parts is key to knowing if you are getting a quick-fix or a sustainable repair. **4.** **Holistic Testing:** As tempting as it is to go with the “quick fix” promise, it can sometimes mean prolonged down time. “Quick” often means the repair only addresses the immediate need and no holistic testing is done to ensure that no other parts of the device have been disrupted during the repair process, or additional issues present. Allowing extra time to assess the whole probe often results in longer lasting repairs and a much lower cost of ownership over the probe’s lifetime. Before choosing a repair partner,be sure to ask about holistic testing applied to each probe serviced. **5.** **Manufacturing:** Providers that perform repairs and manufacture specialty probes have a strong foundation of research, technological innovations and proprietary processes which are often applied to repairs. Being able to apply a manufacturing mindset to probe repair often means more longevity for the repair and a longer lifetime for the probe. Leading, cutting-edge manufacturing processes built upon current research programs often result in new levels of efficiencies while establishing new benchmarks for best practices. Innovatus’ Center of Excellence for Engineering, Design, Testing, Regulatory Compliance and Manufacturing in Denver CO is an FDA registered manufacturing site which invests millions of dollars annually in research to identify new methods greater efficiencies and outcomes for imaging experts and patients, all of which are applied to repair processes for ultrasound probes and MRI coils. **Categories:** Articles **Tags:** Ultrasound Probes --- ### [MRI Coil Repair Can Get Really Twisted](https://innovatusimaging.com/mri-coil-repair-can-get-really-twisted/) **Published:** June 22, 2026 **Author:** magnoliaadmin **Content:** MRI coil repairs can get really twisted unless you know what to look for. With just a little knowledge about the process, you can ask all the right questions to assure you are getting a sustainable MRI coil repair you can count on. ![man repairing an mri coil](https://innovatusimaging.com/wp-content/uploads/2026/06/mri-coil-repair.jpg) 1. **Cable harnesses:** Question: Are raw cables replaced or are they spliced? Replacing costs more,however the longevity of the repair and life extension of the coil more than compensate for the extra money and help to lower overall cost of ownership.Spliced cables can fail more often as they can separate over time, meaning more frequent repairs, more downtime, and potentially more performance issues. Sustainable processes replace all raw cable harnesses vs.splicing which results in higher first time fix rates. 2. **Testing methods:** Question: What testing methods are used? And are they capable of finding potential hidden electrical issues? Simplistic testing often fails to find additional issues affecting coil performance. Look for modular testing methods which breakdown the system and test each section to the component level assuring the whole system is functioning optimally. 3. **Mechanical Parts:** Question: What is the source of mechanical parts used in the repair? Are they sourced from soft molding and machining or 3D printing? While 3D printing can increase speed and accessibility, this method does not always hold up as effectively as molding and machining. Its critical to know how parts are sourced for your repairs as they can affect the longevity, value of ownership and future downtime. 4. **Inspection processes:** Question: Does the supplier tear apart the cable or use a less or non-invasive method to inspect the quality and condition of each coil? You should insist on procedures such as those used at the Innovatus MRI Center of Excellence that use an x-ray device to view cabling structures and avoid unnecessary disassembly which can increase the risk of other failures,and extend the time for triage and repair. 5. **Qualifications**: Question: What experience, research and processes are behind the repair? This is perhaps the biggest difference in suppliers. Do the technicians have decades of experience vs. basic skills, and what testing processes, protocols and simulators are used for quality assurance regarding the repair? With more than 20 years of manufacturing experience and research to identify best-in-class methodology and testing, Innovatus applies some of the most proven processes available. **Categories:** Articles **Tags:** MRI Coils --- ### [MRI Coil Repair that Meets Clinical Expectations and Drives ROI](https://innovatusimaging.com/mri-coil-repair-that-meets-clinical-expectations-and-drives-roi/) **Published:** June 22, 2026 **Author:** magnoliaadmin **Content:** **A checklist of standards to expect and demand for sustainable MRI Coil Repair** Following are some questions to ask and things to consider about MRI coil repair processes and options to help assure you make wise, informed decisions you, your team, and your patients can live with. **1. Cable harnesses:** Are raw cables replaced in a coil or are they spliced? Replacing costs more, however the longevity of the repair and extension of the life of the coil more than compensate for the extra money, enabling hospitals to lower their overall cost of ownership. Spliced cables can fail more often as they can separate over time which means more frequent repairs, more down time, and potentially more compromises with performance. Innovatus replaces all raw cable harnesses in lieu of splicing which results in having one of the highest first-time fix rates in the industry. **2. Testing methods:** What kinds of methods are used? And are these methods capable of picking up potential hidden electrical issues? Simplistic testing often fails to pick up additional issues affecting the coils performance. Innovatus uses modular testing methods which break down the system and tests each section to the component level assuring the whole system is functioning optimally. **3. Source of mechanical parts:** Are the mechanical parts used in your repair sourced from soft molding and machining or 3D printing? While 3D printing can increase speed and accessibility, this method of production does not always hold up over time as effectively as molding and machining. Its critical to know how these parts are sourced for your repairs as they can affect the longevity of the repair, and ultimately the cost of ownership and downtime associated with short-term vs. long-term repairs. **4. Inspection processes:** Does the supplier tear apart the cable or use a less or non-invasive process to inspect the quality and condition of each coil? Procedures at the Innovatus MRI Center of Excellence include the use of an x-ray device to view cabling structures and avoid unnecessary disassembly which can increase the risk of other failures and extend the time for triage and repair. **5. Foundation of repair processes:** What is the experience, research and processes behind the repair? This is perhaps the most critical differentiator in suppliers. Are the technicians backed by decades of experience or basic training backgrounds, and what type of proven testing processes, protocols and simulators are used for quality assurance for the repair and entire unit vs just the element under review or repair? With more than 20 years of manufacturing processes which include research for best-in-class methodology and testing, Innovatus applies some of the most proven processes available today. **Categories:** Articles **Tags:** MRI Coils --- ### [4 Keys to Sustainable Probe Repairs that Maintain Uptime and Budgets](https://innovatusimaging.com/4-keys-to-sustainable-probe-repairs-that-maintain-uptime-and-budgets/) **Published:** June 22, 2026 **Author:** magnoliaadmin **Content:** **There is a huge difference between getting an ultrasound probe working again and getting it back to OEM form, fit and function.** Probe repairs you can depend on to perform and last for years are those that adhere to the following four steps. While these may seem obvious for quality outcomes, these steps are not standard across repair providers. When choosing partners for probe repair, it is important to ask how they execute each of these protocols. Not only are these four steps important for performance, they are critical to helping you save money by avoiding frequent and costly repairs. ## Four Steps to Sustainability and ROI: - **Benchmarking:** Each component on each probe model has been carefully selected by OEM engineers and all probes of like model should perform within specific ranges. Innovatus Imaging invests in researching and testing functions, components and outputs of new probes to characterize each model. Findings are used to identify the best processes for returning a probe back to the performance level it was originally intended to achieve, and ensure the device is safe and effective. We call this Gold Standard Testing. - **Holistic Approach:** As tempting as it is to go with the “quick fix” promise, you may be trading a small amount of time for a bigger headache down the road, as short-cuts may be only addressing the failure at hand or may render the probe unrepairable on its next service event. Short-cuts and quick fixes can often lead to latent, secondary failures as parts not inspected during the initial repair may fail. Our approach, examining performance as a whole and addressing all points of interest, helps to ensure a lower cost of ownership over the probe’s lifetime. - **Quality Replacement Parts:** When harvested vs. new or specialty-built parts are used in a repair, you may end up with a short-term fix vs. a long-term solution. Many harvested parts, such as cables, may have been repaired multiple times or spliced making them unstable. Our approach involves utilizing new parts to insure longevity similar to the OEM. Any harvested parts undergo a rigorous qualification process to insure consistent performance and longevity prior to placement into finished goods inventory. - **Chemical Testing and Biocompatibility:** OEM’s spend considerable time and money ensuring their materials can withstand exposure to harsh chemicals and environments with minimal deterioration and no irritation effects to the patient. You should expect the same from materials and chemicals used during a repair. The materials used in our repairs have undergone similar testing used by the OEM and have been certified ISO-10993 compliant. At times like now, the pressure is especially high to save money and deal with the outcomes later. Yet choosing providers strictly on who offers the lowest price can often cost a lot more in the long term. Like any decision involving choices for long-term impact, create your own checklist of criteria which partners should meet. One of these is the length of time that repairs last. **Our warranty period on ALL standard probe repairs is 12-months** **and 6-months on all specialty probes** If you are finding that your probes end up back in the repair shop sooner than expected, maybe it’s time to evaluate the relationship with your current repair provider and start looking at other partners with a track record for sustainable high-performance. Consider reaching out to other facilities to see who they use and how long their repairs last so you can make informed decisions that will actually extend the life of your devices. Innovatus Imaging has a track record for sustainability backed by a vast inventory of loaners covering hundreds of makes and models. Our experience covers more than 30 years of proven practices for repairing more than 195,000 probes. **Categories:** Articles **Tags:** Ultrasound Probes --- ### [4-TIPS FOR EXTENDING THE LIFECYCLE OF MRI COILS](https://innovatusimaging.com/4-tips-for-extending-the-lifecycle-of-mri-coils/) **Published:** June 23, 2026 **Author:** magnoliaadmin **Content:** The search for reliable methodologies, partners and practices for extending the life of medical devices is a constant and endless pursuit. One of the best solutions is just down the hall…The people that manage your imaging department and those that actually use the equipment. Here are 4 tips for extending the lifecycle of MRI coils to help you help your teammates, from technologists to clinicians, lower your repair frequency, costs and maintain uptime: ## ![mri](https://innovatusimaging.com/wp-content/uploads/2026/06/4-tips-for-extending-the-lifecycle-1.jpg) ## Partnering with end users The majority of coils sent in to Innovatus Imaging for repair possess some-level of mechanical damage, which often has resulted in single or multi-point electronic failures. One of the most effective ways to increase longevity is ensure that best-practices and OEM guidelines are being followed. Ben Franklin said it best, “An ounce of prevention is better than a pound of cure”. We recommend that service engineers perform, what’s called, a “Care & Handling Assessment”. Start with partnering with the department/site manager and explain the purposes and goals…reducing failures and costs and increasing uptime. Assess when and how often the coils are visually inspected by the technologists, how they are stored, transported and cleaned. Even go as far as to observe how the coil’s cables are routed during set-up and how the patient is positioned AND re-positioned. This can be easily performed without anyone’s notice during routine visits to the department. Follow-up with manager by requesting 15-30 minutes during a routine department meeting to review findings. Spend time discussing best practices and both provide, as well as solicit, ideas for improvement to reduce damage. ## Addressing wear/tear and electronic failures Even if best practices are employed, wear and tear, random electronic failures and unavoidable accidents will occur over time. The key to longevity, in these instances, is to select a repair provider who addresses coil failures holistically. For sustainable repairs, the entire coil (both mechanically and electronically) should be assessed versus a quick-fix of a single point of failure. Over time, all cables will breakdown and become intermittent. Be sure that your provider REPLACES worn and damaged cables, versus splicing or repairing them. It will result in like-new performance and offer the longevity of a new coil. Consider the slogan, “pay me now or pay me later”. Better to address all of the failures at one time versus sending a product in for repair time and time again. ![mri](https://innovatusimaging.com/wp-content/uploads/2026/06/4-tips-for-extending-the-lifecycle-2.jpg) ## Disassembly or in-house repairs Although imaging service engineers are well-qualified and the HTM community is based on the self-service model, DO NOT attempt to repair an MRI coil without the use of proper test equipment and proper repair and testing procedures. Improper repairs and/or repair attempts have the potential to induce patient damage, including burns. Even if your confidence and experience levels are high, DO NOT attempt to repair an MRI coil without proper ESD (electrostatic discharge) protection. Opening the housing, often-times, breaks the electromagnetic shielding and may permit the risk of ESD to the internal components and unseen damage and failures may occur. Employees and patients can be put at risk even if repairs are attempted in approved ESD areas. ## Vendor Qualification It can’t be stressed enough that partnering with a qualified repair provider is another key to longevity and sustainable performance. Perform a thorough analysis or vendor qualification of potential MRI coil repair providers as the 3rd-party repair industry is currently unregulated and there is no standard of quality amongst providers. Assess if the provider is ISO 13485:2016 certified SPECIFICALLY for MRI coil repair. Insist on a copy of the provider’s current certificate and ensure that the scope of service includes “MRI coil repair” and not just “MRI service”. Assess the experience of the provider…their history, capabilities, approach to repair (holistic or quick-fix), loaner availability, testing processes, warranty periods and warranty rates. Cost should be one of the lower-ranked qualifiers. Consider Gabriel Bell’s 15th century quote, “You get what you pay for”. **Categories:** Articles **Tags:** MRI Coils --- ### [5-steps for increased probe lifecycle](https://innovatusimaging.com/5-steps-for-increased-probe-lifecycle/) **Published:** June 23, 2026 **Author:** magnoliaadmin **Content:** It’s a given that your service team needs ongoing, specialized in-depth training on maintaining and troubleshooting the devices in your imaging departments. However, sometimes the soft training, training on strategies and processes for lowering your costs, optimizing performance and increasing device lifecycle can be missed. Below are 5-steps for increased probe lifecycle using our visual inspection guide and partnering with your sonographers for prevention and early detection. One very effective strategy for reducing costs associated with supporting ultrasound is partnering with your sonographers with respect to visual inspections. To help engage your customers, we’ve created a Visual Inspection Guide that can be posted in any exam room. It helps keep the importance of inspections top-of-mind, shows real examples of common issues and highlights the potential results of the little things that can lead to big problems. [Download Resource](/wp-content/uploads/2026/06/Standard-Inspection-Guide.pdf) **Following are 5-steps for increased probe lifecycle** 1. BEGIN with the department manager to gain acceptance and understanding 2. REQUEST 15 minutes of their department meeting 3. EXPLAIN the key role that end-users play in helping to reduce costs through prevention and early detection 4. SHOW examples using the visual inspection guide 5. POST in each exam room and cleaning area to raise awareness Tip: Each week (same time, same day), a different sonographer would visually inspect every probe in the department reporting any concerns to Clinical Engineering. Ben Franklin said, “An ounce of prevention is worth a pound of cure” (or time and money in this business) and it’s still true today. **Categories:** Guides **Tags:** Ultrasound Probes --- ### [Auto Cool Imminent](https://innovatusimaging.com/auto-cool-imminent/) **Published:** June 23, 2026 **Author:** magnoliaadmin **Content:** Error messages such as Auto Cool Imminent, Over Temperature Warning, and Near Thermal Limit can occur with no cause of the probe. It can be trying for both end-users as well as service engineers when a product, sent-in for repair of a specific issue, is found to have no problems whatsoever. Repair providers face increasing pressure to resolve problems accurately and quickly yet doing so without valid data for best practices has the potential to have serious consequences. Those that engage in multiple types of and levels of testing are better prepared to solve problems right the first time and achieve optimum outcomes. Over the years, the Innovatus team has repaired over 25,000 TEE probes and has evaluated over double that amount. Our engineers have spent thousands of man-hours researching the various models of TEE probes and collecting data to develop profiles and characteristics for the various models we support. One scenario where we cannot always duplicate the end-user’s issue involves messages received during a TEE study, such as “*AUTO COOL IMMINENT*“, “*OVER TEMPERATURE WARNING*” or “*NEAR THERMAL LIMIT*“. Messages like these are a result of the distal tip of the TEE probe becoming excessively warm and posing a risk of esophageal burn to the patient. **THEORY**: The continued high-frequency pulsing of the acoustic array within a TEE probe causes its internal temperature to rise. The rise in tip temperature can be transferred to the patient causing thermal damage or even burning of the esophagus. TEE transducers contain a temperature sensor, called a thermistor, within the tip to sense the temperature (of the tip, not the patient) and disable the ultrasound system if the tip temperature becomes excessively high. During a TEE study, this temperature is displayed on the scanner for end-users to monitor. What many end-users, as well as veteran service engineers, may not realize is that it’s possible for a factory-new TEE probe to experience an over-temperature issue. ![ultrasound](https://innovatusimaging.com/wp-content/uploads/2026/06/auto-cool-imminent.jpg) **APPLICATION**: When the TEE transducer is first connected to the scanner and is initially inserted into the patient (while the scanner is frozen and before active imaging has started), the temperature reported will be very close to the patient’s actual core temperature. Once the scanner has been unfrozen (and is actively imaging), the tip temperature can rise 1 – 2 °C above the patient’s core temperature. Once color Doppler or 3D mode is enabled, the tip temperature can rise an additional 1 – 2 °C. The use of harmonic imaging, which is extremely common, can also have an effect on the tip temperature. Depending upon the physiological conditions of the patient, the length of time that the probe is actively scanning and the particular scanning mode in-use, a TEE tip temperature of 41 – 43 °C could be possible. Our engineers have been able to induce an over-temperature condition on factory-new TEE probes. **SOLUTIONS:** OEM’s specifically address thermal heating in their user manuals, and it’s suggested that end-users and service engineers consult OEM manuals for the most up-to-date information for their particular scanner. In general, OEM’s recommend the following when over-temperature messages are encountered. - Reducing the acoustic output of the transducer: This is a very seldomly used secondary control that is often hidden on a sub-menu on most scanner user interfaces. According to our data, this has the greatest effect on reducing thermal heating. - Limiting the time spent in color Doppler and/or 3D mode: Although color imaging is one of the primary modes used during TEE studies, limiting its use (and ultimately its power) can greatly affect tip temperature. Also, 3D volumetric imaging utilizes thousands of acoustic elements within the array versus the amount (traditionally <100) used during traditional 2D imaging. - Freezing the scanner, when ***active*** imaging in not required: Freezing the scanner, if only occasionally for a minute or two, allows the tip to cool. - Disabling harmonic imaging: Although highly popular, disabling harmonic imaging can help to reduce TEE tip temperature according to one OEM. One scenario which can intensify over-temperature errors is performing a TEE study on a patient with an elevated body temperature. Remember that the patient’s core temperature is the baseline. A patient with a core temperature of 38° versus 37°, only allows for 3° of variance before an over-temperature message is displayed. End-users, performing TEE studies on patients with elevated core temperatures, may need to slightly adjust their scanner settings or modify their practices. Innovatus Imaging has the expertise, the tools, and proprietary testing capabilities to thoroughly assess TEE probe performance. Our data shows that of all the probes being reported as having an issue with temperature sensing, over-temperature errors or overheating, less than 1% actually presented with a problem. In the event that you have a probe reported to have temperature issues, we can help. We have a team to walk you (or your customer) through the steps listed above as well as welcome the opportunity to assess your probe’s performance. Taking time to explain the theory behind, the potential applications and possible solutions to end-users can really go a long way in building a strong rapport with the professionals you support. **Categories:** Articles **Tags:** Ultrasound Probes --- ### [Technology Matters](https://innovatusimaging.com/technology-matters/) **Published:** June 23, 2026 **Author:** magnoliaadmin **Content:** Ultrasound transducer longevity, performance and ROI come down to one critical difference: Technology Matters Companies, or departments, with a growth mindset vs. a fixed mindset focused on the status quo are the ones that not only survive challenging times, they come out ahead and often stay there indefinitely. For healthcare providers and clinical engineering departments, the difference between growth and stagnation often comes down to **The Technology Behind Your Devices.** We invite you to view the following video to see for yourself how the right technology delivers sustainable repairs that lower the cost of ownership and enable departments to grow through highly efficient operations and inventory management. At Innovatus, we have invested and developed the advanced technology for optimal performance, and safe and effective repairs that align with the OEM intended design and are excited to take you on a brief Technology Journey. As you discover what happens at our Centers of Excellence for Design, Manufacturing and Engineering, and Ultrasound Repair, you will see for yourself how our partners and clients are optimizing operational efficiencies and setting up for long-term growth. Our proprietary technology from our Centers of Excellence allows Clinical Engineering and imaging departments such as yours to improve efficiencies and maintain the kind of timely and quality patient care needed to manage current workloads and prepare for profitable futures. **Categories:** Videos **Tags:** Ultrasound Probes --- ### [Under Pressure](https://innovatusimaging.com/under-pressure/) **Published:** June 24, 2026 **Author:** magnoliaadmin **Content:** Here’s how the right service partner and repair processes can relieve today’s pressure and take your efforts to a higher-level tomorrow. When you feel like pressure is pushing down on you from old challenges you’re used to and new pressures no one ever asks for, there are ways to let relief and rise above. See below a list of processes and deliverables fine-tuned over decades by Innovatus Imaging that not only relieve pressure but keep internal clients happy and patients served on-demand. [Download Resource](/wp-content/uploads/2026/06/UnderPressure.pdf) **Categories:** White Papers **Tags:** MRI Coils, Ultrasound Probes --- ### [Data Driven Repair and Your Bottom Line](https://innovatusimaging.com/data-driven-repair-and-your-bottom-line/) **Published:** June 24, 2026 **Author:** magnoliaadmin **Content:** The pressure is on to get the lowest price and build back the bottom lines lost in 2020. However, there is often a high price to a low cost repair. See how data driven repair can affect your bottom line. In some cases, low price comes with a high number of subsequent repairs that in short order add up to be way more expensive than a higher quality repair, or even a new device. In fact, a client just told us about a ***$23,000*** price tag for multiple repairs to restore the quality from a single bad repair. All repairs at Innovatus Imaging are backed by years of testing data to assure we not only maintain a high first-time fix rate, but deliver to you a reliable repair that is sustainable and lowers your total cost of ownership. You can read about our **Data Driven Repair** processes here, or call us to discuss how data driven repair can add to your ROI. [Download Resource](/wp-content/uploads/2026/06/Data-Driven-Repair-Checklist.pdf) **Categories:** White Papers **Tags:** MRI Coils, Ultrasound Probes --- ### [Addressing MRI coil failures using 3 sure-fire strategies](https://innovatusimaging.com/addressing-mri-coil-failures-using-3-sure-fire-strategies/) **Published:** June 23, 2026 **Author:** magnoliaadmin **Content:** Addressing MRI Coil Failures using three sure-fire strategies. Do you know what’s NOT covered under warranty and contract on your MRI? More importantly, do you know how you’ll address it? Warranties and service contracts provide us with a sense of security that sometimes can be misleading. It’s easy to think that because we have a warranty or contract in place, our MRI’s are covered no matter what happens, and we’ll be back up and running in short order. However, what many of us might not know is that warranties and contracts are very different from insurance. You’re only protected under certain circumstances and you’re not covered under others. Like with your car, warranties cover manufacturing defects or failures, not user error or slip ups. Scenarios involving user error or human slip ups occur every day in healthcare facilities. For instance, while prepping for an MRI, a technologist drops a large body coil. While performing a scan, the patient loses bladder control. The magnet is quenched because a ferrous object is pulled into the field. While lowering the patient table, an MRI coil’s cable becomes trapped and is partially severed. Whether a new MRI, covered under warranty, or an older model, covered under OEM contract, addressing the failures described above are, most times, the responsibility of the facility. ## Preventable Failures It’s not new. Failures considered preventable, avoidable or attributed to trauma and/or mis-use are often not covered by an OEM service contract. In the chance that a single, preventable, event IS covered, it most likely won’t be a second time. Understanding how and why out-of-pocket expenses occur and developing contingency plans for when preventable failures occur can have a huge impact on service budgets. For example, MRI coils. With a core team that once manufactured MRI coils, and a major repair provider for all makes and models for more than 25 years, Innovatus Imaging has amassed a large amount of failure analysis data. Data shows that most MRI coil failures are a direct result of or related to mechanical damage or trauma. Over 35% of all coils present with mechanical damage due to trauma and an additional 18% are RELATED to trauma and/or improper use. Typically, when a coil fails, the OEM sends a replacement next day. It may take days or weeks before an invoice is received highlighting preventable damage and the out-of-pocket expense. You may be surprised to learn that some OEM’s install shock sensors within their coils to determine if the coil has been dropped or exposed to an unusual amount of force. So, even though there are no outward signs or trauma or mechanical damage, coverage may be denied. The tough reality we have to face with most contracts we buy is that 50% of your coil failures may not be covered. Having to absorb an out-of-pocket expense of $35,000 – $100,000+ for a single coil failure can ruin any budget. At one point or another, we’ve all been asked, “Did you read the fine print?”. Analyze your options when considering a service contract on your MRI. ## 3-Strategies 1. Insure that, if you have a service contract, that ANY and ALL failures are covered in the final cost. Costs will be high, but this option can ensure maximum uptime and continued workflow while eliminating out-of-pocket expenses. 2. If a standard OEM service contract is in-place, use an ISO 13485:2016 certified repair provider, such as Innovatus Imaging, to address any coil that shows evidence of preventable or avoidable damage. And, if there is ANY mechanical damage, do not assume that a replacement coil, through the OEM, will be covered. Address the failure via repair or non-OEM replacement using a qualified provider. 3. If magnets are not supported in-house, service contracts are a must to insure uptime and continued workflow. Knowing that over 50% of coil failures may not be covered provides some powerful information. Consider removing MRI coils from the service contract altogether. It is possible and there is a huge cost savings to be realized. Coil repairs start as low as $500 and some repair providers offer loaners and/or expedited repairs. ## The Bottom Line The bottom line for any facility, large or small is simple. When selecting a repair provider, be sure that repairs are performed with longevity in-mind. Ask about their length of time in the industry and quantity of repairs performed. Both matter. For example, the team at Innovatus Imaging is applying experience from over 30 years and 50,000 plus repairs to define best-in-class coil repair processes and even help predict potential future failures. Ultimately, providers should demonstrate a dedication to quality by having ISO 13485:2016 certifications specific to the medical device(s) they support. **Categories:** Articles **Tags:** MRI Coils --- ### [What’s That Noise: Part 2](https://innovatusimaging.com/whats-that-noise-part-2/) **Published:** June 24, 2026 **Author:** magnoliaadmin **Content:** #### Root/Cause analysis of noise artifacts in diagnostic ultrasound images [***Our last post , What’s That Noise: Part 1***](https://innovatusimaging.com/whats-that-noise-part-1/), discussed the issue of EMI, RFI, environmental noise, whatever your preferred terminology and how it can negatively affect image quality in 2D and color Doppler ultrasound studies. Since 2000, Innovatus Imaging has successfully repaired over ***195,000*** ultrasound probes. As part of our data-driven repair processes, we track and trend data such as reported problem, modes of failure, root cause, corrective action and where the failures occurred in the product lifecycle. A percentage of probes, every month, are reported as experiencing noise artifact. With a high degree of confidence, we can say that ***less than 10%*** of those probes have failures affecting noise sensitivity. Of the fractionally small segment of reported issues which were probe-related, failures to the ***shielding*** were the primary root cause. Examples are: 1. Assemblies designed to secure braided shielding have loosened over-time. 2. Set screws, securing shielding within the handle of a TEE probe, have loosened. 3. Accidental cable pulls have broken braided shielding from an internal ground plane within the connector electronics or scanhead electronics. 4. Cable roll-over damage has compromised the integrity of the braided shielding within the wiring harness. 5. Trauma to the scan head has broken solder joints of copper shielding surrounding the scanhead electronics and acoustic array. That leaves greater than 90% of the reported noise artifact issues being related to other factors. Following are some scenarios that my colleagues and I have experienced in our 20-some years in the ultrasound industry. ![Cable Roll-Over Damage](https://innovatusimaging.com/wp-content/uploads/2026/06/whats-that-noise-part-2-2.jpg)Cable Roll-Over Damage![Poor and Compromised Electro-Mechanical Connections](https://innovatusimaging.com/wp-content/uploads/2026/06/whats-that-noise-part-2-3.jpg)Poor and Compromised Electro-Mechanical Connections![Pulled Wires from PCB](https://innovatusimaging.com/wp-content/uploads/2026/06/whats-that-noise-part-2-4.jpg)Pulled Wires from PCB**![💻](https://s.w.org/images/core/emoji/17.0.2/svg/1f4bb.svg) 1-month of troubleshooting, numerous probes swapped/replaced, scanner hardware replaced and noise artifact persisted when using a single probe model until someone disconnected the Ethernet cable from the rear of the scanner** - **Root Cause:** A faulty network cable was acting as an antenna and created a pathway for excessive RF noise. - **Solution:** Replacing the network cable resolved the problem. ![Items such as network cables, external video cables, usb cables, loosely connected or disconnected from the wall or other device may serve as antennas.](https://innovatusimaging.com/wp-content/uploads/2026/06/whats-that-noise-part-1-2.jpg)Open cables can act as antennas and inject noise into an ultrasound system**![📺](https://s.w.org/images/core/emoji/17.0.2/svg/1f4fa.svg) Every time scans were performed in a certain area, noise artifact was present when using a select few probe models. When used in this area, the system was connected to an external monitor via an external video cable.** - **Root Cause:** Visual inspection of the video cable revealed roll-over damage which damaged the braided shielding. - **Solution:** Replacing the cable (or disconnecting the video cable from the scanner) resolved the problem. **![🕧](https://s.w.org/images/core/emoji/17.0.2/svg/1f567.svg) 1-month of troubleshooting, numerous probes swapped/replaced, different scanners swapped into the same location and still, noise artifact appeared sporadically throughout the day, yet consistently each day:** - **Root Cause:** 1-floor above the room where the scans were being performed was a break room. Every time the microwave oven was activated (during break times), noise appeared in the scan image. - **Solution:** The microwave was replaced and the problem resolved. **![☀️](https://s.w.org/images/core/emoji/17.0.2/svg/2600.svg) Multiple months of troubleshooting noise artifact issues at a small outpatient clinic located in a hot, dry, arid location: Although the system and probes were in ideal condition and the power cord resistance was within tolerance, the issue persisted.** - **Root Cause:** Poor quality earth ground: Only when water was allowed to moisten the soil, where the ground wire of the electrical panel was sunk to earth ground, did the problem resolve. ![Poor grounding at ANY Point can trigger noise susceptibility](https://innovatusimaging.com/wp-content/uploads/2026/06/whats-that-noise-part-2-6.jpg)Poor grounding at ANY Point can trigger noise susceptibility**![🛗](https://s.w.org/images/core/emoji/17.0.2/svg/1f6d7.svg) 3-months and numerous TEE probes swapped/replaced due to intermittent image noise when performing scans in a *certain* area of the facility:** - **Root Cause**: Behind a wall, in the area where the scans were performed, was an elevator shaft. Every time the elevator passed-by and a scan was taking place, noise appeared in the middle of the image. The issue only occurred when using a TEE probe. - **Solution**: The elevator motor was replaced, and the problem resolved. **![☎️](https://s.w.org/images/core/emoji/17.0.2/svg/260e.svg) 8-service calls spanning 2 months, until by chance when the service engineer was present, a *land line* phone 30-feet from the scanner rang, and induced noise artifact:** - **Root Cause:** Every time the phone rang, noise artifact was observed (and only when using one probe model). Other probe models functioned without issue. - **Solution**: The phone was replaced, and the problem resolved. All strange, but very true scenarios relating to Root/Cause analysis of noise artifacts, yet ***NONE*** were related to a failure within the probe. The vast amount of data that we have acquired, combined with the scenarios presented above, suggest that there are multiple variables affecting noise susceptibility within ultrasound imaging and only a small amount may actually be probe related. One final story: **![⁉️](https://s.w.org/images/core/emoji/17.0.2/svg/2049.svg) In one instance, a customer experiencing intermittent noise artifacts sent their TEE probe in for evaluation and our teams could not duplicate the issue. Over the course of several months, the customer was provided with 3 loaners and all reported to experience intermittent noise artifacts. Unbeknownst to the customer, Innovatus purchased a factory-new probe and sent it as a 4th loaner. Not surprisingly, that probe was reported to present intermittent noise artifact.** - **Root cause:** Unknown, but not the probe - **Solution:** Unknown The teams at Innovatus Imaging understand the challenges with which service engineers and end-users are presented. The leaders at our FDA-registered Center of Excellence for Design and Manufacturing are well-respected subject matter experts in transducer design. Our technical and clinical support team members, each, possess decades of experience in the modality. We continuously support our customers through free evaluations, complimentary technical support, no-charge next-day loaners and, if needed, on-site consultation. **Categories:** Articles **Tags:** Ultrasound Probes --- ### [What’s That Noise: Part 1](https://innovatusimaging.com/whats-that-noise-part-1/) **Published:** June 24, 2026 **Author:** magnoliaadmin **Content:** ## Noise artifacts in diagnostic ultrasound images Today, we’re surrounded by countless pieces of technology in our everyday lives. Almost every electronic device contains some type of oscillator circuit which has the potential to affect the electro-magnetic spectrum. Call it Electro-Magnetic Interference (EMI), Radio-Frequency Interference (RFI), or environmental/atmospheric noise. I recently read an article that classified this concept as ***electro-magnetic pollution*** which is actually one of the causes of noise artifacts in diagnostic ultrasound images. Throughout my career in ultrasound, one of the most frequent and most challenging problems to solve has been related to noise artifacts. Typically, these present as axial bands of constant or flashing color in Color Doppler mode. Intense sources of noise can affect 2D imaging in the form of faint gray, semi-axial streaks and/or semi-circular swirls overlaid on the image. ![ultrasound image](https://innovatusimaging.com/wp-content/uploads/2026/06/whats-that-noise-part-1-1.jpg) Healthcare facilities are filled with massive amounts of RF pollution. At the macro-level, X-ray generators, Electro-surgical generators, walkie-talkies, and countless wireless devices quickly come to mind. I can confidently say that there are thousands more that never would. Micro-wave ovens, florescent light ballasts, surgical lights, gel warmers, motorized doors, elevator motors, treadmills, and yes, a land-line phone are some of the more obscure sources that have, in-fact, been the root causes of noise in 2D and Color Doppler Modes. In the case of the elevator motor, troubleshooting took 3-months. Manufacturers design their scanners and probes using various technologies to limit susceptibility to internal and external sources of RF energy. The concept of shielding is not new by any means and is credited to Michael Faraday in 1836. The main purpose is to prevent RFI from impacting sensitive electronics. In concept, it’s achieved by using a metallic screen to absorb RFI in the vicinity of the device. The shield absorbs RFI signals and funnels them to a ground connection or a virtual ground plane. By absorbing RFI signals before they reach the sensitive circuitry, the protected signals are kept clean. Most of today’s scanners and probes are designed for increased RFI suppression. Still, there is no scanner or probe that is totally impervious to strong sources of RF energy. The amount of suppression depends on the types of technology used, the amount (or volume) of shielding and material used. Each affects the range of, the strength of, and the frequencies that can be absorbed by the shielding. ## ![🛠️](https://s.w.org/images/core/emoji/17.0.2/svg/1f6e0.svg)**Probe Design:** As an FDA-registered manufacturer of ultrasound probes and ultrasound-related devices, Innovatus Imaging has a complete understanding of the technology and following are some common techniques for shielding used in probe design. Not all probe models are fully shielded and there are varying degrees of shielding based on the intended design provided through the engineering process. Starting at the scanhead, the array and scanhead electronics would be wrapped in a copper foil. Each wire within the wiring harness is a micro-coaxial cable, meaning that each individual wire is individually shielded, and the entire harness bundle would be housed within a wire braid. One end of the wire braid would be soldered to the foil, which surrounds the scanhead electronics and the other end would be secured to either 1) the metal connector housing or 2) a section of the connector electronics which comes in contact with a grounded area within the scanner, when connected. Ideally, the entire probe from array to connector electronics would be surrounded by a metal jacket at the same potential as the scanner ground. ## ![🔼](https://s.w.org/images/core/emoji/17.0.2/svg/1f53c.svg) Scanner Design: Scanner technology ranges from full-size systems to hand-held devices and the need for and level of shielding, again, varies based on the intended design. Most of today’s full-size scanners are modular designs, meaning that the power supplies, front-end processor (card cage), back-end processor (typically a PC) and all accessories are separate independent devices, merely assembled into a common frame. The quality of the physical connections, of all the interconnected components, to the chassis can influence the effectiveness of the shielding. Most, or all, of the external connections to the scanner (external video, network, usb, etc.) including the probe connections are tied to some type of ground plane which ultimately are tied to the system ground. ## ![🔍](https://s.w.org/images/core/emoji/17.0.2/svg/1f50d.svg)Initial Troubleshooting: ![Items such as network cables, external video cables, usb cables, loosely connected or disconnected from the wall or other device may serve as antennas.](https://innovatusimaging.com/wp-content/uploads/2026/06/whats-that-noise-part-1-2.jpg)Items such as network cables, external video cables, usb cables, loosely connected or disconnected from the wall or other device may serve as antennas.![Excessive dust within the card cage(s), power supplies, and system as a whole may serve as a bridge for RFI to bypass shielding.](https://innovatusimaging.com/wp-content/uploads/2026/06/whats-that-noise-part-1-3.jpg)Excessive dust within the card cage(s), power supplies, and system as a whole may serve as a bridge for RFI to bypass shielding.![Excessive dust within the card cage(s), power supplies, and system as a whole may serve as a bridge for RFI to bypass shielding.](https://innovatusimaging.com/wp-content/uploads/2026/06/whats-that-noise-part-1-4.jpg)Excessive dust within the card cage(s), power supplies, and system as a whole may serve as a bridge for RFI to bypass shielding.![The power cord resistance, the quality of the scanner’s connection to the facility’s ground system (receptacle quality) and ultimate connection to earth ground may affect RFI suppression.](https://innovatusimaging.com/wp-content/uploads/2026/06/whats-that-noise-part-1-5.jpg)The power cord resistance, the quality of the scanner’s connection to the facility’s ground system (receptacle quality) and ultimate connection to earth ground may affect RFI suppression.For maximum RF suppression, there should be a solid, quality connection between all shielded components, accessories, probes, and cables from end-to-end. Any compromise in the direct connection to the grounding system may cause the scanner and/or the transducers to become more susceptible to internal and/or external RFI. Next, we’ll look at some strange, but true, scenarios and a strong framework for troubleshooting noise artifacts in diagnostic ultrasound images. **Categories:** Articles **Tags:** Ultrasound Probes --- ### [What’s That Noise: Part 3](https://innovatusimaging.com/whats-that-noise-part-3/) **Published:** June 25, 2026 **Author:** magnoliaadmin **Content:** #### Troubleshooting noise artifacts in diagnostic ultrasound images This post brings together content from our last 2 posts. This third post will address Troubleshooting noise artifacts in ultrasound images. In [***What’s That Noise: Part 1***](https://innovatusimaging.com/whats-that-noise-part-1/), we explored how excessive RF energy in the vicinity of an ultrasound study can affect image quality (typically during color Doppler imaging) and that the amount of and quality of RF suppression is related to the integrity of the shielding that runs from the probe, through the scanner, extending to the accessories/external interfaces and ultimately to the system ground. In [***What’s That Noise: Part 2***](https://innovatusimaging.com/whats-that-noise-part-2/), we provided multiple, unique, scenarios in which external variables were the root cause of the artifact and presented the argument that, according to our data with probes reported to experience this issue, that less than 10% actually have a failure. In my experience, by the time that a service engineer receives a request to investigate a potential noise problem, there may be little chance that the problem will be present and be reproducible once on-site. I’ve found that only through thorough investigation, detailed documentation, process of elimination, and impeccable timing can the source actually be identified. **And then, only some of the time**. **![✅](https://s.w.org/images/core/emoji/17.0.2/svg/2705.svg) Let’s review some important guidelines for troubleshooting ANY image quality or performance issue.** - ***Always***, compare the performance of a probe against that of the same ***EXACT*** model. There are differences between probe model designs. Comparing the performance of a Philips L12-5 to that of a Philips C5-1 may introduce variables. If comparing performance of one probe model to that of another, artifacts may shift to a different area of the image, may be more/less pronounced, or may not be present at all. - ***Always***, compare performance using the same ***EXACT*** system preset and system settings. Scanner presets can pre-configure over 50 different settings within the scanner hardware and software. Not remaining consistent can introduce variables. - ***Always***, test the system/probe in the same physical location in the facility, the same room, similar scanner placement, using the same electrical outlet and the same network connection. Not remaining consistent can introduce variables. ![ultrasound noise](https://innovatusimaging.com/wp-content/uploads/2026/06/whats-that-noise-part-3-1.jpg) **![🔍](https://s.w.org/images/core/emoji/17.0.2/svg/1f50d.svg) Some best practices and key steps for troubleshooting noise artifacts (or any user problem) are:** - Provide a cell phone number to the end-users so that they can contact you when the problem is occurring. You should personally view the noise ***and*** the environment. - Identify if the problem is isolated to only one probe model - Identify if the problem is isolated to only one scanner - Identify if the problem is isolated regionally…only occurring in 1 room, within the OR, or only on certain floors. Document the exact location and the exact electrical outlet in-use. - Identify if the problem is isolated temporally…only occurring in the morning or afternoon. Document the exact time. #### ![🧹](https://s.w.org/images/core/emoji/17.0.2/svg/1f9f9.svg) A best-practice for troubleshooting most ultrasound issues is to start with a clean, known-good system to minimize variables. #### ![📡](https://s.w.org/images/core/emoji/17.0.2/svg/1f4e1.svg) A solid system ground is integral to RF suppression Perform a power cord resistance test (electrical safety test) to verify a quality ground and address as required. Grounding/spring clips surround the scanner’s connector ports (which extend the scanner’s system ground to the probe). Inspect and replace broken, missing or worn spring clips and remove any oxidation from their surfaces. #### ![🧹](https://s.w.org/images/core/emoji/17.0.2/svg/1f9f9.svg) Healthcare facilities are extremely dusty environments due to the amount of linens in use Dust build up inside of equipment can lead to a multitude of problems. Depending upon the amount of and the location of dust and debris, they can act as an insulator between connections or a bridge between components, electrical traces, and ground planes. Inspect the connector ports of the scanner for excessive dust build up as a fine layer of dust or oxidation can compromise the quality of connection. This is extremely important for scanners/probes using pin-less connectors, such as the GE E-series and Siemens S-series scanners. ![](https://innovatusimaging.com/wp-content/uploads/2026/06/whats-that-noise-part-3-3.jpg)![](https://innovatusimaging.com/wp-content/uploads/2026/06/whats-that-noise-part-3-4.jpg) #### Next steps… Would include a thorough cleaning of the interior of the scanner. Open the front-end processor of the scanner, remove, clean, and re-seat all PCB’s. Thoroughly clean the power supply and fan assemblies, as these areas become coated with dust despite the use of and cleaning of the scanner’s air filter(s). Most card cage covers use spring clips, similar to those surrounding the connector ports. A common problem is a buildup of oxidation or decreased tension on the clips which can affect RF suppression. Inspect the insides of card cage covers or other areas which may have ground/spring clips, removing any oxidation. ![dust and debris](https://innovatusimaging.com/wp-content/uploads/2026/06/whats-that-noise-part-3-5.jpg) #### ![🔍](https://s.w.org/images/core/emoji/17.0.2/svg/1f50d.svg) There’s some basic troubleshooting that end-users can and should perform when noise issues present. 1. Have the sonographer ***disconnect/reconnect*** the probe to the scanner using the ***same*** scanner port and observe the image for noise. 2. Follow that by ***disconnecting/reconnecting*** the probe using a ***different*** scanner port. 3. Finally, have the sonographer ***unplug*** items, in the immediate vicinity of the scanner, such as gel warmers, blanket warmers, electric beds, etc. and turn off ***all*** cell phones. 4. It may be out of the comfort zone for some users, but next steps should include ***disconnecting any/all external cables from the scanner*** (external video, usb, network, etc.) to eliminate broken/open shielding as a potential source. 5. Next, power off the scanner, move the power plug to a ***different outlet*** (preferably on a different electrical circuit), power on and observe the image. Devices such as treadmills, X-ray generators, CT systems, motors, surgical lights, or other devices in the immediate vicinity of the scanner could experience breakdowns in their own shielding. Further troubleshooting involves relocating the scanner to a different physical location **within the department**, followed by relocating the scanner to a different physical location **elsewhere in the facility** and observing the image. #### ![🍃](https://s.w.org/images/core/emoji/17.0.2/svg/1f343.svg) RF interference is like the wind Our world is full of electro-magnetic pollution and most medical devices are designed to address it. RF interference is like the wind, it comes and goes. It may be strong today and weaker tomorrow. When it seems as though replacing the probe is the easiest solution and in doing so appears to solve the problem, just wait. Until you uncover the true root cause, the search will never be over. Troubleshooting noise artifacts in diagnostic ultrasound images can be challenging, but it’s a challenge that I enjoy. **Categories:** Articles **Tags:** Ultrasound Probes --- ### [4-Criteria for Vendor Qualification](https://innovatusimaging.com/4-criteria-for-vendor-qualification/) **Published:** June 25, 2026 **Author:** magnoliaadmin **Content:** So many choices…What repair partner should you choose, and why should they be chosen? In the past, health care facilities used terms such as biomedical engineering and clinical engineering. These, once small, departments have since evolved. Now they can span entire health care enterprises and come complete with their own supply chains. Service decisions once made by individual technicians are now guided by large cross-functional teams. We now refer to these highly specialized departments as healthcare technology management (HTM). HTM has become big business and there are thousands of suppliers ready, willing and able to assist you with achieving your goals. The questions are, what repair partner should you choose, and why should they be chosen? Each supplier, vendor, or provider (including OEMs) has its own pros, cons, and areas in which they choose to prioritize and focus. Very few excel at delivering all things to all customers. Developing a vendor scorecard helps to normalize all the variables and helps to define what’s most important to you, your department and your customers. Over the years, our team of industry experts have assisted many health care organizations and large enterprises with qualifying suppliers with respect to due diligence and research in developing effective requests for proposal (RFPs). #### Following are 4-criteria for vendor qualification from a repair provider perspective. 1. **Provider-related questions** - How long has the provider been in business? How long have they provided the specific service? How many technicians or engineers are employed? What training do they receive? How and why is the provider qualified to work on the specific device(s)? Are you able to tour their facility? Will they allow you to interact with their teams? Would you be able to observe a repair being performed? Face-time Microsoft Teams, and Zoom are a great way to virtually tour a facility. ***Any quality supplier should be able to honor this request.*** Being able to thoroughly answer these questions and provide openness and transparency should be the minimum criteria you accept. 2. **Support-related questions** - What are the provider’s specialties/capabilities, ***and*** do they guarantee any capabilities? What is their annual repair volume? Do they perform ***ALL*** repairs in-house? If not, how much and ***exactly*** what is outsourced and is that important to you? Are loaners available? What is the cost and what fulfillment rate can be expected? What is included in the repair and what’s the typical turn-around time? With respect to ultrasound probes and MRI coils, typically, turn-around time is a function of the complexity of the device and invasiveness of the repair. ***A provider only performing low-level repairs at a low volume, no doubt, can promote a much faster repair time than a provider performing a thorough, fully invasive, comprehensive repair.*** 3. **Quality-related questions** - What warranty period is offered and what is the current warranty rate on a specific product? Is the provider able to supply a service history or work history? You may not know it, but typically OEMs do not provide parts or materials to independent service organizations (ISOs) and many of the parts/components used in ultrasound probes are unable to be harvested for secondary usage. Knowing this, a good question to ask is, how are replacement parts and materials qualified? What is the process, what testing is performed, and how does the provider ensure the repaired/replaced device performs consistently with the OEM design? One type of testing used by Innovatus Imaging relative to material compatibility is to the ISO 10993 standard (which certifies bio-compatibility). ***At a minimum, when issuing an RFP, insist that a repair provider be ISO 13485:2016 certified in order to qualify.*** 4. **Key Performance Indicators** - First things first, establish what is important to you and your customers. Consider rating vendors based on overall quality of work, quality of communication, follow-up, call-back rate, warranty rate, response time, cost of downtime, etc. It is important to weight each criterion because your facility is unique as well as your customers’ needs and expectations. There is no universal model; however, ***price should never be the primary driver***. Eventually decisions will be based upon price, but when choosing between repair providers, be sure to do an apples-to-apples comparison. Develop one or more very detailed scenarios, provide very specific details and require very specific answers that all lead to the bottom line. #### So, What repair partner should you choose and why should they be chosen? As an FDA-registered medical device manufacturer and ISO 13485:2016 certified repair provider for ultrasound probes and MRI coils, developing successful partnerships with suppliers is integral to our quality management system. Part 7 of the 13485:2016 standard states that an organization SHALL establish criteria for the evaluation of suppliers which is based on: - The suppliers’ ability to provide a product (or service) that meets the organization’s requirements, - Is based on the performance of the supplier, - Is based on the effect of the purchased product (or service) on the quality of the medical device, and - Is proportionate to the risk associated with the medical device In short, Innovatus Imaging develops a vendor scorecard for its suppliers. The beauty of the ISO:13485 standard is that, even though it may not need to be totally implemented in an in-house Clinical Engineering department, the standard can provide guidance and best practices to elevate any HTM department. Getting the most of your time, effort and budget are important now, more than ever. Knowing the 4-criteria for vendor qualification, what to ask, why it is important, and how to frame the questions are key to writing effective RFPs. ***Reach out to the team of industry experts at Innovatus Imaging for assistance with adopting ISO 13485:2016 or before drafting your next RFP.*** **Categories:** Articles **Tags:** MRI Coils, Ultrasound Probes --- ### [4-Best Practices For Maximizing MRI Coil Longevity](https://innovatusimaging.com/4-best-practices-for-maximizing-mri-coil-longevity/) **Published:** June 25, 2026 **Author:** magnoliaadmin **Content:** As an imaging service engineer in the hospital setting for many years of my career, I know the search for reliable methodologies, partners, and practices for extending the life of medical devices is a constant and endless pursuit. I also know that in many cases, one of the best solutions is just down the hall: The people that manage your imaging department and those that actually use the equipment. Following are 4-Best Practices For Maximizing MRI Coil Longevity #### Here are some simple tips to help you help your teammates, from technologists to clinicians, lower your repair frequency and costs, while maintaining uptime ## Partnering With End-Users ![transporting](https://innovatusimaging.com/wp-content/uploads/2026/06/4-best-practices-for-maximizing-MRI-coil-2.jpg)The majority of coils sent in to Innovatus Imaging for repair possess some-level of mechanical damage, which often has resulted in single or multi-point electronic failures. One of the most effective ways to increase longevity is ensure that best-practices and OEM guidelines are being followed. Ben Franklin said it best, “**An ounce of prevention is better than a pound of cure**”. We recommend that service engineers perform, what’s called, a “Care & Handling Assessment”. Start with partnering with the department/site manager and explain the purposes and goals…reducing failures and costs and increasing uptime. Assess when and how often the coils are visually inspected by the technologists, how they are stored, transported and cleaned. Even go as far as to observe how the coil’s cables are routed during set-up and how the patient is positioned AND re-positioned. This can be easily performed without anyone’s notice during routine visits to the department. Follow-up with manager by requesting 15-30 minutes during a routine department meeting to review findings. Spend time discussing best practices and both provide, as well as solicit, ideas for improvement to reduce damage. ## Addressing Wear/Tear And Electronic Failures ![wear and tear](https://innovatusimaging.com/wp-content/uploads/2026/06/4-best-practices-for-maximizing-MRI-coil-3.jpg)Even if best practices are employed, wear and tear, random electronic failures and unavoidable accidents will occur over time. The key to longevity, in these instances, is to select a repair provider who addresses coil failures holistically. For sustainable repairs, the entire coil (both mechanically and electronically) should be assessed versus a quick-fix of a single point of failure. Over time, all cables will breakdown and become intermittent. Be sure that your provider REPLACES worn and damaged cables, versus splicing or repairing them. It will result in like-new performance and offer the longevity of a new coil. Consider the slogan, “**pay me now or pay me later**”. Better to address all of the failures at one time versus sending a product in for repair time and time again. ## Disassembly Or In-House Repairs ![](https://innovatusimaging.com/wp-content/uploads/2026/06/4-best-practices-for-maximizing-MRI-coil-4.jpg)Although imaging service engineers are well-qualified and the HTM community is based on the self-service model, DO NOT attempt to repair an MRI coil without the use of proper test equipment and proper repair and testing procedures. Improper repairs and/or repair attempts have the potential to induce patient damage, including burns. Even if your confidence and experience levels are high, DO NOT attempt to repair an MRI coil without proper ESD (electrostatic discharge) protection. Opening the housing, often-times, breaks the electromagnetic shielding and may permit the risk of ESD to the internal components and unseen damage and failures may occur. Employees and patients can be put at risk even if repairs are attempted in approved ESD areas. ## Vendor Qualification ![registration](https://innovatusimaging.com/wp-content/uploads/2026/06/4-best-practices-for-maximizing-MRI-coil-5.jpg)It can’t be stressed enough that partnering with a qualified repair provider is another key to longevity and sustainable performance. Perform a thorough analysis or vendor qualification of potential MRI coil repair providers as the 3rd-party repair industry is currently unregulated and there is no standard of quality amongst providers. Assess if the provider is ISO 13485:2016 certified SPECIFICALLY for MRI coil repair. Insist on a copy of the provider’s current certificate and ensure that the scope of service includes “MRI coil repair” and *not just “MRI service*”. Assess the experience of the provider…their history, capabilities, approach to repair (holistic or quick-fix), loaner availability, testing processes, warranty periods and warranty rates. Cost should be one of the lower-ranked qualifiers. Consider Gabriel Bell’s 15th century quote, “**You get what you pay for**”. **Categories:** Articles **Tags:** MRI Coils --- ### [Lifecycle of an Ultrasound Probe](https://innovatusimaging.com/lifecycle-of-an-ultrasound-probe/) **Published:** June 25, 2026 **Author:** magnoliaadmin **Content:** Ultrasound transducers are highly complex, Class ll medical devices we see all the time on television, in print ads, and, of course, healthcare facilities. Have you ever given thought to how they are designed, manufactured, tested and repaired? Let’s take a look at the lifecycle of an ultrasound probe. Innovatus Imaging maintains two facilities dedicated to ultrasound probes: Our FDA registered Center for Design and Manufacturing in Denver, Colorado and our Center of Excellence for Ultrasound Repair in Tulsa, Oklahoma which, together, combine to address the entire lifecycle of transducers including design, engineering, manufacturing and finally restoration to OEM form, fit and function. ## Product Design An ultrasound probe, like any other medical device, begins life as a series of user needs, intended use(s) and requirements (or design inputs) and ultimately ends as a finished product, but there is a tremendous amount of work and testing that occurs in between. This includes electrical, mechanical, acoustic and chemical verifications and validations. We need to ensure we are manufacturing a safe and effective product in which output equals input or ***did we make the transducer correctly?*** Further, it’s critical that the product meets user needs and intended use(s), or ***did we make the correct product?*** Our Denver facility manufactures ultrasound probes from concept to production and must follow FDA regulations every step of the way. ![Design Control flowchart found in 21CFR 820](https://innovatusimaging.com/wp-content/uploads/2026/06/lifecycle-of-an-ultrasound-probe-2.jpg)Design Control flowchart found in 21CFR 820## Product Service Many of the same manufacturing processes and philosophies used in new product development are implemented when we engineer solutions for ultrasound probe restoration. The objective is to return the ultrasound probe to OEM form, fit and function and not significantly change safety, performance, or intended use. Because we are a probe manufacturer, we have all the necessary instruments, knowledge, training, and processes to ensure this outcome as well as to design and manufacture proprietary test and repair fixtures based on the specific needs of various OEM makes and models. Verification – **Does the repaired product fulfill the established TECHNICAL specifications** Validation – **Does the repaired product fulfill the required needs of the various users** Let’s look at a component which may appear simple: the transducer cable. There are one-size-fits-all solutions available, but there are many electrical parameters (characteristic impedance, DC resistance, shielding) and physical characteristics (length, diameter, color) which differ from probe to probe and OEM to OEM. **Many healthcare technology management professionals don’t realize that OEMs do not share their design specifications with ANY third-party repair provider.** Using sophisticated instruments, we benchmark new OEM cables to determine their specifications and then design to those specifications. These cables are then stress tested using customized “torture” devices as well as undergoing electrical and acoustic verification. In fact, we currently fabricate over 80 different cable solutions to ensure OEM-like performance. Plastics and lens materials may seem simple as well, until you research the dozens of OEM recommended cleaners and disinfectants for the hundreds of probes we restore. All materials used must be not only compatible with recommended cleaners and disinfectants but ISO 10993 compliant (bio-compatible). ## Putting It All Together Once our Design and Manufacturing Center completes and approves a material or process, the details are then transferred to our ISO 13485:2016 registered Ultrasound Repair Center to be implemented into our probe restoration processes. This is continuous, as new devices enter the market and will have different characteristics and designs which we will have to engineer. By being an ultrasound probe OEM, we understand the entire lifecycle of ultrasound probes and, after over 160,000 probe repairs to date, we understand not only how they fail but how to restore them to provide many additional years of patient care. **Categories:** Articles **Tags:** Ultrasound Probes --- ### [HTM’s Role in Ultrasound Accreditation](https://innovatusimaging.com/htms-role-in-ultrasound-accreditation/) **Published:** June 25, 2026 **Author:** magnoliaadmin **Content:** ### **How Accreditation for Imaging Departments Affects Your Facility, Your Patients, and You** The importance of being ISO 13485:2016 certified has been a popular topic in the medical device service industry for several years. It has moved closer to the forefront of discussions in the Right-To-Repair movement. Organizations that commit to the rigorous and costly process are signaling their commitment to operate at the highest possible quality level. In the clinical environment within medical imaging, there is a standard similar to that of ISO. Radiology, Cardiology and other departments which utilize imaging within a hospital or clinic have the option of becoming accredited for radiology practices and quality assurance systems by the American College of Radiology (ACR), the American Institute of Ultrasound in Medicine (AIUM), and the Intersocietal Accreditation Commission (IAC). Links to these organizations are below. ## What is Accreditation? Accreditation requires demonstrating adherence to established standards for image quality testing, equipment maintenance, quality systems, and that your medical personnel meet standards for interpretation of diagnostic examinations. It also shows you have audited your strengths and weaknesses and have taken any needed corrective actions to streamline efficiencies and operations to better serve patients. You may be unaware, but a portion of the responsibility for complying with these standards is dependent on clinical engineers. ## Does this really matter? More than you think. Patients are highly informed consumers. They review performance studies on hospitals and caregivers provided by reporting organizations such as Health Grades and other sites. These reports allow consumers to compare hospitals on many factors such as patient experience, timely and effective care, overall value, AND the use of medical imaging. Hospitals that don’t follow best-practices for imaging services are often flagged as conducting unnecessary services or missing vital diagnoses. Protecting reputations is just one of the important outcomes of accreditation for radiology departments. In addition, they achieve greater efficiencies, operations and potentially larger reimbursements. #### Healthcare Technology Management professionals play a vital role in achieving and maintaining ultrasound accreditation, covering quality assurance and accountability for several processes and outcomes, including: - Providing full service histories, which document not only PM’s and repairs, but also other activities associated with a device. - Performing frequent image quality assessments in much greater detail than the OEM - Assessing and documenting performance on accessory devices such as ultrasound probes, MRI coils and hard copy devices - Acquiring and assembling Quality Control data for the department applying for accreditation. Even if your imaging departments are not currently accredited, aligning your teams’ activities with accreditation requirements can help avoid costly mistakes, downtime and other issues that can impact clinicians, diagnostic efficiencies, and patient satisfaction, all of which can impact your hospitals’ quality ratings and potentially insurance reimbursements. ## How does accreditation compare to ISO 13485 and the Right-to-Repair? An additional step you can take to protect your team and patients is to always work with repair providers that have proven their commitment to quality by becoming and maintaining ISO 13485:2016 certification. Companies maintaining this level of certification provide many added values non-certified providers cannot such as: - Have confidence that medical device repairs are being performed according to well-defined processes, that their partners and suppliers are routinely reviewed and qualified, that a system of continuous quality improvement based upon risk analysis is in-place and that the organization is open to external bodies assessing their entire operations. - Be assured that all aspects of the device are addressed during repair to ensure longevity and safe and effective performance. - Knowledge that short-cuts are not being taken during the repair process, which although may be cheaper, could lead to premature or latent failures or more importantly compromised safety or performance. **Categories:** Articles **Tags:** Ultrasound Probes --- ### [Visual Inspection of Ultrasound Probes](https://innovatusimaging.com/visual-inspection-of-ultrasound-probes/) **Published:** June 25, 2026 **Author:** magnoliaadmin **Content:** Anywhere from 30% – 40% of ***ALL*** ultrasound probes, in-use at ***ANY*** moment, require some level of repair. I can say that with firm confidence after visiting hundreds of customer sites and assessing well over ten thousand ultrasound probes. Another fact: Prevention and early detection are the most effective means of reducing long-term support costs within the ultrasound modality. It all begins with knowing how to perform visual inspection of ultrasound probes, and addressing minor problems before they have an opportunity to progress. **Many folks say, “Don’t sweat the small stuff”. In this economic climate, it’s better stated, “An ounce of prevention is worth a pound of cure”. Thanks Ben Franklin !** We’ve been repairing ultrasound probes for over 30-years and have performed over 195,000 customer repairs. Our data alone shows that items, such as seams, seals, acoustic lenses, and strain reliefs ***will*** experience wear and ***will*** degrade as a natural result of repeated exposure to chemicals such as gels, cleaners, and disinfectants. ***Even OEM approved chemicals*** have the potential to have long-term effects to these components. Using a chemical which is not approved by the OEM, or using an OEM approved chemical improperly can result in highly varied long-term effects and may even result in some in the short-term. You may be surprised to learn that many of the probes evaluated at our Ultrasound Center of Excellence have failed as a result of preventable damage. A significant portion of those probes have experienced failures as a result of indirect chemical or fluid intrusion at the scan head. Most would agree that no one would ever purposely expose an ultrasound probe to damaging chemicals or somehow allow fluid to gain access to delicate electronics. ## Here’s how it happens… ![Open seams on an ultrasound probe](https://innovatusimaging.com/wp-content/uploads/2026/06/visual-inspection-of-ultrasound-probes-1.jpg)Open seams on an ultrasound probe![Degraded seal on an ultrasound probe lens](https://innovatusimaging.com/wp-content/uploads/2026/06/visual-inspection-of-ultrasound-probes-2.jpg)Degraded seal on an ultrasound probe lens![Open and worn strain relief](https://innovatusimaging.com/wp-content/uploads/2026/06/visual-inspection-of-ultrasound-probes-3.jpg)Open and worn strain relief![Open seams on an ultrasound probe](https://innovatusimaging.com/wp-content/uploads/2026/06/visual-inspection-of-ultrasound-probes-4.jpg)Open seams on an ultrasound probeThe seams, that join the various sections of a probe housing will, over time, begin to separate leaving very slight ***openings***. The seals surrounding the acoustic lens will eventually deteriorate resulting in potential ***points of entry*** for foreign substances. Once a seam or seal has been compromised, chances are that every time the probe is subsequently wiped down or exposed to some type of liquid or gel, some of that chemical will find its way inside of the probe. ## The end result… ![Gel intrusion to an ultrasound probe](https://innovatusimaging.com/wp-content/uploads/2026/06/visual-inspection-of-ultrasound-probes-5-2.jpg)Gel intrusion to an ultrasound probeWhether it’s gel, disinfectant, water, or some other contaminant, fluid entry can lead to a multitude of problems. Most result in hard failures, but others result in performance degradation over time. When it comes to ultrasound probes, it’s hard to find an OEM that does not recommend that ***end-users***, specifically ***sonographers***, visually inspect each probe prior to each use. That being said, OEM’s differ on their messaging, where that messaging is located, exactly what should be inspected, and what defines good versus bad. It’s also up for interpretation as to, ***just how bad is bad*** and what are the repercussions of using a probe with, what may appear to be, only minor cosmetic issues. ## There is considerable savings to be realized… From a cost perspective, resealing a lens, replacing a strain relief or replacing the lens itself may only cost a few hundred dollars. Contrast that to having to repair complex electronics, replacing the acoustic array or even the entire probe at a cost of thousands. W/O Visual InspectionsEarly DetectionFacility bed size700Approximate number of probes270Approximate number of annual probe failures35Average cost of major repair$2,300x35 = $80,000Average cost of preventive repairs$750x35 = $26,250Assume 5 major repairsx5 = $11,500**Total annual support cost**$80,000$37,750**Total annual savings****47%**## Where to start… The responsibility of visually inspecting each probe does need to fall upon ***the sonographer or end-user***. That being said, it falls upon the service engineer to advocate for it occurring. In our experience, we found that very few sonographers actually inspect their probes daily, weekly, or even semi-annually. Inspections are usually left to the service team in Clinical Engineering or the OEM during the annual or semi-annual PM check. Even semi-annual inspections may not be frequent enough to identify the little things that can lead to costly failures. Partnering with end-users and taking the time to educate them to the why’s and what-if’s is the key to reducing costs. ## One success story… One success story comes from a customer who made it department policy that a different sonographer would inspect every probe in their department every Friday. If something of interest was identified, such as a worn lens or damaged strain relief, the sonographer would have Clinical Engineering take a closer look. If deemed severe enough, the engineer would arrange for a loaner and send the probe in for repair. Over time, that department began to have fewer and fewer costly, catastrophic failures. ## How we can help… At Innovatus, our plan for success begins with ***engaging*** the individual department managers. We explain the concepts and benefits of prevention and early detection and show the potential savings and how it can contribute to lowering overall service costs for the facility. Next steps involve attending a weekly, or monthly, department ***meeting***, explaining the concepts to the staff. We’ve created a [Visual Inspection Guide](https://innovatusimaging.com/wp-content/uploads/2026/06/Standard-Inspection-Guide-1.pdf) that provides examples of what sonographers should be inspecting and centers on the what-if’s. Spending just 5 to 10-minutes raising awareness and ***educating*** end-users builds a reliable partnership. ***Posting*** the visual inspection guide in each scan room helps to keep the concept top-of-mind. We’d encourage readers to download our visual inspection guide for standard probes. The guide is also available in hard copy on heavy stock, upon request, which is ideal for posting. We’d also invite you to have us host a quick webinar for your end-users where we’d talk live and provide a live demonstration on visual inspection of ultrasound probes. Let us help you lower your bottom line and increase the lifecycle of your ultrasound investment. **Categories:** Articles **Tags:** Ultrasound Probes --- ### [5-Rules for Testing Ultrasound Image Quality](https://innovatusimaging.com/5-rules-for-testing-ultrasound-image-quality/) **Published:** June 25, 2026 **Author:** magnoliaadmin **Content:** Recently, a customer reached out for some tech support for troubleshooting an image quality complaint from one of his sonographers. He had only just started supporting ultrasound and wanted some quick tips on assessing image quality. There are numerous testing criteria that can be used to qualify image quality and over 100 variables that can affect overall image quality, but I thought this to be a great opportunity to get back to the basics with ultrasound. Let’s take a look at 5-rules for testing ultrasound image quality. #### **1. Believe everything your customer says** Despite if a problem is identified, or NOT identified, something occurred that placed doubt in the performance of one or maybe even several imaging devices: the scanner console, the probe(s), accessories, or external devices. One item on which to coach customers is **providing a well-defined complaint**. It’s one item that can significantly impact downtime or troubleshooting efforts. Often times, troubleshooting comes down to the subtle and patient process of eliminating variables versus a quick, head-on approach. #### **2. Always use a tissue mimicking phantom to assess image quality** We’ve been told by many a sonographer that, “this patient’s images just don’t look that good.” Besides being a very vague description of the issue, variations in human tissue have the potential to affect overall image quality as well as the potential to introduce several types of artifacts. A key rule in this modality is: **Always use a phantom to assess image quality**. Due to variations in human anatomy, overall image quality should never be assessed using patient images. A tissue mimicking phantom offers consistency and can help remove multiple variables from a diverse and complex troubleshooting tree. ![ATS Model 570 Ultrasound Phantom](https://innovatusimaging.com/wp-content/uploads/2026/06/5-rules-for-testing-ultrasound-image-quality-3.jpg)ATS Model 570 Ultrasound Phantom#### **3. Be sure to assess image quality using a factory or default preset** It’s good to note the system preset used during the patient study. A system preset is a single menu selection that pre-configures dozens (if not up to a hundred) user-based settings on the scanner. It tailors the scanner’s (and probe’s) performance for the particular patient study. The preset’s name is typically listed in the header of the image, such as carotid, adult echo, or abdominal. The challenge with presets is that they are software based and so they can become corrupted, edited, altered, or even deleted. To rule out more variables: **Be sure to assess image quality using a factory preset**. It could be that someone edited a custom preset, and it affected the image quality when using a **particular** probe during a **particular** type of study. Factory, or default, presets are not able to be edited and offer yet another level of consistency to the troubleshooting process. ![Same probe, same scanner, using Preset 1](https://innovatusimaging.com/wp-content/uploads/2026/06/5-rules-for-testing-ultrasound-image-quality-4.jpg)Same probe, same scanner, using Preset 1![Same probe, same scanner, using Preset 2](https://innovatusimaging.com/wp-content/uploads/2026/06/5-rules-for-testing-ultrasound-image-quality-5.jpg)Same probe, same scanner, using Preset 2![Harmonics turned-on](https://innovatusimaging.com/wp-content/uploads/2026/06/5-rules-for-testing-ultrasound-image-quality-6.jpg)Harmonics turned-on![Harmonics turned-off](https://innovatusimaging.com/wp-content/uploads/2026/06/5-rules-for-testing-ultrasound-image-quality-7.jpg)Harmonics turned-off#### **4. Perform a side-by-side image quality comparison** A next-step in minimizing variables is to **Perform a side-by-side image quality comparison**. This requires using two probes of the **same** exact model, plugged into the **same** system console, using the **same** identical system settings, while imaging on a tissue mimicking phantom. This type of testing can pose a challenge as the technician would have to locate a like probes, but the process can provide a significant level of confidence when troubleshooting overall image quality (given one or both probes does not have a performance problem). #### 5. **Verify that the reported complaint follows the probe** If a side-by-side comparison just isn’t possible, another solid tool would be to test the probe on a different, but **identical**, system console and determine: **If the reported complaint follows the probe**. The same rules as above still apply,1) well-defined complaint, 2) phantom usage, 3) factory preset, and 4) same system settings. The challenge in this scenario may be locating an identical system. Probe models do cross scanner models, but not all scanner models provide identical system settings, available presets, or level of image quality (example, GE Logiq S8 and Logiq E95). Both systems may support the 9L-D, but the image displayed by the same probe model on the two different system models may be inconsistent. The image may be consistent between the E95’s but may not be between differing models. ## What is the best way to test image quality? We’ve been asked, “Is there one test that could serve as a good overall baseline or foundation for assessing image quality?”. Both the [ACR ](https://www.acraccreditation.org/)(American College of Radiology) and [AIUM ](https://aium.org/)(American Institute of Ultrasound in Medicine) cite multiple tests for thoroughly assessing and documenting image quality. In our opinion, **Overall Image Uniformity** serves as the foundation for all other image quality tests (axial/lateral/functional resolutions and others). In the field, if a probe or system is unable to produce a uniform image within acceptable criteria, there is no need to proceed with any further testing until corrective action is taken to address non-uniformity. Once uniformity has been re-established, more thorough testing can be performed. ![Overall image uniformity showing consistent background shading](https://innovatusimaging.com/wp-content/uploads/2026/06/5-rules-for-testing-ultrasound-image-quality-8.jpg)Overall image uniformity showing consistent background shading **Categories:** Articles **Tags:** Ultrasound Probes --- ### [Soft training that can save your budget](https://innovatusimaging.com/soft-training-that-can-save-your-budget/) **Published:** June 25, 2026 **Author:** magnoliaadmin **Content:** It’s a given that your service team needs ongoing, specialized in-depth training on maintaining and troubleshooting the devices you have in your imaging departments. However, sometimes the soft training, training on strategies and processes for lowering your costs, optimizing performance, and managing your return on Investment (ROI) is missed. From years of experience, we’ve discovered that employing this skill set often pays off the most for long-term savings, ownership costs and maximizing uptime. **It’s the soft side of training that can deliver some hard and real results.** Below are some tips on soft training that can save your budget. ## Process Analysis It pays to engage an expert to help identify opportunities for improvement. This is especially true when it comes to handling and caring for your ultrasound probes, especially TEE probes. We have found that a single facility can reduce maintenance costs by 50% or more in just months by taking concerted actions to avoid issues that can cause downtime and/or permanent damage like trauma, fluid invasion, and damage from cleaning practices and chemical disinfectants. Innovatus, and it’s legacy companies, have been helping customers do just that for over 15 years, and we’d welcome the opportunity to include your facility. ![](https://innovatusimaging.com/wp-content/uploads/2026/06/soft-training-that-can-save-2.jpg)## Preventative Maintenance Ben Franklin said, “An ounce of prevention is worth a pound of cure” (or time and money in this business). We’ve helped customers avoid costly repairs and downtime by adding their TEE probes to a proactive PM program, through or ***SafeTEE program.*** By replacing bending rubbers, re-sealing lenses, adjusting the articulation, and other seemingly little issues which we’ve identified, before they have an opportunity to progress, significant failures can be mitigated, and considerable expenses can be minimized. A proactive PM program, designed to focus upon wearable items, can extend the life of TEE probes, increase your ROI and delay, minimize or eliminate the need to purchases costly replacements saving your department budget and enabling your capital budgets to go further. ## Partner Selection It’s costly to keep changing providers for your repair needs. It consumes resources within your own department having to research repair capabilities, pricing, loaner availability and options and it encumbers your supply chain and billing departments. To maximize your time and allow you to focus upon proactive activities, service teams should qualify their potential providers by taking a look under the hood of each being considered. - Ask providers very specific questions important to you and your customers…What you can expect as far as repair capabilities, loaner availability, repair methodologies, quality systems applied, turnaround time and pricing for individual vs. multiple transactions. Although reducing service costs is important, it should not be a key qualifier in the decision-making process. - Is the provider going to address just what was reported or will they take a holistic approach to the product? Does the provider perform repairs in-house or outsource to a 3rd-party whose processes they don’t monitor or control? If so, what is and how much of the process is outsourced? Insist on touring a potential repair provider’s facility either in-person or virtually. Have the provider use Teams, Zoom, Skype or Facetime to walk you through their repair operations and show you part of the repair process to your product. - Some other items to consider are a provider’s commitment to ISO certification, if they are certified, to which standard, and how recent or current is their certification. What does the certificate list as the provider’s Scope of Service. It’s very different to be certified for ultrasound service and being certified for ultrasound probe repair. Knowing a provider’s commitment to ISO certification and actual approach to repair is key to knowing what you can expect in terms of outcomes, sustainability and repair ROI. ![](https://innovatusimaging.com/wp-content/uploads/2026/06/soft-training-that-can-save-4.jpg)One of the keys to a solid partnership with a repair provider is that provider’s ability to help your team maximize product lifecycles and ROI. Do they offer consultative services? Do they and how can they help you and your team meet the goals you’ve established? For a list of questions to ask, techniques and best-practices to help you find a partner you can count on for the long-term, email TedL@innovatusimaging.com. As you look at your budgets for the rest of this year and on to next year, take a look at partner programs. Many times, it’s the soft training that can save your budget. Savings that can help set you up for higher efficiencies, greater ROIs, extended lifecycles for your imaging devices and set your team up to operate ***proactively*** versus reactively! **Categories:** Articles **Tags:** Ultrasound Probes --- ### [Decoded dStream and Error-Free AIR coils](https://innovatusimaging.com/decoded-dstream-and-error-free-air-coils/) **Published:** June 25, 2026 **Author:** magnoliaadmin **Content:** Over the past few years, several OEMs have released new MRI coil models that have strayed from traditional design. Philips dStream™ and GE AIR™ coils utilize updated technologies and updated designs to provide greater SNR and enhanced image quality. Philips dStream**™** and GE AIR**™** coils perform the same functions, but do so using updated technologies and updated designs providing greater SNR (signal-to-noise ratio) and enhanced image quality to clinicians. Learn how Innovatus engineers have decoded Philips dStream coils and can provide Error-free GE Air coils. ## Expertise and Experience It’s been over 35 years since our legacy company began manufacturing MRI coils and offering MRI coil repair. It began as a result of supporting coils manufactured for our OEM partners. A few years later, a single hospital in Pittsburgh, PA inquired if we could repair an MRI coil manufactured by one of our non-OEM partners. It made excellent business sense, and the rest is history. We possessed the knowledge-base and expertise required to design, manufacture, and service MRI coils. We had the engineering talent in-house, possessed the manufacturing skillsets, the machining to fabricate replacement parts, and an ISO 13485 certified quality management system and the leadership in-place to assure success. Fast-forward to 2023. Believe it or not, there are still a few original employees on our team. ## Difference in Strength (Tesla) MRI strength is measured in Tesla (or T). The stronger the magnetic field, the greater the signal-to-noise ratio (SNR). Also, a stronger magnet enables the body to be imaged either 1) at greater resolution, or 2) at the same resolution, only faster. Back when we entered the service industry, MRI systems operated at 0.5T. Today’s healthcare systems utilize magnets with strengths of 1.5T – 3.0T. But it’s not going to stop there. The use of ultrahigh field systems is growing. In 2017, the first 7T system was cleared for clinical use in the U.S. and Europe. There are now dozens of 7T systems in-use worldwide. Currently, a 10.5T system is in-use at the University of Minnesota in their Center for Magnetic Resonance Research. ![](https://innovatusimaging.com/wp-content/uploads/2026/06/decoded-dstream-and-error-free-1.jpg) So, what’s the deal with developing these ultrahigh field systems? A 3T system has the potential to resolve tissue within the brain as small as 1mm. Cut that in-half (0.5mm) for a 7T system, and scanners at 10 – 11 T have been predicted to resolve down to 0.25mm. It will be quite some time before 7T systems are mainstream, as the ultra-high field systems cost about 10 – 14 million US dollars. Above details courtesy of Nature, Nature 563, 24-26 (2018), doi: ## Advancements in MRI Coil Design With advancement in MRI scanner technology, so is it with MRI coil design. Greatly, greatly, simplified, an MRI coil is an antenna. The coil receives minute signals from the body as the protons in the body repolarize after being exposed to an RF signal while in the magnetic field. One of the challenges with coil design is capturing the tiny signals with minimal signal loss (maximum SNR). One way that this is accomplished is to place the coil as close as possible to the region of interest. The closer a coil is placed to the region of interest, the better the SNR. It’s one of the reasons why there’s such a variety of coil designs. ![](https://innovatusimaging.com/wp-content/uploads/2026/06/decoded-dstream-and-error-free-2.jpg) ## GE AIR™ coils One of the ways that GE has increased SNR is through the use of a new coil design on their latest SIGNA™ systems. With the exception of a solid-design head coil, GE’s latest coils look like blankets. Although flex coils have been around for years, nothing is as revolutionary as these. The entire coil is flexible and can be totally wrapped around the anatomy. You just can’t get any closer. All of the circuitry is mounted on a flexible, very lightweight, ribbon-like, conductive material. The entire flex circuit is embedded within a non-removeable protective cover. The challenge with anything flexible, is that the design must withstand continued flexing without compromising performance. What a challenge for the repair industry. ## Philips dStream**™** Coils Although magnet strength has not increased much in the last 10 years, newer magnet designs offer increased receiver channels. Newer coil designs also offer increased receiver elements. The greater number of receivers, the greater the image resolution. The challenge with increasing the number of receivers is the need to increase the number of signal wires in an already very bulky system cable. The length of the system cable, the number of conductors, how well the cable is shielded, and how the cable is routed can influence the amount of external RF noise injected into the minute signals. As system cables are flexed over and over, they also become intermittent. One way that Philips has addressed this challenge is through fiber optics. Philips’ latest system, Ingenia, utilizes a revolutionary coil design (dStream™). dStream™ coils digitize the minute analog signals, received by the coil, and transmit them to the system via a fiber optic system cable. Fiber optic signal transmission results in virtually no signal loss. It also allows for increased receiver element counts without the limitations of individual analog wires. What a concept! Another new challenge for the repair industry. ## Challenge Accepted Despite the radical technological and material advances within these new coil designs, Innovatus engineers have been able to develop comprehensive repair solutions. From a design perspective, many of the components within all coils are similar…resonance circuits, filters, pre-amps, etc. It’s how those components are configured, packaged, and the design as-a-whole that might pose the greatest challenge. We’re happy to share that Innovatus engineers have decoded Philips dStream coils and can provide Error-free GE Air coils. Your GE Air™ coils can now be Air-free. Did you see what I did there, Error…Air? We are not limited by the flex circuitry within the Air™ coils, nor their new non-removeable packaging. As with all of our repair solutions, our engineers develop schematics, bills of materials, proprietary tools, and test procedures relative to each coil’s unique design. There is no one-size-fits-all repair. It’s a confident “Yes”, that we can repair your Air™ coil. We’re happy to announce that, over a year ago, we dCoded Philips dStream™ coils. Our engineers have designed specialized test equipment that enables us to interrogate the fiber optics within these new coils. We’re able to assess the coil’s overall performance and address your failures. We’re also able to replace the fiber optic system cable. It’s a capability that few, if any other provider, can offer. We can repair a failed dStream™ coil for less than 5 – 10% of its replacement cost. Contact us to learn more. **Categories:** Articles **Tags:** MRI Coils --- ### [TEE Probe Preventive Maintenance](https://innovatusimaging.com/tee-probe-preventive-maintenance/) **Published:** June 25, 2026 **Author:** magnoliaadmin **Content:** **TEE probes are exposed to significant wear as part of everyday normal use.** Significant savings add-up with a TEE probe preventive maintenance program. Last month, we provided an overview of TEE probes and in prior posts provided evidence that suggests that adding ultrasound probes to a comprehensive PM program can contribute to long-term cost savings and greater returns on investments. Based on the design and use of TEE probes, they are an excellent candidate for preventive maintenance. Yet few facilities consider TEE probes capital assets and almost none have added them to a PM program. The following might be considered a case study that examines just that, the benefits of specifically developing a TEE probe preventive maintenance program or AEM (Alternative Equipment Maintenance) Plan. Currently, manufacturers of ultrasound probes and systems do not recommend preventive maintenance on TEE probes and only offer costly replacements ($20,000 – $40,000 each). After repairing over 195,000 ultrasound probes, with over 50,000 being TEE probes, we’ve acquired a full understanding on points of wear, modes of failure, and model-specific characteristics. Combine this with our material selection process, testing, and qualification processes, the teams at Innovatus can confidently speak to this topic. ![](https://innovatusimaging.com/wp-content/uploads/2026/06/TEE-probe-preventive-maintenance-2.jpg) Punctures and perforations to the bending rubber, and subsequent fluid invasion during disinfection, is the primary cause of TEE probe failures…and is the primary reason that many TEE probes are beyond repair. ***The bending rubber starts to become more-brittle after 100-150 uses.*** This is due to the acidic nature of GI fluid and the harsh chemicals used in disinfection. As the bending rubber becomes more-brittle, it is more apt to perforate when encountering a sharp object such as a tooth, surgical instrument, or other hard surface or object. #### Knowing that bending rubber damage WILL occur at some point, is this component not a prime candidate for preventive maintenance? ![](https://innovatusimaging.com/wp-content/uploads/2026/06/TEE-probe-preventive-maintenance-3.jpg) Another common failure is articulation, or tip deflection. ***Over time, the internal steel cables that control articulation will stretch and fray, similar to old shoelaces.*** Eventually the distal tip’s range of motion becomes reduced, leading the users to exert greater force on the knobs, adding more stress to an already compromised cable. Eventually, the articulation cables break from continued stress. #### Knowing that the articulation components are a point of wear, is this area not another candidate for preventive maintenance? Just like many standard probes have sealant surrounding the acoustic lens, so do certain TEE probes, specifically 3D volumetric TEE probes, such as the Philips X8-2t, GE 6VT-D, and Siemens Z6M. ***Over time, the sealant, medical-grade caulking as an example, will degrade and wear-away.*** Eventually, the lack of sealant will leave a void, potentially allowing gross fluid invasion during disinfection. Again, gross fluid invasion is the primary reason that TEE probes fail and that many are beyond repair. ![](https://innovatusimaging.com/wp-content/uploads/2026/06/TEE-probe-preventive-maintenance-4.jpg)Just like many standard probes have sealant surrounding the acoustic lens, so do certain TEE probes, specifically 3D volumetric TEE probes, such as the Philips X8-2t, GE 6VT-D, and Siemens Z6M. ***Over time, the sealant, medical-grade caulking as an example, will degrade and wear-away.*** Eventually, the lack of sealant will leave a void, potentially allowing gross fluid invasion during disinfection. Again, gross fluid invasion is the primary reason that TEE probes fail and that many are beyond repair. #### Is this not yet another argument for adding TEE probes to a preventive maintenance program? Interestingly, the three items above can be visualized and monitored over time, but in reality, it seldom occurs. Departments that perform TEE studies are legally required to log each probe’s use, by serial number or other identifier. Depending upon usage, 100-150 uses may span less than 90 days at some facilities, 1-year at others. Operator’s Manuals cite the importance of end-users, and those performing probe disinfection, to be performing visual inspections. It’s also recommended that echo-techs perform a functional check of the articulation between each use inspecting range of motion. ***A good practice is to address the items above at a minimum of every 6-9 months.*** #### Our data indicates that TEE probes have an annual failure rate of 65% – 100%. This translates to a catastrophic failure on each TEE probe every 12 – 18 months. ***In some facilities, this rate is 100% – 150% or one every 6 – 12 months.*** Obviously, this is dependent upon the practices in-place and the level of care and handling occurring at each facility. Our data is not expected to indicate the failure rate at your facility. An example of an annual PM to a 3D TEE probe would consist of: 1. Replacing the bending rubber 2. Adjusting the articulation’s range of motion, and 3. Replacing the seal surrounding the acoustic lens ### Let’s do a cost analysis For the sake of conversation, let’s place the cost of an annual PM at $1000, the cost of an OEM replacement 3D TEE at $22,000, and the average cost of repairing a 3D TEE at $5,000. What also needs to be considered is the loss of revenue due to canceled patient studies due to TEE probe failures. Let’s also assume that your facility supports 10-TEE probes. Below is a model that suggests that adding TEE probes to a PM program offers considerable savings over the traditional OEM model. Even if additional TEE probe failures occur, the cost savings are significant. ![](https://innovatusimaging.com/wp-content/uploads/2026/06/TEE-probe-preventive-maintenance-5.jpg) So where do you begin? #### It’s easy as 1, 2, 3 Start by inventorying your TEE probes and adding them to a PM schedule. As PM’s are required, request a no-charge loaner to maintain your customer’s uptime. Innovatus will send the loaner, you use the existing box and shipping label provided to return your probe, and we’ll return it in a matter of a few days. Complement this with partnering with echo-techs and central processing staff to perform visual inspections, leakage testing, and proper care and handling and you’re set for success. Innovatus Imaging publishes a [***TEE visual inspection guide***](/wp-content/uploads/2026/06/Innovatus-Imaging_TEE-Inspection-Guide.pdf) that can be used educationally and even posted to keep the concept of visual inspections top-of-mind. The guide can be downloaded from the resources section of our website and printed, or we can send high quality hard copies to your facility. Our team is also available to hold training sessions and assist with assessing the quality of TEE care and handling at your facility. **[Learn more about our SafeTEE program here](https://innovatusimaging.com/ultrasound-probe/ultrasound-probe-safetee/)**. We welcome setting up a TEE PM program designed to meet your particular facility’s needs. We’re also able to show you the potential savings based on YOUR data. #### If you don’t schedule time for preventive maintenance, your device will schedule it for you…and usually at the most inopportune time. **Categories:** Articles **Tags:** Ultrasound Probes --- ### [Crystal Clear](https://innovatusimaging.com/crystal-clear/) **Published:** June 25, 2026 **Author:** magnoliaadmin **Content:** ## What Every Biomed Should Know About Ultrasound Probe Arrays As an HTM professional, you’re constantly troubleshooting equipment. But what happens when an ultrasound probe isn’t producing clear images—despite looking perfectly fine on the outside? The answer often lies in one of the most fragile, misunderstood, and essential components: the acoustic array. After reading this, things should be crystal clear. We’re going to continue in a series focusing on some of the key components within an ultrasound probe. If you missed last month’s content, we focused on the acoustic lens. Many consider it just a rubber membrane that contacts the patient. The truth is that it the lens is much more complex than it appears, and it serves multiple purposes. The most technically complex component within an ultrasound probe is the acoustic array. Ever wonder why ultrasound probes are referred to as transducers? A transducer is just a generic term for any device that converts energy from one form to another. Technically, a speaker is a transducer, as is a microphone. Following that thought stream, a lightbulb is a transducer, as is a thermistor, and as is a solar panel. Each of these examples converts energy from one form to another. Look out, here comes the piezoelectric element. It has the ability to convert electrical energy into sound (technically mechanical) energy, **and then** reverse the process by converting sound (or mechanical) energy into electrical energy. Few, if any, other materials are able to translate energy in this manner. Think about it, a lightbulb cannot create electrical energy as a result of light being applied to it. To the layperson, the array might just seem to be some type of mystical component. ## Technical Stuff At the heart of an acoustic array are piezoelectric elements. Some still refer to these as “the crystals”. Why? In the early days of ultrasound, researchers discovered that applying pressure to crystals, such as quartz, tourmaline, and Rochelle salt generated electrical energy. The term stuck. The colloquial term “crystals” is quite a departure from the highly advanced acoustic materials used in today’s acoustic arrays. For much of the time that ultrasound technology has existed, ceramics, such as PZT (Lead Zirconate Titanate), have been used in acoustic arrays. Now, single crystal and CMUT technology are in mainstream use. We won’t dive into the technical differences or advantages/disadvantages of each. Keep in mind that, as acoustic arrays have become more advanced, they have also become more fragile. The acoustic array is much more than just a collection of piezoelectric elements. In design and manufacturing, the array is referred to as the acoustic stack. Today’s acoustic arrays resemble a sandwich that consists of multiple layers. At the core of the array are the piezoelectric elements which are commonly referred to as the “crystals”. Despite the size and weight of the entire array, the elements themselves, are extremely small. The height or thickness of a single element may be less than 0.4mm. Their thickness is typically compared to that of less than a hair. ## Beneath the Surface Beneath the array is a backing material to which the elements are bonded. The backing material serves two purposes, 1) To dampen the high frequency vibrations of the elements and provide a crisp clean signal, and 2) To direct the acoustic energy created in the appropriate direction…out of the probe, and into the patient. On top of the elements are acoustic impedance matching layers. Matching layers are designed to maximize energy transfer from the array into the patient. The scan or acoustic coupling gel, applied between the probe and the patient is another type of a matching layer. Without scan gel, it’s almost impossible to acquire an image. The latest matrix array probes from Philips utilize 10 matching layers between the acoustic elements and the patient. ![Acoustic Stack Cut-Away](https://innovatusimaging.com/wp-content/uploads/2026/06/crystal-clear-2.jpg)Acoustic Stack Cut-Away![Top-down look at an acoustic array](https://innovatusimaging.com/wp-content/uploads/2026/06/crystal-clear-3.jpg)Top-down look at an acoustic array![Note the interconnects/traces](https://innovatusimaging.com/wp-content/uploads/2026/06/crystal-clear-4.jpg)Note the interconnects/traces![Note the individual elements](https://innovatusimaging.com/wp-content/uploads/2026/06/crystal-clear-5.jpg)Note the individual elements## Common Failures We can say, with confidence, that a strong majority of probes sent-in for repair have presented with ***performance problems due to traumatic array damage***. Yet, there is no, or ***very little, evidence of an impact to the probe*** itself. Knowing that the ceramic-like acoustic elements are extremely thin and fragile, and knowing that the scan head weighs about a pound…when a probe falls to the floor or is accidentally dropped, the impact shatters a portion of the elements. The damaged elements may no longer resonate at the designed frequency or may not function at all. Another root cause of array damage is gross fluid invasion, related to TEE probes and other probe types that are high-level disinfected. If there’s a break in physical integrity (missing seal, hole in the lens, or open seam) disinfectant can enter the probe, short-circuit the scanhead electronics, and/or damage the array. ![Open seams on an ultrasound probe](https://innovatusimaging.com/wp-content/uploads/2026/06/crystal-clear-6.jpg)Open seams on an ultrasound probe![Open seams on an ultrasound probe](https://innovatusimaging.com/wp-content/uploads/2026/06/crystal-clear-7.jpg)Open seams on an ultrasound probe![Gel intrusion to an ultrasound probe](https://innovatusimaging.com/wp-content/uploads/2026/06/crystal-clear-8.jpg)Gel intrusion to an ultrasound probe## Common Symptoms Typically, traumatic damage presents as a dark vertical line or vertical area of no information, called ***image*** ***dropout***. In fact, ANYTHING that causes an acoustic element not to function can result in image dropout. Damage via fluid invasion (or internal contamination) usually presents as intermittent vertical white lines, streaking through the image. With more advanced probe designs, such as the Philips X5-1c, X8-2t, or GE 6VT-D, error codes may be displayed on the scanner console. **Symptom****Likely Cause**Dark, vertical line (image dropout)Cracked or damaged acoustic elementsWhite streaks or flashing linesFluid invasion, internal contaminationScanner error codesElectronic failures, short circuits, fluid invasion![Major flaw in center of image](https://innovatusimaging.com/wp-content/uploads/2026/06/crystal-clear-9.jpg)Major flaw in center of image![Major flaw in center of image](https://innovatusimaging.com/wp-content/uploads/2026/06/crystal-clear-10.jpg)Major flaw in center of image![Multiple minor flaws = Major flaw](https://innovatusimaging.com/wp-content/uploads/2026/06/crystal-clear-11.jpg)Multiple minor flaws = Major flaw![Minor flaw in center of image](https://innovatusimaging.com/wp-content/uploads/2026/06/crystal-clear-12.jpg)Minor flaw in center of image![White speckling in B-mode](https://innovatusimaging.com/wp-content/uploads/2026/06/crystal-clear-13.jpg)White speckling in B-mode## Don’t Replace — Repair Innovatus Imaging is one of the only ultrasound probe repair companies in the U.S. with an FDA-registered facility that manufactures ultrasound probes and ultrasound-related devices for several prominent OEMs. - We’ve repaired over 195,000 ultrasound probes spanning over 350 different models. - Since the early 2000’s, we’ve been able to surgically repair or fully replace the acoustic array on over 160 of the most popular probe models. - By being able to repair or replace the array, fully replace the wiring harness, and perform complex electrical repairs, we’re able to restore your probe’s performance…not just get it working again. - Don’t just get your probe repaired—Restore its performance and lifecycle for a fraction of the cost of replacement. ## What This Means for You and Your Clinicians You play a pivotal role in: – Detecting early warning signs – Preventing catastrophic probe failures – Avoiding unnecessary replacements, and – Saving time and support costs for your customers ## Final Takeaway Next time you see a weird line on a scan or hear about a ‘dropped probe,’ think deeper. Think acoustic array. Because when it comes to ultrasound performance—It’s crystal clear: You’re the key to keeping it sharp. **Categories:** Articles **Tags:** Ultrasound Probes --- ### [Harness the Power: Why cable failures may be the problem](https://innovatusimaging.com/harness-the-power-why-cable-failures-may-be-the-problem/) **Published:** June 25, 2026 **Author:** magnoliaadmin **Content:** ## ![⛓️‍💥](https://s.w.org/images/core/emoji/17.0.2/svg/26d3-fe0f-200d-1f4a5.svg)**The, Hidden, Weak Link in Ultrasound Probes** When we think about ultrasound probe failures, the acoustic array often takes center stage. But right behind it—often overlooked—is the **wiring harness and cable jacket**. These components are critical to performance and reliability, yet they’re subjected to constant stress: continued flexing, accidental pulling, pinching, and even being rolled over. It’s no surprise they break down. Wiring failures are something with which most of us are familiar, they’re not just limited to ultrasound probes. ![](https://innovatusimaging.com/wp-content/uploads/2026/06/harness-the-power-why-cable-failures-2.jpg) ## ![🛜](https://s.w.org/images/core/emoji/17.0.2/svg/1f6dc.svg) One Possible Solution You might think wireless probes are the answer—and yes, they exist—but they come with their own set of challenges: - RF interference - Limited range - Poor signal-to-noise ratios - And yes, they’ve even been tossed in the trash by accident! So, for now, wired probes remain the standard. ## ![📊](https://s.w.org/images/core/emoji/17.0.2/svg/1f4ca.svg) **What the Data Shows** We analyzed the past 2-years of standard probe repairs (omitting TEE and mechanical 3D probes). Of about **10,000 standard probe repairs**: - **>50%**: Acoustic array damage/failures - **~37%**: Wiring/cable failures - **13%**: Lens, strain relief, cosmetics, electronics That means over ***a third of all probe failures*** could be traced back to the cable. ![](https://innovatusimaging.com/wp-content/uploads/2026/06/harness-the-power-why-cable-failures-3.jpg) ## ![📈](https://s.w.org/images/core/emoji/17.0.2/svg/1f4c8.svg) **Design Complexity Is Growing** Legacy probes may have had fewer than 100 micro-coaxial wires. Yes, ***ONLY*** less than 100. Typically, there was 1 wire per acoustic element. More complex probe models, such as the Philips VL13-5, L12-5 50mm, and L18-5 increase the element counts in the acoustic array to 192, 256, and 288 respectively, yet still use a wiring harness containing about 170 wires. In these models, both the scanner and the probe electronics use multiplexers. The harness carries, not only the T/R signals, but also power and signals to control the Mux’s. Newer live-3D volumetric probe models, such as the Philips X5-1c and GE 4Vc-D have ***over 3000*** acoustic array elements, yet still only use a harness with less than 200 wires. ## ![🔍](https://s.w.org/images/core/emoji/17.0.2/svg/1f50d.svg) **How Failures Show Up in the Field** Barring physical damage, when the cable is cut, pinched, rolled-over, or pulled, wiring failures occur as a normal part of almost every probe’s lifecycle. Wiring failures usually lead to service calls being placed for non-descript problems or general terms, such as noise artifacts. Depending upon the level of detail provided by the customer, wiring failures may be challenging to reproduce in the field without a consistent test process. Our transducer assessment guide provides step-by-step instructions on a consistent testing process. More information about the guide is below. - **Color Doppler**: Vertical streaks or flashing lines of varying color - **CW Doppler**: Crackling/static and sharp, white spikes in the spectral trace - **2D Mode**: Intermittent or constant “black” lines of image dropout - **Advanced Probes**: Double/partial images or ***error codes*** ## ![⚠️](https://s.w.org/images/core/emoji/17.0.2/svg/26a0.svg) **Typical Fixes (and Their Risks)** - **Cut-back & re-terminate**: Shortens cable over time (and end-users notice) - **Used cable harvesting**: You don’t know the age of the replacement cable (uncertain wear and tear; a gamble on longevity) - **Generic replacements**: May compromise safety & performance and OEM design integrity ## ![✅](https://s.w.org/images/core/emoji/17.0.2/svg/2705.svg) **Innovatus Imaging’s Solution** As an **FDA-registered manufacturer**, we: - Fabricate **100+ unique cable assemblies** - Use wires as fine as **52-gauge** (coaxial wires thinner than a human hair) - Validate ***every*** solution against bench-marked specifications - Deliver **sustainable repairs** that extend device lifecycle and reduce overall cost of ownership We don’t just fix cables—we engineer solutions that restore performance and reliability. **Categories:** Articles **Tags:** Ultrasound Probes --- ### [“Good Enough” Repairs Put HTM in an Unfair Position](https://innovatusimaging.com/good-enough-repairs-put-htm-in-an-unfair-position/) **Published:** June 25, 2026 **Author:** magnoliaadmin **Content:** “Good Enough” Repairs Put HTM in an Unfair Position. By the time an ultrasound probe reaches the Clinical Engineering or HTM department for repair evaluation, there is already pressure in the room. Budgets are tight. Clinicians want the probe back yesterday. Administrators want the lowest possible cost. That’s how “good enough” repairs became normalized. But for HTM professionals, “good enough” isn’t a harmless compromise. ***It’s a professional liability.*** A probe that powers on and produces an image may satisfy a purchase order, but it doesn’t satisfy the clinical obligation that comes with releasing equipment back into patient care. And when a repaired probe under-performs—or has a latent failure—it’s not the repair vendor who absorbs the fallout. It’s YOU. ## ![☝️](https://s.w.org/images/core/emoji/17.0.2/svg/261d.svg)Functional Is Not the Same as Clinically Acceptable Every biomed understands the difference between **functionality** and **performance**. Yet much of today’s ultrasound probe repair marketplace is built around the lowest price, which questions “how?”. For many repair providers, it’s a race to the bottom. If the system recognizes the probe and the image looks “okay,” is the repair complete? Deficiencies in performance rarely announce themselves on day one. Instead, they show up in longer scan times, repeat exams, clinician hesitation, ***and quiet loss of confidence***. When that happens, the probe doesn’t go back to the vendor first. It comes back to YOU. ## ![🙈](https://s.w.org/images/core/emoji/17.0.2/svg/1f648.svg)![🙉](https://s.w.org/images/core/emoji/17.0.2/svg/1f649.svg)![🙊](https://s.w.org/images/core/emoji/17.0.2/svg/1f64a.svg)Cheap Repairs Don’t Remove Cost—They Shift Risk Low‑cost repairs are often justified as financial stewardship. In reality, they frequently just move cost out of the repair line item and into operational friction: - Higher repeat‑repair rates - Shortened probe lifespan - Increased downtime and loaner dependence - More service calls and clinician complaints Most concerning, they shift **clinical and reputational risk** onto HTM departments without equivalent transparency. Many bargain repairs rely on reused components, substitute materials, or limited post‑repair testing. On paper, everything looks acceptable. In practice, HTM owns the outcome. That’s not cost savings. That’s risk transfer. ## ![🧑‍⚕️](https://s.w.org/images/core/emoji/17.0.2/svg/1f9d1-200d-2695-fe0f.svg)Reliability Is an HTM Credibility Issue Repeated probe failures don’t just affect uptime—they erode trust. Not in vendors, but in HTM departments. Clinicians don’t distinguish between repair providers. They remember the probe that “never works right” or “just got fixed again.” Over time, that perception undermines confidence in equipment management—and by extension, in HTM leadership. Durability matters. Repair processes that restore OEM‑intended design, safety, efficacy, structural integrity, and performance reduce repeat failures and protect HTM credibility. ## ![📶](https://s.w.org/images/core/emoji/17.0.2/svg/1f4f6.svg)Raising the Standard Is Still a Choice The industry often frames cheap probe options as your best choice. It isn’t. HTM leaders can—and should—demand: - Repeatable processes that deliver consistent outcomes - Proven, validated repair materials - Documented performance, not just functionality - ISO 13485:2016 Certified QMS (Scope specifically for transducer repair) - Accountability that aligns with clinical risk, not just price Organizations such as **Innovatus Imaging** have demonstrated that high‑quality probe repair is achievable without pushing risk downstream to HTM. The difference isn’t marketing—it’s methodology, testing rigor, and refusal to accept “good enough” as a standard. - After 195,000 probe repairs, No other provider has seen more or repaired more. - As an FDA-registered ultrasound probe manufacturer, Innovatus Imaging has the in-house talent and expertise your patient’s deserve. - With the longest warranty periods in the industry trending for over 1.5 years at 1.6%, We lessen the risk to HTM departments Many of our clients are surprised to learn that quality doesn’t cost much more than “Good Enough”. ## ![📊](https://s.w.org/images/core/emoji/17.0.2/svg/1f4ca.svg)The Bottom Line Every probe released back into service carries an implicit endorsement from HTM. Whether acknowledged or not, that decision reflects professional judgment. Accepting “good enough” repairs lowers the bar—and places HTM in the uncomfortable position of defending outcomes shaped by someone else’s shortcuts. In a profession built on safety, reliability, and trust, that’s not a compromise worth making. “Good enough” may balance a spreadsheet. It doesn’t protect patients. And it doesn’t protect HTM. **Categories:** Articles **Tags:** Ultrasound Probes --- ### [Taking a closer look: Micro-damage](https://innovatusimaging.com/taking-a-closer-look-micro-damage/) **Published:** June 25, 2026 **Author:** magnoliaadmin **Content:** It can be frustrating to HTM teams, and end-users, to learn that their ultrasound probe, **that was only sent in to address a damaged strain relief**, may require a more invasive repair. Two of the most-common failures with ultrasound probes are intermittent or broken wires in the cable harness and damaged acoustic elements in the array. Damage to the acoustic array might be considered micro-damage. Many times, there are no outward indications of trauma, yet the array has sustained catastrophic damage. Let’s take a closer look at micro-damage to the acoustic array. The acoustic array of an ultrasound probe might be considered a magical component to the layperson. Its piezoelectric properties enable it to convert electrical energy into sound energy ***AND*** reverse the process by converting sound energy into electrical energy. The array combines micro-electronics and precision mechanics. It’s a highly precise component manufactured to very detailed specifications and specifications are measured in microns. Innovatus is an FDA-registered manufacturer of ultrasound probes, so we have the in-house talent, expertise, and specialized tools and instruments needed to construct acoustic arrays as well as finished-goods-quality ultrasound probes for several prominent OEMs. Let’s look at the design of an acoustic array. ## Acoustic Array Design Think of the array as a sandwich that consists of multiple layers. At the core of the array are the acoustic elements which are commonly referred to as the “crystals”. Despite the size and weight of the entire array, the elements themselves, are extremely small. The height or thickness of a single element may be less than 0.4mm. Their thickness is typically compared to that of less than a hair. ![Acoustic Stack](https://innovatusimaging.com/wp-content/uploads/2026/06/taking-a-closer-look-micro-damage-1.jpg)Acoustic Stack![Acoustic Stack Cut-Away](https://innovatusimaging.com/wp-content/uploads/2026/06/taking-a-closer-look-micro-damage-2.jpg)Acoustic Stack Cut-Away![Note the interconnects/traces](https://innovatusimaging.com/wp-content/uploads/2026/06/taking-a-closer-look-micro-damage-3.jpg)Note the interconnects/traces![Note the individual elements](https://innovatusimaging.com/wp-content/uploads/2026/06/taking-a-closer-look-micro-damage-4.jpg)Note the individual elementsThe lens has been partially removed and the array has been modified to show the individual elements and interconnects ## Backing Material Beneath the array is a backing material to which the acoustic elements are bonded. The backing material serves two purposes: 1. To dampen the high frequency vibrations of the elements and provide a crisp clean signal. Think of a single element as a bell. Ring a bell and the tone will continue until either A) it loses energy or B) someone grasps the bell to stop it from ringing. The backing material stops the acoustic elements from “ringing” so that they can be “rung” again…and again…and again, with high frequency ultrasound pulses, and 2. To direct the energy created by the array in the appropriate direction…Out of the probe, through the lens, and into the patient. Without backing material, the acoustic energy would emanate in all directions, throughout the entire scan head, minimizing that which enters the patient. ## Matching Layers On top of the array elements are acoustic matching layers, and, ultimately, the rubber-like acoustic lens. Matching layers are designed to maximize energy transfer from the array into the patient. The scan gel, used on a probe during patient studies, serves as a matching layer. Without the use of scan gel, it’s hard to couple the acoustic energy to the body. The latest matrix array probes from Philips utilize 7-different materials on top of one another as matching layers. They’re quite complex. ## Acoustic Lens Although the acoustic lens serves as another matching layer, it’s more than just that. Being a rubber-like material, it serves as an electrical insulator against the several hundred volts applied to the array elements. It’s also a chemical barrier, sealing the internal components from potential liquid entry, such as chemical disinfectants and body fluids. The lens is also a precision component. It has a very defined thickness and shape, and is constructed of a specific material set. Lens designs typically employ a curvature to enable mechanical focusing of the sound beam to a particular distance away from the probe. **Special note regarding materials used in repair** Repairs made to ultrasound probes need to be performed using adhesives and materials consistent with the OEM design and must be ISO 10993 compliant. However simple the process of replacing a lens or strain relief may seem, repairs should not be made using standard, over-the-counter type materials such as caulking, epoxy, super glue, or standard RTV materials (which we see on a regular basis). ***Innovatus Imaging only uses materials which are ISO 10993 compliant and have been proven to be consistent with the OEM intended design.*** ## Root Cause Analysis After 30+ years of repairing probes, we can say with confidence, that a strong majority of probes sent-in for repair have presented with image dropout due to traumatic array damage, yet there is no, or very little, evidence of an impact to the probe itself. How can this be? Knowing that the ceramic-like acoustic elements are extremely thin and fragile, and knowing that the scan head weighs about a pound…when a probe falls to the floor or is accidentally dropped, the impact shatters a portion of the elements. The elements no longer resonate at the designed frequency, and they fail in a certain pattern. There’s a visual signature in image quality that is easily recognized by our evaluation team. Although, acoustic and electrical testing can be used to confirm the damage, a tissue mimicking phantom and a properly configured scanner are more than sufficient. ![Lens removed and array modified](https://innovatusimaging.com/wp-content/uploads/2026/06/taking-a-closer-look-micro-damage-5.jpg)Lens removed and array modified![Image dropout due to array damage](https://innovatusimaging.com/wp-content/uploads/2026/06/taking-a-closer-look-micro-damage-6.jpg)Image dropout due to array damage![Array for an inter-cavity probe](https://innovatusimaging.com/wp-content/uploads/2026/06/taking-a-closer-look-micro-damage-7.jpg)Array for an inter-cavity probeToday’s software laden scanners are capable of performing image quality “miracles”. Software enhancements, such as harmonic imaging, compound imaging, multiple focal zones, speckle reduction imaging, etc., make it possible to mask, or even hide, deficiencies in system or probe performance. Simply put, it’s possible through all of the system software, ***to NOT visualize image quality problems*** on a probe with a damaged array or intermittent wiring. Conversely, it’s actually possible to create a very poor image using a healthy probe, connected to a healthy system. Innovatus has created a how-to guide for testing image quality. It provides guidance for properly performing standard image quality tests and presents disabling software corrections. [Access our How-To Guide by clicking here.](https://innovatusimaging.com/performing-ultrasound-probe-quality-assurance-assessments-a-how-to-guide/) ## What’s All This Mean For You? For years, a damaged acoustic array translated to a probe’s replacement. Since 2008, Innovatus Imaging has had the ability to surgically repair or fully replace the acoustic array on over 100 of the most popular probe models. By being able to repair or replace the array, fully replace the wiring harness, and performing complex electrical repairs, Innovatus is able to restore your probe’s performance…not just get it working again. And, we do so at a fraction of the cost of a replacement. **Categories:** Articles **Tags:** Ultrasound Probes --- ### [Early Warning Signs](https://innovatusimaging.com/early-warning-signs/) **Published:** June 25, 2026 **Author:** magnoliaadmin **Content:** If you don’t schedule time for preventive maintenance, your device will schedule it for you…and usually at the most inopportune time. A simple web search on the term preventive maintenance (PM) results in 171 million results in 0.5 seconds but its definition and how its practice is implemented differs based on many criteria. There are early warning signs related to your ultrasound probes that may indicate that NOW is the time for a repair. **Let’s define preventive maintenance as routine, scheduled activities designed to minimise unplanned downtime and expensive costs associated with unanticipated failures.** Preventive maintenance on ultrasound systems can vary greatly depending on who is performing the PM and the type of PM program established (Traditional or Alternative Equipment Maintenance Plan). What’s performed as part of the PM can differ greatly as well, and some facilities have generalized PMs across all makes/models of scanners. ![Dirty Filter](https://innovatusimaging.com/wp-content/uploads/2026/06/early-warning-signs-2.jpg)Dirty Filter According to several GE service manuals, air filter cleaning and cleaning of the scanner is the responsibility of end-users and should occur monthly, and probes are to be visually inspected **prior to each use**. For those that have supported this modality, we know that these tasks typically don’t occur, at least by the sonographers. **Let’s examine a traditional OEM-level PM on an ultrasound scanner.** Depending upon the OEM and contractual obligations, preventive maintenance may only be performed **once every year**. - The system is cleaned - Visually inspected - Damaged mechanical parts are replaced - Diagnostics are run - General image quality checks are performed as well as electrical safety - If probes are damaged, or their safety or function is in question, they are replaced Most facilities categorize ultrasound probes as accessory devices, when they are in fact separate Class 2 medical devices. The definition of and average cost of acquiring or replacing a single ultrasound probe meets most criteria for capital equipment. Yet seldom are ultrasound probes assigned an asset tag or included in a PM program. They’re usually just associated with the scanner and included as part of its PM. Some things to consider…Probes often migrate between scanners or scan rooms as needed. A reality is that a good portion of your facility’s probes may seldom or NOT be visualized as part of the PM of a scanner. **Did you know that probes are some of the highest failure items associated with diagnostic ultrasound, and that they are one of the largest contributors of service spend? It’s true. Why?** - Most sonographers do not perform daily or even frequent visual inspections to their probes - Sonographers may also never have been informed on what to inspect - Ultrasound probes may not be inventoried - Ultrasound probes may not be included in a formal PM program - Ultrasound probes may be missed when inspecting the scanner to which they may be associated - Finally, the main reason that ultrasound probes are the most expensive part of supporting ultrasound is that ***many users wait until there is a significant image quality or performance problem before arranging for service.*** **Just like a car, a probe will exhibit certain characteristics prior to a major failure. Early Warning Signs** Our cars are equipped with all types of sensors that provide ***early warning signs*** to help us avoid catastrophic failures. Believe it or not, ultrasound probes provide early warning signs as well. They’re just not as obvious as a blinking red light on our dashboard. ![](https://innovatusimaging.com/wp-content/uploads/2026/06/early-warning-signs-1.jpg) - Your car’s brakes may begin to chirp when the brake pads are significantly worn - The tire treads have wear indicators that inform when they should be replaced - There is an indicator that your tire pressure is low - The check engine light illuminates when there is a problem with the emissions system After repairing well over 195,000 probes as well as being an FDA registered manufacturer of ultrasound probes, our teams understand the points of wear on probes and the signs that indicate a larger failure may be imminent. For instance, **Continued long-term exposure to harsh chemicals used for cleaning and disinfection WILL** 1. Lead to degradation of the seal that surrounds the acoustic lens 2. Deteriorate the adhesive bonds that join the various sections of the probe housings and cause them to begin to separate, and 3. Affect the flexibility of the strain relief and the cable sheathing **Yes, even chemicals approved for use on these devices WILL affect long-term performance** ![Open seams on an ultrasound probe](https://innovatusimaging.com/wp-content/uploads/2026/06/early-warning-signs-3.jpg)Open seams on an ultrasound probe ![Open and worn strain relief](https://innovatusimaging.com/wp-content/uploads/2026/06/early-warning-signs-4.jpg)Open and worn strain relief ![Degraded seal on an ultrasound probe lens](https://innovatusimaging.com/wp-content/uploads/2026/06/early-warning-signs-5.jpg)Degraded seal on an ultrasound probe lens The use of improper chemicals or approved chemicals used improperly WILL accelerate the wear. For instance, once the seams and seals deteriorate, the probe is open to external contaminants such as gels, bio-burden, and chemical disinfectants. Biological contaminants allow for potential cross-contamination and chemicals and gels can rapidly corrode the internal electronics. The strain relief is designed to protect your probe’s cable jacket and internal wiring from wear as a result of hundreds of thousands of repeated flexes. Once your strain relief begins to separate, begins to stiffen, or begins to deteriorate, its protective features are diminished. The cost to address seams, seals, and strain reliefs typically only costs as little as a few hundred dollars. The cost to restore image quality and functional efficacy can cost thousands and may not even be possible on some probe models. Don’t these symptoms seem to speak to preventive maintenance? **Based on over 15 years of data, anywhere from 20-45% of all probes currently in-use, right now, require some level of maintenance. Look for the Early Warning Signs** So where do you begin? 1. Start by inventorying your probes and adding them to a PM schedule. 2. Periodically inspect each probe for open seals, separated seams, and damaged strain reliefs. 3. Better yet, partner with your sonographers. Attend one of their department meetings. Discuss the realities and costs associated with probe failures, teach them what to look for, and encourage them to inform you of any concerns. 4. Innovatus Imaging publishes a visual inspection guide that can be used educationally. It’s a great idea to post one in each exam room to keep the concept top-of-mind. **[The guide can be downloaded here.](/wp-content/uploads/2026/06/Standard-Inspection-Guide-1.pdf)** If you don’t schedule time for preventive maintenance, your device will schedule it for you…and usually at the most inopportune time. **Categories:** Articles **Tags:** Ultrasound Probes --- ### [3D Ultrasound](https://innovatusimaging.com/3d-ultrasound/) **Published:** June 25, 2026 **Author:** magnoliaadmin **Content:** **Is it 3D, 4D, or 3D/4D, and what is 5D Ultrasound?** You may be surprised to know that the first 3D ultrasound image was acquired back in 1986. Saying that 3D ultrasound technology has advanced over the last 30-some years is an understatement. In its infancy, 3D ultrasound images were acquired by sonographers manually moving a standard ultrasound probe across the anatomy, while sensors determined the probe’s relative change in position. Images were only static (single image), and they were not anywhere near real time. Fast-forward to 2010. We’re able to view a beating heart in 3-dimensions, rotate the live image in any direction, and non-invasively assess cardiac functions in real-time using 3D matrix array probes. But how did we get from point-A to point-B, and is that bridge technology still relevant? ## Bridge Technology In between the manually acquired 3D images of the 1980s and 90s, and the live-3D images of the 2000s exist mechanically driven 3D probes. Probes, such as the GE RIC5-9-D or Philips 3D9-3v, utilize a traditional 2D array, which is mechanically swept across, or oscillated back and forth, while multiple single images (or slices) are acquired by the scanner. The multiple images are then integrated with one another and assembled to render a 3D image. Volume data acquisition, analysis, and display occur in, almost, real time. The scanner’s software interpolates any gaps in information between each slice to create a smooth image. Just like the images acquired by today’s 3D matrix array probes, mechanically acquired images can be sliced, diced, or rotated in free space. **OEM****Mechanical 3D Probe Models****Matrix, Live 3D Probe Models****Philips**3D9-3v, 3D6-2, V6-2X6-1, X7-2, X3-1, X5-1, X7-2t(TEE) X8-2t(TEE)**GE**RIC5-9-D, RAB4-8-D, RAB-6-D4V-D, 4Vc-D, 6VT-D(TEE)**Samsung**/**Medison**V5-9, CV1-8A, EV2-12, EV2-10A**Siemens**/**Acuson**7CF1, 9VE3, 9VE4, 8VC34Z1c, Z6M(TEE)**Canon**/**Toshiba**9CV2i6SVX2(Sector), i6SVX2(TEE)List is not all-inclusiveDespite the popularity of high-tech matrix array probes, mechanically driven probes still maintain a strong market presence. The majority are used in ob-gyn, abdominal, and small parts applications. In fact, the design of the mechanically driven probes of the late 1990s and early 2000s isn’t much different than current models. One of the reasons for their continued popularity is cost per benefit. The applications, in which mechanical probes are used, do not merit the added costs associated with the technology needed to support matrix array probes. One of the reasons for developing matrix array technology was visualization of cardiac activity. Based on the amount of and the speed at which cardiac activity occurs, a mechanically driven probe would be unable to effectively capture cardiac volumetric data. In the time that a mechanical probe would perform one acquisitional sweep, the activity level within the heart would have changed considerably. Activity in the abdomen, small parts, and womb occur at a very slow pace when compared to the heart. Existing, cost-effective technology is more than able to provide radiologists with the image quality and volumetric data that is needed to make accurate diagnoses (and parents with a 3D image of baby). ![](https://www.innovatusimaging.com/wp-content/uploads/2023/05/3DCardiac-Ultrasound.gif) Another reason for their continued popularity is related to physical size. The most popular models of mechanical probes are used in intercavity studies. Current matrix array technology is quite sophisticated, and it does increase probe size when compared to 2D counterparts (ex. Philips X5-1 versus S5-1). Rather than the 80 acoustic elements in an S5-1, the X5-1 has over 3000. Applying the same technology to an intercavity probe would make an already cumbersome probe that much more. Mechanical probes will remain in the marketplace until both the cost and physical size of matrix array probes and technology decrease. We’ve already seen new matrix array probes designed for abdominal and small parts use, but the cost of both the probes and the scanner technology makes it challenging for departments to justify the added costs. There is minimal increased reimbursement for a 3D ultrasound versus a traditional 2D ultrasound study based on minimal added “clinical” benefit. ## So, what exactly is 3D, 4D, 3D/4D, and now 5D ultrasound? In general, its all the same, just with minor tweaks to the details. 3D ultrasound refers to a single ***static*** 3D ultrasound image. 4D ultrasound is the addition of time. Consider it live, or semi-real time, acquisition and display of 3D ultrasound data that allows for volume imaging and volume calculation. 3D/4D is a general term that refers to ultrasound probes that can be used to acquire both a 3D image and a live 3D (or 4D) volumetric image. 5D ultrasound is the latest buzzword. Also known as HD ultrasound, 5D uses software that makes images appear smoother, as if captured using higher resolution, and also gives the image a flesh-colored tone. 5D seems to be targeted at the Obstetrics market. The purpose seems to be purely marketing in that the image of the in-utero baby appears more natural and more photogenic. Think of it this way. - With 2D ultrasound, the length and width of an artery can be visualized - Using 3D ultrasound, it is possible to visualize depth to the artery - 4D ultrasound enables live visualization of the artery and enables users to calculate the volume within the artery - 5D/HD just makes the artery look “pretty” or flesh-colored Relative to 4D and 5D, there are no changes in probe or scanner technology that actually enables a 4th or 5th dimension of imaging. [![](https://www.innovatusimaging.com/wp-content/uploads/2023/05/Multi-D-Ultrasound.gif)](https://www.innovatusimaging.com/wp-content/uploads/2023/05/Multi-D-Ultrasound.gif)Courtesy of Baby Bliss 3D ## How can we help? Innovatus Imaging supports your most popular 3D imaging probe models, whether mechanical or matrix technology. Multiple models are fully repairable, meaning that you’re not presented with costly options for replacement…Just cost-effective repair solutions. All 3D probes are backed by a 6-month warranty… One of the longest in the industry. **Categories:** Articles **Tags:** Ultrasound Probes --- ### [Inside Outlooks: What’s really going on inside your ultrasound probe](https://innovatusimaging.com/inside-outlooks-whats-really-going-on-inside-your-ultrasound-probe/) **Published:** June 25, 2026 **Author:** magnoliaadmin **Content:** When we think about ultrasound probes, we often focus on the parts we can see and touch—the lens, the cable, the connector. But, what about the components hidden inside the scan head? These internal electronics are quietly doing some of the most critical work in medical imaging—and they deserve a closer look. Let’s see what’s really going on inside your ultrasound probe and take some inside outlooks. ![](https://innovatusimaging.com/wp-content/uploads/2026/06/inside-outlooks-1.jpg) ## ![🔍](https://s.w.org/images/core/emoji/17.0.2/svg/1f50d.svg) The Hidden Brain of the Probe The **scan head electronics** are often overlooked simply because they’re out of sight. But as ultrasound technology has evolved, so has the complexity of these internal systems. Today’s probes aren’t just passive tools—they’re packed with advanced electronics that play a direct role in image quality, 3D imaging, and even ergonomics. In older probes, the scan head electronics acted as a simple bridge between the acoustic array and the cable. But modern designs—especially those used in handheld or wireless systems—can house the entire ultrasound hardware within the probe itself. That’s a big leap in functionality and complexity. ![](https://innovatusimaging.com/wp-content/uploads/2026/06/inside-outlooks-2.jpg) ![](https://innovatusimaging.com/wp-content/uploads/2026/06/inside-outlooks-3.jpg) ![](https://innovatusimaging.com/wp-content/uploads/2026/06/inside-outlooks-4.jpg)## ![🧠](https://s.w.org/images/core/emoji/17.0.2/svg/1f9e0.svg) Advanced Tech in a Tiny Package Take **mechanical 3D volumetric probes**, for example. These contain motors, oil chambers, and intricate electro-mechanics—all packed into the handle. In high-end probes like the **Philips X8-2t, X5-1c** or **GE 6VT-D**, much of the beam forming (traditionally done in the scanner console) is now handled by an **ASIC** (Application Specific Integrated Circuit) inside the probe. Imagine this: up to **9,000 acoustic elements** are being driven by a cable with fewer than 200 micro-coaxial wires. That’s some serious engineering. ## ![⚠️](https://s.w.org/images/core/emoji/17.0.2/svg/26a0.svg) When Things Go Wrong ![](https://innovatusimaging.com/wp-content/uploads/2026/06/inside-outlooks-5.jpg)While scan head electronics are generally robust, they’re not immune to failure. The most common culprits? **Contamination, oxidation, and corrosion**—often caused by degraded seals that allow gel, disinfectants, or moisture to seep in. Symptoms of failure can vary: - No image or partial image - Double images or missing data - Noise artifacts or Doppler issues - Error codes on the scanner console In advanced probes, even microscopic damage—like vaporized wire connections—can lead to major performance issues. Shown are the microscopic wiring bonds within a Philips X8-2t. On the right, you can see where many of the bonds have been vaporized. The left shows a healthy array. This occurs when fluid has entered the distal tip and the probe is initialized on the scanner console. This is one of the most common failures on the X8-2t. ![](https://innovatusimaging.com/wp-content/uploads/2026/06/inside-outlooks-6.jpg) ## ![🧼](https://s.w.org/images/core/emoji/17.0.2/svg/1f9fc.svg) Cleaning: A Double-Edged Sword? Here’s something many don’t realize: the way we clean and disinfect probes has changed dramatically. What used to be a simple wipe-down is now a multi-step process involving **intermediate- and high-level disinfectants**, including vaporized hydrogen peroxide systems like [**Trophon** ](https://www.nanosonics.us/)or **[Ethos](https://csmedicalllc.com/products/ethos-automated-ultrasound-probe-cleaner-disinfector)**. While today’s probes are built to withstand harsher chemicals, long-term exposure can still take a toll. Some OEMs now recommend rinsing probes after disinfection—***a step that’s often skipped but could prevent premature wear.*** ## ![✅](https://s.w.org/images/core/emoji/17.0.2/svg/2705.svg) Prevention Starts with You The good news? Most scan head failures are preventable. The key is **routine visual inspection**. A worn seam or degraded seal can be repaired for a few hundred dollars—far less than the cost of a full probe replacement. We’ve published a visual inspection guide, ideal for sonographers and other probe users. We recommend: - Partnering with your sonographers - Stress the importance of frequent visual inspections - Posting a visual inspection guide in scan rooms and cleaning areas - Suggesting weekly visual inspections by rotating staff - Having users contact the HTM team to address issues early ## Final Thought An ultrasound probe is more than just a tool or accessory—it’s a sophisticated piece of technology—Actually, it’s a Class II medical device. Understanding what’s inside and how to care for it can make all the difference in performance, reliability, and patient outcomes. **Categories:** Articles **Tags:** Ultrasound Probes --- ### [Leakage Test Failures](https://innovatusimaging.com/leakage-test-failures/) **Published:** June 25, 2026 **Author:** magnoliaadmin **Content:** Did you know? Just because your leakage meter reports a test failure, it doesn’t mean that the probe is at fault. Leakage test failures can be confusing. This post will help you and your end-users understand just what’s going on with leakage test failures and how to troubleshoot several scenarios. ## TEE probe leakage testing The concept of TEE probe leakage testing is related to **identifying a break in the probe’s physical integrity** (on the distal tip, bending section, or insertion tube) that COULD allow a micro-shock condition to present itself. Given the statistical probability of a micro-shock scenario ***not occurring***, there are other, very important, reasons to perform TEE probe leakage testing. If a break in a TEE probe’s physical integrity exists, the cut, hole, or void could 1. Harbor bacteria leading to cross-contamination, or 2. Allow harsh chemical disinfectants to enter the probe and be subsequently discharged, from the probe into a patient, during its next use, or 3. Cause catastrophic internal electronic failures that can result in the need to replace the probe. ## Fluid Invasion If there is a break in physical integrity, and the probe is immersed in disinfectant or processed in an automated system, the chemical disinfectant will flood the probe. Once inside a TEE probe, chemical disinfectants can corrode the electronics in a matter of hours, causing massive damage. If a fluid invaded probe is energized on a scanner, the probe’s sensitive electronics might be irreparably damaged. The scanner itself might also require a costly repair. **Error codes, such as 005, 025, and “setup error” displayed on the scanner are often indications of a probe that has been fluid invaded.** ## What happens during a TEE probe leakage test? Whether your end-users are using a Fluke ULT800 or BC Group ULT2020 (the two most common meters in-use), it’s possible for to encounter false-positive leakage test results. **TEE leakage meters perform two tests as part of the full testing protocol: a bath (or conductivity) test and the leakage test.** A bath, or conductivity, test confirms that 1) the proper test lead of the leakage meter is immersed in a test liquid and 2) that the test liquid has enough particulates to adequately conduct electricity. If this test fails, or an error message occurs during this test, the issue ***IS NOT PROBE-RELATED.*** To successfully pass the leakage test, the value of leakage, in microamps (uA), must be both, **above a *lower threshold* and below an *upper threshold***. The lower threshold confirms that 1. The probe is properly connected to the meter’s test adapter(s), and 2. The probe is immersed deeply enough in the test liquid. ![leakage test failures](https://innovatusimaging.com/wp-content/uploads/2026/06/leakage-test-failures-1.jpg) **Test Failed: Leakage Too Low** If end-users encounter a “Leakage Too Low” error message, while using the BC Group meter, the issue ***IS NOT PROBE-RELATED***. The Fluke meter uses a very slowly flashing red “fail” LED to indicate the same. In this scenario, problems with the set up or connectivity are indicated. Possible sources could be - Failed or intermittent lead wires - Poor connectivity between the probe and the meter’s test adapters - The probe not being immersed, or immersed deeply enough, in the test liquid. When users encounter ***Leakage Too Low*** errors, they SHOULD NOT assume the probe is the problem. Users need to troubleshoot the scenario. Recently, we’ve seen a rise in false positives from customers who use GE TEE probes. Typically, TEE probes are connected to the leakage meter using a single connection. In 2018, GE began requiring the use of two probe adapters, versus one. Without the use of the additional adapter, users ***WILL*** intermittently encounter “Leakage Too Low” messages. **Test Failed: Leakage Too High** The upper leakage test threshold is the maximum leakage current permissible (as defined by the meter, not international standards). The Fluke ULT800 uses an upper limit of 185 uA, while the BC Group ULT2020 can be programed with a user-defined values. If end-users encounter a “Leakage Too High” error message, the issue is most-likely probe related. #### Current TEE Probe Leakage Test Limits (as defined by meter manufacturers, not the IEC). - Philips and Siemens: 185 uA - GE: 350 uA ## We’re here to help We’ve created a quick reference guide for end users. The guide can be posted in the testing area to keep users informed and provide troubleshooting tips. ![Guide for GE TEE probes](https://innovatusimaging.com/wp-content/uploads/2026/06/ScreenCapLeakageTestGuide-GE.png)Guide for GE TEE probes![Guide for non-GE TEE probes](https://innovatusimaging.com/wp-content/uploads/2026/06/ScreenCapLeakageTestGuide-Philips-1024x789-1.png)Guide for non-GE TEE probes **Categories:** Articles **Tags:** Ultrasound Probes --- ### [5 Standards to Expect and Demand for Sustainable MRI Coil Repairs](https://innovatusimaging.com/5-standards-to-expect-and-demand-for-sustainable-mri-coil-repairs/) **Published:** June 25, 2026 **Author:** magnoliaadmin **Content:** Even perfect vision may not be enough to know if you are getting an MRI coil repair that will enable your MRI to perform as intended, and one that will produce long-lasting accuracy. Knowing which lens from which to view MRI coil repairs can make all the difference in sustainability and operational costs. Following are some questions to ask and things to consider about MRI coil repair processes and options to help assure you make wise, informed decisions you, your team, and your patients can live with. [Download Resource](/wp-content/uploads/2026/06/MRI-Checklist.pdf) **Categories:** Guides **Tags:** MRI Coils --- ### [6 Standards to Insist Upon for Every Ultrasound Probe Repair](https://innovatusimaging.com/6-standards-to-insist-upon-for-every-ultrasound-probe-repair/) **Published:** June 25, 2026 **Author:** magnoliaadmin **Content:** Probe repairs should not just fix the issue at hand, they should actually extend the life of your device. The key to getting more life out of each probe is understanding what goes into a sustainable, long-term repair vs. a short-term fix, and knowing the criteria you should be discussing with each provider to really understand what you’re getting and how they measure up to proven best practices for extending the life and lowering overall costs of ownership. [Download Resource](/wp-content/uploads/2026/06/Ultrasound-Checklist.pdf) **Categories:** Guides **Tags:** Ultrasound Probes --- ### [The $100,000 Question: What’s the Smartest Way to Fix a Failed GE Air Coil?](https://innovatusimaging.com/the-100000-question-whats-the-smartest-way-to-fix-a-failed-ge-air-coil/) **Published:** July 13, 2026 **Author:** magnoliaadmin **Content:** If you manage imaging equipment, you already know the GE Air coil is a workhorse — and you’ve probably already felt the sting of what happens when it fails. GE’s “blanket” coils are available in several configurations: 16-channel, 20-channel, and 30-channel models. What is the cost to repair a GE Air coil? Here’s the pattern: most Air coils start failing somewhere around the 2 to 2.5-year mark. The cause is almost always the same — internal wiring that’s been flexed and folded around patient anatomy, thousands of times, finally gives out. When that happens, you’re typically looking at three paths forward. ## ![💲](https://s.w.org/images/core/emoji/17.0.2/svg/1f4b2.svg)![💲](https://s.w.org/images/core/emoji/17.0.2/svg/1f4b2.svg)![💲](https://s.w.org/images/core/emoji/17.0.2/svg/1f4b2.svg)Option 1: OEM Replacement — $80,000 -to- $100,000, next-day Fast, and there’s no ambiguity about what you’re getting — a brand-new (or factory refurbished) coil with a full lifespan ahead of it. But the cost is hard to justify for a single coil, especially when the failure is a wiring issue. ## ![💲](https://s.w.org/images/core/emoji/17.0.2/svg/1f4b2.svg)![🏃‍♂️‍➡️](https://s.w.org/images/core/emoji/17.0.2/svg/1f3c3-200d-2642-fe0f-200d-27a1-fe0f.svg)Option 2: Standard Third-Party Repair — $3,000-$4,000, 1-3 days Cheap and quick, and not all repair providers have capabilities. But here’s the catch that often doesn’t come up until later: ***a standard repair fixes only the wires that already broke.*** It doesn’t account for the rest of the coil — and the rest of the coil has been through the exact same flexing and folding stress. If one or two wires failed, the others are often partway through the same wear process. It’s common for these coils to come back with a *new* failure within months, simply because the underlying wear was never fully addressed. That doesn’t make the standard repair a bad option — it makes it an ***incomplete*** one. It’s worth going in with clear eyes about what you’re, and aren’t, getting for that price. ## ![🧠](https://s.w.org/images/core/emoji/17.0.2/svg/1f9e0.svg)![💯](https://s.w.org/images/core/emoji/17.0.2/svg/1f4af.svg)Option 3: Innovatus’ Comprehensive Repair — $5,000-$8,000, 5-7 days This is where Innovatus Imaging takes a meaningfully different approach. Instead of patching the one or two wires that failed, Innovatus addresses *all* the wiring in the coil — because if some wires failed from wear, the rest are on the same clock. The result is genuine like-new performance and a lifespan that can match a new coil: typically 2 to 2.5 years. Yes ! ***ALL traces and loops are replaced.*** Below is a chart illustrating the various options and the cost to repair a GE Air coil **OEM****Industry Standard****Innovatus Imaging****Cost**$80-$100,000+$3,000 – $4,000$5,000 – $8,000**What’s Fixed**New-coilOnly failed loops/traces**All internal loops/traces****Turnaround**Next-day1 – 3 days5 – 7-days**Expected Lifespan**2 – 2.5 yearsOther worn wires may fail in coming months**2 – 2.5 years (like new)****Warranty**3 months~3 months**6 months**## ![🔍](https://s.w.org/images/core/emoji/17.0.2/svg/1f50d.svg)Why the Warranty Tells the Real Story A repair company’s warranty terms usually reflect how confident they are in their own work. Innovatus backs every coil repair with a **6-month warranty** — double the typical industry standard, and double what comes with an OEM coil. That’s not a marketing flourish. It’s a direct reflection of the comprehensive nature of the repair: ***when you address all the wear in a coil instead of just the symptom, you can stand behind it longer.*** That confidence is backed by data, not just policy. Innovatus has completed more than **50,000 MRI coil repairs**, and has been maintaining a **1.7% valid warranty rate** — meaning the vast majority of repairs hold up exactly as expected. Specific to the Air coil, Innovatus has completed over **100 comprehensive repairs**, including coils that had already received a standard point-fix elsewhere before coming to Innovatus for a more complete solution. ## ![✅](https://s.w.org/images/core/emoji/17.0.2/svg/2705.svg)The Bottom Line An $80,000 – $1000,000+ replacement isn’t always necessary, and a $3,000 quick fix isn’t always the bargain it looks like. For about 7% of OEM replacement cost, Innovatus delivers a repair built to last as long as the original coil — because it addresses the whole problem, not just the symptom. **Categories:** Articles **Tags:** MRI Coils --- ## Pages ### [Home](https://innovatusimaging.com/) **Published:** July 21, 2026 **Author:** magnoliaadmin --- ### [Contact Us](https://innovatusimaging.com/company/contact-us/) **Published:** June 22, 2026 **Author:** magnoliaadmin --- ### [MRI Coils](https://innovatusimaging.com/mri-coils/) **Published:** June 19, 2026 **Author:** magnoliaadmin --- ### [TEE Probe Failure Prevention](https://innovatusimaging.com/ultrasound-probes/ultrasound-probe-safetee/) **Published:** June 16, 2026 **Author:** magnoliaadmin --- ### [Enroll in SafeTEE](https://innovatusimaging.com/enroll-in-safetee/) **Published:** August 20, 2026 **Author:** magnoliaadmin **Content:** --- ### [Client Feedback](https://innovatusimaging.com/client-feedback/) **Published:** August 14, 2026 **Author:** magnoliaadmin **Content:** --- ### [Independent Service Organizations](https://innovatusimaging.com/who-we-help/independent-service-organizations/) **Published:** June 19, 2026 **Author:** magnoliaadmin --- ### [Ultrasound Probe](https://innovatusimaging.com/ultrasound-probes/) **Published:** June 16, 2026 **Author:** magnoliaadmin --- ### [Careers](https://innovatusimaging.com/company/careers/) **Published:** June 17, 2026 **Author:** magnoliaadmin --- ### [Leadership](https://innovatusimaging.com/company/leadership/) **Published:** June 17, 2026 **Author:** magnoliaadmin --- ### [MRI Coil Repair & Loaners](https://innovatusimaging.com/mri-coils/mri-coil-repair-loaners/) **Published:** June 19, 2026 **Author:** magnoliaadmin --- ### [Company](https://innovatusimaging.com/company/) **Published:** June 17, 2026 **Author:** magnoliaadmin --- ### [Supported MRI Coils](https://innovatusimaging.com/mri-coils/supported-mri-coils/) **Published:** June 19, 2026 **Author:** magnoliaadmin --- ### [Supported Ultrasound Probes](https://innovatusimaging.com/ultrasound-probes/supported-ultrasound-probes/) **Published:** June 17, 2026 **Author:** magnoliaadmin --- ### [About Us](https://innovatusimaging.com/company/about-us/) **Published:** June 17, 2026 **Author:** magnoliaadmin --- ### [Locations](https://innovatusimaging.com/company/locations/) **Published:** June 17, 2026 **Author:** magnoliaadmin --- ### [Original Equipment Manufacturers](https://innovatusimaging.com/who-we-help/original-equipment-manufacturers/) **Published:** June 19, 2026 **Author:** magnoliaadmin --- ### [Who We Help](https://innovatusimaging.com/who-we-help/) **Published:** June 17, 2026 **Author:** magnoliaadmin --- ### [Design & Manufacturing](https://innovatusimaging.com/design-manufacturing/) **Published:** June 17, 2026 **Author:** magnoliaadmin --- ### [Ultrasound Probe Repair & Loaners](https://innovatusimaging.com/ultrasound-probes/ultrasound-probe-repair-loaners/) **Published:** June 16, 2026 **Author:** magnoliaadmin --- ### [Independent Imaging Centers & OB/GYN Practices](https://innovatusimaging.com/who-we-help/independent-imaging-centers-ob-gyn-practices/) **Published:** June 19, 2026 **Author:** magnoliaadmin --- ### [Get Started](https://innovatusimaging.com/get-started/) **Published:** June 17, 2026 **Author:** magnoliaadmin --- ### [Resources](https://innovatusimaging.com/resources/) **Published:** June 17, 2026 **Author:** magnoliaadmin --- ### [Healthcare Technology Management (HTM) and Clinical Engineering leaders](https://innovatusimaging.com/who-we-help/htm-leaders/) **Published:** June 17, 2026 **Author:** magnoliaadmin --- ### [Asset Managers](https://innovatusimaging.com/who-we-help/asset-managers/) **Published:** June 19, 2026 **Author:** magnoliaadmin --- ### [Ultrasound Probe Exchange](https://innovatusimaging.com/ultrasound-probes/ultrasound-probe-exchange/) **Published:** June 22, 2026 **Author:** magnoliaadmin --- ### [Quality & Credentials](https://innovatusimaging.com/company/quality-credentials/) **Published:** June 22, 2026 **Author:** magnoliaadmin --- ### [Privacy Policy](https://innovatusimaging.com/privacy-policy/) **Published:** June 9, 2026 **Author:** innovatusimagi **Content:** ## What information do we collect? When you fill out a form on our website, you may be asked to enter your name, email address, mailing address, company, and telephone number. ## How do we use this information? The information we collect can be used in any or all of the following ways: Improving our website – We continually strive to improve our website based on information and feedback collected from users. Customer Service – Allows quick and effective responses to your needs. Periodic emails – The email address you provide on our website may be used for future emails. If at any time you would like to unsubscribe, please see the detailed instructions at the bottom of our email messages. ## How do we protect this information? We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorized parties. Therefore, we cannot guarantee complete security if you provide personal information. ## Do we use cookies? Yes. Cookies are small files that a website or its service provider transfers to your hard drive through the Web browser. This enables the site to recognize your browser, then capture and remember certain information, like items left in your shopping cart and certain other preferences for future visits. You can set your computer preferences to warn you when a cookie is sent, or you can turn them off completely. Like most websites, if you turn off cookies, our website may not function properly. ## Do we disclose information to outside parties? We do not sell, trade, or otherwise transfer personal information to outside parties. This does not include trusted third parties who help us operate our website, conduct business or provide services to customers, and these parties are held to strict confidentiality. We may also release your information to comply with the law, enforce our site policies, or protect our rights, property and safety and the rights of others. However, non-personally identifiable information may be provided to other parties for advertising, marketing, and other purposes. ## California Online Privacy Protection Act compliance We value your privacy and have taken the necessary precautions to comply with the California Online Privacy Protection Act. In accordance, we will not distribute your personal information to outside parties without your consent. ## Children’s Online Privacy Protection Act compliance In compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not collect information from anyone under 13 years of age. Our website and services are all directed toward people who are 13 years of age or older. ## Online policy only This online policy applies only to information collected through our website, not to information collected offline. ## Your consent By using our website, you consent to our privacy policy. ## Changes to our Privacy Policy Any changes made to our privacy policy will be posted on this page. ## Contact us If you have questions regarding this privacy policy, please contact us via our [contact form](/company/contact-us/). --- ### [Accessibility Statement](https://innovatusimaging.com/accessibility-statement/) **Published:** June 24, 2026 **Author:** magnoliaadmin **Content:** Navigating a website of any kind may present challenges for any person living with a disability. Disabilities vary greatly, and are often unique to each person or affect each person in unique ways. What may allow a website to be accessible without difficulty for one person, may actually cause difficulties for another person. Innovatus Imaging has made significant efforts to accommodate every potential user of our website, as is reasonable given our size, resources, and knowledge of the needs of our site users. We have engaged the services of professionals to assist and advise us in these matters. The Innovatus Imaging website was designed and developed using several methods, features, and policies that can aid in general website accessibility and/or in accessing the products or services provided by or referred to on our website or by our organization. In addition to efforts taken to promote accessibility on our website, there are various third-party products available that assist users with disabilities through the use of browser extensions. If you are experiencing an accessibility difficulty while using our website, even after utilizing any accessibility features within this website and/or utilizing a third-party tool or browser extension, you may contact us for further assistance. ## Disclaimer During the time that this iteration of our website is live, it is reasonable and expected that we will make frequent modifications to the site, which may possibly include or affect modifications to the accessibility of our website. Reasonable efforts to improve accessibility and seamless use of the website by users of the internet are a worthwhile goal. Moving closer to this goal will often depend on the knowledge the company has regarding any specific difficulties users of the website may encounter, as well as available resources and technological improvements or advancements. Despite the efforts we may have made related to accessibility, consistent with normal business practices for a company of our size and resources, some content, features, or policies may be improved and suggestions are welcomed via our contact form. ## Third-Party Applications The Innovatus Imaging website may use third-party plugins to create or enable certain functionality features. Third-party plugins on this site may or may not work the same for every user and/or every type of disability. We do not maintain control over the design or the development of any third-party plugins, and therefore are not able to modify them at all or to the extent that would accommodate every user of our site. As such, we are not responsible for third-party plugins and the functionality they dictate, or any site element or functionality that we do not control. ## Video The Innovatus Imaging website has videos throughout. Videos should either have closed captioning or a transcript located near to the video element. ## Reaching Out If you experience difficulties using our website because of a disability, or if you require assistance with any part of our site because of your particular disability, please contact us and let us know. We will be happy to assist you. You can send an email, explaining in as much detail as possible, what type of difficulty you are having, or may have had, or believe others may have. These types of emails should be sent through our contact form. When contacting us, your privacy will be protected. You will not be required to provide any personal information, including but not limited to your: name, address, telephone number, disability, information about products or services you might be interested in, email address (unless you include it in an email sent to us). ---